HROT January/February 2014 - 43

Contingent Labor
to suit our needs[...] Tangible benefits flowed from us
having access to the tool-and visibility-at every step of
the process. That was tremendous. "
Smoothing the processes. A VMS can assist in alleviating
time-consuming administrative procedures that come
along with onboarding and offboarding. " Vendor
management systems have made great gains in minimizing
the onboarding process when you find that talent,
which ultimately results in speed to market which helps
companies be more competitive within their industries, "
explains McAteer.
Ensuring compliance and risk mitigation. Complying
with regulations for a global workforce becomes even
more complex when it's made up of both permanent
and temporary workers, potentially working from
different geographic locations in different sectors of the
organization. " Risk mitigation, identifying the relationship
between employer and employee, and making sure
that there's compliance, whether it be drug testing
requirements or the right employer relationship, that is also
an area of ongoing interest for our customers, " explains
McAteer.
Srinivasan adds, " VMS technology helps [the clients] define
the rules, standardize them across the organization and
enforce it in a consistent manner. "
Reducing costs. There is no doubt about it: An underlying
motive for managing temporary workers is cost savings.
The return on investment is worth exploring VMS. " Vendor
management systems can directly impact a company's
margins, which ultimately impact an organization's profit.
There's a lot of different ways that that occurs...driving the
business intelligence to make better business decisions, the
automation, and the efficiencies brings great cost savings
to organizations, " describes McAteer.
Trends and Transitions
VMS + MSP: Perfect Together?
Both VMSs and managed services provider (MSP) programs are tools organizations can leverage to get the most from
their contingent workforce. They have certain aspects that complement each other.
" A real solid partnership between an MSP and a VMS can drive great efficiency, " notes McAteer. " Generally speaking,
I think that companies get more value [from] a VMS when they have an MSP partnership behind that. We've heard this
from our supplier partners, a VMS is only as good as a MSP. "
But it is possible to have one without the other. As Jackson remarks, " The challenge they have is as these contracts
mature, the customer begins to look at the MSP as 'all you are doing is providing me labor with a cost. I see the value I
get from the technology and the transformation that comes as a result of the technology, but is it worth the additional
cost for you as an operator of it?' And I think that's going to be the challenge for the MSPs. "
And often, they meet in the middle. Smith says, " I'm also aware of some users who have an MSP for the time and
materials side, but the client runs the VMS for all the fixed-fee engagements. So there's definitely a lot of different
hybrid models that go all the way across the spectrum from completely outsourced to completely in-sourced. "
JANUARY/FEBRUARY 2014 | www.hrotoday.com
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HROT January/February 2014

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