bake - June 2012 - 20

anniversary on April 5. They might well have toasted the special occasion with their smart phones rather than a glass of champagne. This neighborhood donut shop anticipated selling several hundred donuts a day from their cozy location across the street from the Chicago Merchandise Mart. Instead, they are selling 1,000 a day.
The Doughnut Vault uses Twitter and Facebook to promote its unique varieties of donuts.

One only need browse Doughnut Vault’s website (www.thedoughnutvault.tumblr.com) to discover a new approach to marketing to Millennials. It’s a highly visual site (with photos of delicious donuts and people enjoying them) with lots of quick notes about latest happenings. The tone is conversational. The result feels like a community. “In the store, we have such a short amount of face time with the customer,” Szmyd says. “That’s why it is so important to have people connected to us.” Consider that almost half (49.7%) of all US mobile subscribers now own smart phones, as of February 2012. According to Nielsen, this marks an increase of 38% over last year. A recent Nielsen survey of US smart phone owners indicates that consumers use their phones differently depending on the type of store. For example, mobile couponing (either using or requesting a coupon) is most popular at food stores (41% of mobile shoppers reported using coupons there). New technology companies abound, offering retailers a slew of options to change the way they market to consumers. Key Ring (www.keyringapp.com), for example, is working with clients such as La Madeleine Country French Cafe, a chain of 61 bakery cafes, and Sheetz, a 400-store chain of convenience stores that specialize in fresh foods and bakery. Key Ring provides a tool for Sheetz to market directly to customers.

“We constantly update people [through their smart phones] on how many people are in line, or what varieties are left.”
Julie Szmyd, The Doughnut Vault

“This was such an unexpected scenario,” says Julie Szmyd, manager of the Doughnut Vault, who credits a portion of their success to real-time updates they provide to customers on Facebook and Twitter. “We constantly update people (through their smart phones) on how many people are in line, or what varieties are left. If we see the lines dying down, we update people immediately on what varieties are left. We definitely try to do our best to make everyone happy. The response has been fantastic.” A significant reason why retailers like the Doughnut Vault, who embrace new technology, are winning over customers, especially Millennials (ages 13 to 29), is they make a real connection. And the connection is suited to the needs of the customer, not the bakery. That’s the secret.

MySheetz card holders using Key Ring now receive exclusive digital coupons that can be redeemed with the use of their card at any Sheetz location. Mobestream Media is the maker of the Key Ring Reward Cards (Key Ring) mobile application available for all iPhone, Android, Windows Phone 7 and Blackberry devices. Key Ring’s millions of users download the app to scan and store existing loyalty cards, join new programs and receive mobile coupons via their smart phones. According to the Food Marketing Institute’s 2012 US Grocery Shopper Trends research, more than half of all shoppers now use technology either before or during their shopping trips. Much of this activity focuses on value discovery: deals, coupons and price comparisons.

20 < JUN 2012 | bakemag.com


http://www.thedoughnutvault.tumblr.com http://www.keyringapp.com http://www.bakemag.com

