HROT January/February 2014 - 49

Within the pension and retirement administration market,
DC administration contracts continue to make strides
globally.
65 percent of contracts; the remaining 35 percent was DB
admin contracts, most of which occurred in the U.K.
Outside of reimbursement account administration and
exchanges, partnerships and merger and acquisition (M&S)
activity within benefits administration was fairly distributed
among the other service lines.
WageWorks started 2013 by acquiring Benefit Concepts
to strengthen its reimbursement account and COBRA
administration capabilities. Later in the year, Towers
Watson and Ceridian both established partnerships with
WageWorks:
* Towers Watson for health account administration
including HRAs and HSAs for its private health insurance
exchange; and
* Ceridian transitioning its existing nearly 18,000
reimbursement account admin clients to WageWorks
who will then provide administration for FSAs, HRAs,
HSAs, commuter benefits accounts; Ceridian is also
transitioning its cafeteria plan/premium only plan
business to WageWorks.
* Even though health exchanges are a fairly new offering
in the market, partnership and M&A activity began
in this area as well in 2013. On the partnership front,
activity was focused on retiree exchanges:
* Fidelity partnered with Extend Health, a Towers Watson
company to provide retiree healthcare services.
* Aon Hewitt partnered with National Council on Aging
to provide seniors with access to find affordable
healthcare and prescription drug coverage through Aon
Hewitt Navigators.
On the private exchange side, Guardian partnered with
Liazon in July to offer a private benefits exchange, and in
November, Towers Watson announced its acquisition of
Liazon for $215m to enhance its exchange offering, adding
Liazon's private benefits exchange for active employees to
its exchange portfolio.
Multi-process HRO (MPHRO). The MPHRO market has been
In 2013, DC admin contracts accounted for nearly
relatively quiet the last few years and 2013 was no exception.
While there hasn't been significant news, the market is still
growing slowly, but surely. New MPHRO contracts are still
being awarded, and in 2013 they came from many different
regions including the Nordics and the Middle East.
Single-country MPHRO contracts outpaced multi-country
ones as did mid-market deals versus large market ones. The
use of Workday is also increasing in MPHRO deals, namely
by Aon Hewitt after its acquisition of OmniPoint Workday
Solutions in late 2012.
Learning. The learning market has arguably been the slowest
HRO service line to recover from the recession. Nevertheless,
organizations are investing in learning again, and 2013 had
the highest growth rate since 2007, driven by the need for
job skill training and talent development.
In the past few years, the majority of learning contract
activity has been from the public sector, but private sector
activity picked up in 2013, and in multiple geographies. For
example:
* Raytheon was awarded a multi-million dollar learning
BPO contract by General Motors in Korea.
* Xerox was awarded a five-year learning BPO contract by
OMV in Austria.
* GP Strategies was awarded a multi-year global learning
BPO contract by HSBC.
* Infosys was awarded a two-year learning BPO contract
by a multi-national pharma and biologics company in
the U.K.
NelsonHall's latest Targeting Learning BPO market analysis
report also found that while selective-learning BPO contracts
outnumber full-learning BPO contracts, there has been a
resurgence for full-learning BPO contract since mid-2012, as
evidenced by the above examples as well.
2013 also had several acquisitions in the learning space
with nearly 80 percent focused on strengthening learning
offerings including:
* Capita acquired KnowledgePool to enhance its managed
learning services.
JANUARY/FEBRUARY 2014 | www.hrotoday.com
[49]
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HROT January/February 2014

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