Process Improvement RFP At a Glance Some guidelines on things to ask before entering a new contract. By The Editors A request for proposal (RFP) is a business standard when organizations vet service providers before entering a new contract. There are some nuances HR executives need to know when going out to market for a relocation platform and program. The RFP should include a summary statement, which is a description of the services that are being sought and are expected of the program. For example: Our organization is seeking a single source for the entire lifecycle of relocation assignments. An organization is best served to outline the anticipated goals of the program and any technology that is required. Some of the services of the program may include: * Global relocation * Pre-decision services * Global policy review and consulting * Home sale/departure services * Temporary housing * Destination services [8] Relocation Provider Directory * Global settling-in services * Expense management A summary scope of work can further detail the expectations of the contract, including specifics on the number of moves per year, total spend, and any technology solutions and/ or integrations. A RPF should also include key performance indicators (KPIs) and service level agreements (SLAs), plus a thorough description of the quality expectations and the metrics to quantify quality. Some common KPIs and SLAs include: * Transferee satisfaction * Compliance management * Supplier network * Use of technology * Cost savings recommendations * Financial accuracy * Reporting and invoicing