HRO Today September 2016 - 78

Workforce Management
Focus on Fact
A new study examines the impact engagement has on driving business
outcomes.
By Dr. Scott Mondore
Does engagement cause business outcomes or do other
elements of the work environment play a bigger role in
driving outcomes? This is what SMD set to fi nd out using
advanced cause-effect analytical methods. Unfortunately
the phrase, " Everyone knows that engagement drives
business outcomes, " has been uttered countless times
by hopeful human resources professionals over the past
20 years. Why? It seems plausible and certainly makes
a connection between HR work and the bottom line.
But often, it is not based on facts, data, and research.
Academic research (Work & Stress, Journal of Applied
Psychology, and Journal of Vocational Behavior) has
demonstrated, at best, mixed results in connecting
engagement to outcomes.
Engagement's impact on business outcomes is not
supported by meaningful and accurate analysis. Some
have stated that organizations with high engagement
[78]
HRO TODAY MAGAZINE | SEPTEMBER 2016
scores outperform those that have low scores but the
issue is that the statement isn't based on a true analysis.
There is no proof for which factor is causing a positive or
negative effect on another.
The SMD research study aimed to assess how often each
of the most commonly measured employee attitudes was
found to be a statistically signifi cant driver of business
outcomes. SMD combined various fi nancial metrics under
one group-fi nancial performance-and combined
customer and patient satisfaction-HCAHPS-measures
into one customer satisfaction group. SMD also assessed
the linkage of the survey categories to employee
performance, voluntary turnover, and turnover risk. See
Figure 1 on page 79 for the results.
The results of the study were clear. Across a large percent
of respondents who had administered employee surveys
in the past 18 months, engagement was a key driver

HRO Today September 2016

Table of Contents for the Digital Edition of HRO Today September 2016

HRO Today September 2016 - 1
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