bake - June 2012

Table of Contents for the Digital Edition of bake - June 2012

bake - June 2012
Editor's Note - The Technology Issue - Life in the fast-food lane
Table of Contents
News Bites - Register for All Things Baking
News Bites - CSM to Divest Bakery Supplies
News Bites - Chocolatier of the Year Honored
News Bites - Culpitt Ltd. Wins Queen’s Award
Management - High-Tech Solutions
Labor Front - OSHA’s Take on Safety
Legislation - Choose My Customers’ Plate
Ingredients - Summer Bounty
New Tools for a New Generation
Well Developed
Rolling Locations
Box Up and Send It
The Rise of a Classic
Chain News
Milk Your Decorated Cookies
Prepare for the Worst
Cafe - Ice Cream Craze
Products
Showcase
Classifieds
Carta De Introduccion - Pastel creativo
Introductory Letter - Creative Cakes
Pan Y Horneo - Bolillos y Rollos Frances
Pasteles Y Decoraciones - Pastel de Quinceanera
Tendencias Del Consumidor - Una mezcla nueva en la cultura
Pastel creativo para Bodas y Quinceañeras
Perfiles - Tortas Paquime
Perfiles - Panaderia La Central
Perfiles - Carniceria Rancho Grande
Perfiles - El Rancho Market
Perfiles - Carnicería El Rancho
Perfiles - Carenicera Los Alamos
Ideas De Mercadeo Especiales
Productos - Productos con mejor resultado por BakeMark
Breads & Baking - Bolillos & French Rolls
Cakes & Decorating - Quinceanera Cakes
Shoppers Insight - A New Cultural Mix
Creative Cakes for Weddings and Quinceañeras
Profiles - Tortas Paquime
Profiles - Panaderia La Central
Profiles - Rancho Grande
Profiles - El Rancho Market
Profiles - Carniceria El Rancho
Profiles - Carnicería Los Alamos
Merchandising Tips
Products
bake - June 2012 - bake - June 2012
bake - June 2012 - 2
bake - June 2012 - Editor's Note - The Technology Issue - Life in the fast-food lane
bake - June 2012 - 4
bake - June 2012 - Table of Contents
bake - June 2012 - News Bites - CSM to Divest Bakery Supplies
bake - June 2012 - 7
bake - June 2012 - News Bites - Culpitt Ltd. Wins Queen’s Award
bake - June 2012 - 9
bake - June 2012 - Management - High-Tech Solutions
bake - June 2012 - 11
bake - June 2012 - Labor Front - OSHA’s Take on Safety
bake - June 2012 - 13
bake - June 2012 - Legislation - Choose My Customers’ Plate
bake - June 2012 - 15
bake - June 2012 - Ingredients - Summer Bounty
bake - June 2012 - 17
bake - June 2012 - New Tools for a New Generation
bake - June 2012 - 19
bake - June 2012 - 20
bake - June 2012 - 21
bake - June 2012 - 22
bake - June 2012 - 23
bake - June 2012 - 24
bake - June 2012 - Well Developed
bake - June 2012 - 26
bake - June 2012 - 27
bake - June 2012 - 28
bake - June 2012 - Rolling Locations
bake - June 2012 - 30
bake - June 2012 - 31
bake - June 2012 - Box Up and Send It
bake - June 2012 - 33
bake - June 2012 - 34
bake - June 2012 - 35
bake - June 2012 - The Rise of a Classic
bake - June 2012 - 37
bake - June 2012 - 38
bake - June 2012 - 39
bake - June 2012 - Chain News
bake - June 2012 - 41
bake - June 2012 - 42
bake - June 2012 - 43
bake - June 2012 - 44
bake - June 2012 - 45
bake - June 2012 - Milk Your Decorated Cookies
bake - June 2012 - 47
bake - June 2012 - 48
bake - June 2012 - Prepare for the Worst
bake - June 2012 - 50
bake - June 2012 - 51
bake - June 2012 - Cafe - Ice Cream Craze
bake - June 2012 - 53
bake - June 2012 - 54
bake - June 2012 - 55
bake - June 2012 - Products
bake - June 2012 - Showcase
bake - June 2012 - Classifieds
bake - June 2012 - 59
bake - June 2012 - 60
bake - June 2012 - PAN1
bake - June 2012 - PAN2
bake - June 2012 - PAN3
bake - June 2012 - PAN4
bake - June 2012 - Carta De Introduccion - Pastel creativo
bake - June 2012 - Introductory Letter - Creative Cakes
bake - June 2012 - PAN7
bake - June 2012 - Pan Y Horneo - Bolillos y Rollos Frances
bake - June 2012 - PAN9
bake - June 2012 - PAN10
bake - June 2012 - PAN11
bake - June 2012 - Pasteles Y Decoraciones - Pastel de Quinceanera
bake - June 2012 - PAN13
bake - June 2012 - PAN14
bake - June 2012 - PAN15
bake - June 2012 - Tendencias Del Consumidor - Una mezcla nueva en la cultura
bake - June 2012 - PAN17
bake - June 2012 - PAN18
bake - June 2012 - PAN19
bake - June 2012 - Pastel creativo para Bodas y Quinceañeras
bake - June 2012 - PAN21
bake - June 2012 - PAN22
bake - June 2012 - PAN23
bake - June 2012 - Perfiles - Tortas Paquime
bake - June 2012 - PAN25
bake - June 2012 - Perfiles - Panaderia La Central
bake - June 2012 - PAN27
bake - June 2012 - Perfiles - Carniceria Rancho Grande
bake - June 2012 - Perfiles - El Rancho Market
bake - June 2012 - Perfiles - Carnicería El Rancho
bake - June 2012 - Perfiles - Carenicera Los Alamos
bake - June 2012 - Ideas De Mercadeo Especiales
bake - June 2012 - PAN33
bake - June 2012 - Productos - Productos con mejor resultado por BakeMark
bake - June 2012 - PAN35
bake - June 2012 - Breads & Baking - Bolillos & French Rolls
bake - June 2012 - PAN37
bake - June 2012 - Cakes & Decorating - Quinceanera Cakes
bake - June 2012 - PAN39
bake - June 2012 - Shoppers Insight - A New Cultural Mix
bake - June 2012 - PAN41
bake - June 2012 - Creative Cakes for Weddings and Quinceañeras
bake - June 2012 - PAN43
bake - June 2012 - Profiles - Tortas Paquime
bake - June 2012 - PAN45
bake - June 2012 - Profiles - Panaderia La Central
bake - June 2012 - PAN47
bake - June 2012 - Profiles - Rancho Grande
bake - June 2012 - Profiles - El Rancho Market
bake - June 2012 - Profiles - Carniceria El Rancho
bake - June 2012 - Profiles - Carnicería Los Alamos
bake - June 2012 - Merchandising Tips
bake - June 2012 - Products
bake - June 2012 - PAN54
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