HROT January/February 2014 - 50

* Xerox acquired LearnSomething to strengthen its
custom e-learning services and consumer education to
the food, drug, and healthcare industries.
* GP Strategies in particular had a very busy year with
partnerships and M&A's for its learning offering. The
company:
- Acquired Lorien Engineering Solutions to expand its
learning services capabilities in the U.K. and Poland;
- Acquired Prospero Learning Solutions to strengthen its
learning content development capability in Canada; and
-Partnered with Information Technology Senior
Management Forum to launch an innovation and creativity
learning portal.
Spotlight on 2104
2014 has the potential for more growth. Here are some
predictions for what to expect this year:
Payroll. Due to changing tax laws and regulations, both
domestically and internationally, growth for payroll services
will be driven by compliance and the need to reduce risk. As
with 2013, the mid-market is expected to account for the
majority of contract activity in 2014, especially as demand
for platform-based payroll services remains high. Within
the large market, multi-country payroll will see doubledigit
growth as multinational organizations continue to
standardize and consolidate onto one global platform. Latin
America and Asia Pacific will experience the most traction as
suppliers gain momentum on plans they initiated in 2013.
RPO. As demand for multi-country RPO continues, we can
expect to see more M&A and partnership activity in RPO.
Talent shortages remain a widespread problem and lead
to increases for services such as employer branding and
talent pool development. In addition, onboarding will
become more robust as will the focus on processes such as
employee engagement and retention strategies. In an effort
to develop optimal workforce strategies-blending RPO
and managed services programs for temporary hiring-will
increase.
Benefits administration. H&W services will continue to
dominate the benefits administration landscape, driven
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HRO TODAY MAGAZINE
| JANUARY/FEBRUARY 2014
by compliance and the need to control the rising cost of
healthcare through DC benefit plans. In particular, exchange
contracts for active employees and retirees, as well as H&W
services will further penetrate the market. There will also be
more exchange partnership activity.
In the U.S., demand for DB and DC core services will primarily
consist of second-generation contracts. Service providers
will continue to develop offerings including:
* Adding standard enrollment wizards that allow DC
plan sponsors to set defaults and participants to enroll
quickly;
* Expanding non-qualified offerings; and
* Ensuring compliance with fiduciary and fee disclosure
rules.
MPHRO. In 2014, the MPHRO offering will continue to be
structured around a core model of services including HR
administration, payroll, and contact center. Recruitment
services will be the most popular add-on for the next
12 to 24 months as organizations focus on adding back
talent. In the near-medium term, demand will increase for
learning, performance, and compensation administration.
The proportion of mid-market clients will grow, making up
the greater share of new contracts and MPHRO pipelines,
especially as cloud-based offerings become more prevalent.
Learning. Due to the emphasis on attracting, developing,
and retaining talent, organizations will increase learning
budgets for job skill training and professional development.
Selective-learning BPO contracts will outpace full-learning
BPO, led by content development including the conversion
of ILT to e-learning. However, full-learning BPO contracts
will appear more as clients re-invest in learning and do
not want to rebuild their internal learning organizations.
Supplier focus will be on strengthening and integrating
talent management services and technology offerings.
Based on these expectations, 2014 will be another exciting
year in HR outsourcing.
Amy L. Gurchensky is principal HRO analyst for NelsonHall.

HROT January/February 2014

Table of Contents for the Digital Edition of HROT January/February 2014

HROT January/February 2014 - 1
HROT January/February 2014 - 2
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