HROT January/February 2014 - 11

Cover Story
Pacific (APAC). Bringing each component of the HR equation
together allows members to earn an all-encompassing
perspective on process.
" I think the unique thing about the HRO Today Services
and Technology Association is that the association has
brought together practitioners, advisors/consultants, and
providers (services and technology) into one space, " says
Kevin McDonald, vice president of BPO governance at The
E. W. Scripps Company, and association member since 2007,
holding the leadership role of vice chair. " The ability to gain
perspective of folks representing all facets has been and
continues to be valuable to me as a member. "
The association offers a platform for practitioners and
providers to connect and learn from one another. " The
[association] in Asia Pacific has provided a forum for Cartus
and our valued clients in the region to hear firsthand from
other HR outsourcing thought leaders and also to showcase
and gain increased market visibility for our expertise and
value proposition, " notes Rob Line, vice president of client
services APAC for Cartus.
Jill Goldstein, Accenture's global practice lead, talent and
HR outsourcing, informs that the tone of the association
is highly collaborative without any undercurrents of sales
pressure or hidden agendas. She says that buyers and
providers have real discussions about relevant issues and
produce thought-provoking conclusions.
The content is designed to enable HR to elevate its
workforce productivity. Best practices are shared through
open forums, industry events, networking, and webinars.
" The ability to discuss issues with folks in similar industry,
organizations of similar size, similar HR service delivery
landscape has benefited me greatly over the years, " says
McDonald. " You can always find someone you can relate to
in some way and share successful practices, or non-successful
experiences you can avoid. "
And the knowledge is transferable. " We have certainly
taken some of the ideas from networking and discussions
with other members forward into our own governance and
operating procedures, " says Darren Bartholomew, head of
HR planning and information systems for UK Selex ES.
Goldstein says that the association offers a channel for
sharing and learning, as well as testing and developing
ideas, which in turn plays an essential role in annual talent
and HR strategy planning.
Networking events, including the annual HRO Today Forum
North America, APAC, and Europe, are a path to exchange
ideas and foster mutually beneficial relationships.
" Allegis Group Services finds the in-person networking
opportunities to be the most valuable, " says Bruce Morton,
head of innovation for the company. " At the annual Forum,
we have the opportunity to step outside of our daily routine
and connect with our peers on long-term goals, current pain
points, and innovative ideas. The benefit of collaborating
in-person ultimately generates long-term relationships and
partnerships within every industry vertical. "
Valerie Egan, head of resourcing North America for Linde,
has attended the HRO Today Forum North America for the
past few years, and says the networking opportunities prove
most advantageous. " Last year at the HRO Today Forum
North America, a speed dating session was held for buyers
to get to know each other and share issues, " she recalls. " I
found this valuable because I made connections with peers
who are experiencing the same things and I was able to pick
their brain to see how they dealt with the same issues. "
" For 2014, our HRO Today Forums will bring the same
content and discussions that are covered in the association's
Thought Leadership Councils, bringing better continuity of
the right topics to the right audience, " says Faye Holland,
global executive director for the HRO Today Services and
Technology Association. " Our provider members will be able
to host their own user group meetings while at the same
time educating the market on the most salient content. "
While a broad HR education and knowledge sharing is
offered through the HRO Today Services and Technology
Association, the Thought Leadership Councils allow for
members to zero in on issues directly applicable to their
specific expertise.
" The Thought Leadership Councils allow participants to key
in on particular areas of interest, " says McDonald. " The HR
space is very broad and the ability to pick a specific area
to network, share successful practices, and help others is a
great opportunity with the councils. "
There are seven thought leadership councils with the goal to
drive professional development:
*
*
*
*
*
*
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Better practices
Buyers
Engaged workforce
Evidence-based HR
Sourcing
Talent acquisition
Technology
JANUARY/FEBRUARY 2014 | www.hrotoday.com
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HROT January/February 2014

Table of Contents for the Digital Edition of HROT January/February 2014

HROT January/February 2014 - 1
HROT January/February 2014 - 2
HROT January/February 2014 - 3
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