bake - September 2012 - 24

“It’s a fast pace, it’s intense and you have to be able to handle somebody that’s yelling, ‘Hey I need this right now!’”
Tiffany Pennington, General Manager, Alessi Bakery and Deli

those things. “This particular person doesn’t want a tomato and this person wants extra mustard. We personalize it too,” Pennington says. “Those are the little day-to-day things about catering.” “Do things happen? Absolutely. Sometimes we may not be exactly on time,” Westropp says. “We’re not perfect, but perfect does not exist.” They key to making customers happy when things do go wrong is to communicate as soon as possible. “If you have somebody who has a situation, don’t dismiss it, get a hold of it. They need to speak to somebody immediately,” Westropp says. Making it happen Again, Alessi applies a general business rule to developing a successful catering department, good people and communication. Employees need to know what it means to prep for, produce for and deliver a quality catering event. “Get good people that work hard, are dedicated, know

CUSTOMER APPRECIATION — BAKERY BUCKS
Alessi Catering extends their thanks to the customers who have kept them going strong for 100 years by rolling out the Bakery Bucks rewards program. Once a minimum amount is purchased in catering products/services, at the end of the month the purchaser will receive 5% back in gift certificates. The certificates do not expire and are transferable. The can be spent on future catering events and bakery purchases.

that it’s demanding and are efficient,” Pennington says. “It’s a fast pace, it’s intense and you have to be able to handle somebody that’s yelling, ‘Hey I need this right now!’” And communication plays a large role in successful catering. Not only does the communication between managers, salespeople and employees matter, but especially the communication between the caterer and the client. “You have to ask them questions so you can give them the best answers. You have to research a little bit. Is it going to be outside? Is it going to be inside? Do you want servers? Do you need drinks? Do you need desserts? Are there going to be children there?” Pennington says. “Are you going to have ice? Do you want ice?” Westropp says. “You want to meet their expectations and if you don’t ask questions you don’t know what that might be.”

24 < SEP 2012 | bakemag.com


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bake - September 2012

Table of Contents for the Digital Edition of bake - September 2012

bake - September 2012
Editor's note - Dime Management
Table of Contents
News Bites - Breakfast in the Classroom
Research Debunks Gluten-free Weight Loss
Organic Trade Association Supports Labeling Campaign
Zakowski Sells Out Whole Grain Baking Class for BBGA
Chocolate Shows Debut at Navy Pier
Management - Lower Your Phone Bill
Tax Tips - Tax-Free Inheritance?
Labor Front - All in a Day's Work
Calorie Counting
Ingredients - Phasing Out Trans Fats
Alessi Bakeries turns 100
Sandwich Success
Curated by Cakegirls
Kickstart Your Bakery
Holiday Cheer
Pie: Reinvented
Opening Your Bakery
Chain News
Cafe - Platters for Profit
Products
Showcase
Classifieds
Ad Index
Carta De Introduccion
Introductory Letter
Pan Y Horneo - Pan de Muerto
Pasteles Y Decoraciones - Pastelitos “Cupcakes” festivos
Tendencias Del Consumidor - La nutrición surge como clave en ventas al consumidor
Mercadeo para dias feriados
Perfiles - Panadería Super Mercado
Perfiles - Panadería Araceli’s
Perfiles - El Rancho Tapatío
Perfiles - La Plaza Tapatía
Ideas De Mercadeo Especiales
Productos
Breads & Baking - Pan de Muerto
Cakes & Decorating - Festive Cupcakes
Shoppers Insight - Nutrition emerges as key sales driver
Holiday Merchandising
Profiles - Panadería Super Mercado
Profiles - Panadería Araceli’s
Profiles - El Rancho Tapatío
Profiles - La Plaza Tapatía
Merchandising Tips
Products
bake - September 2012 - bake - September 2012
bake - September 2012 - 2
bake - September 2012 - bake - September 2012
bake - September 2012 - 2
bake - September 2012 - Editor's note - Dime Management
bake - September 2012 - 4
bake - September 2012 - Table of Contents
bake - September 2012 - Organic Trade Association Supports Labeling Campaign
bake - September 2012 - Chocolate Shows Debut at Navy Pier
bake - September 2012 - 8
bake - September 2012 - 9
bake - September 2012 - Management - Lower Your Phone Bill
bake - September 2012 - 11
bake - September 2012 - Tax Tips - Tax-Free Inheritance?
bake - September 2012 - 13
bake - September 2012 - Labor Front - All in a Day's Work
bake - September 2012 - 15
bake - September 2012 - Calorie Counting
bake - September 2012 - 17
bake - September 2012 - Ingredients - Phasing Out Trans Fats
bake - September 2012 - 19
bake - September 2012 - Alessi Bakeries turns 100
bake - September 2012 - 21
bake - September 2012 - 22
bake - September 2012 - 23
bake - September 2012 - 24
bake - September 2012 - 25
bake - September 2012 - 26
bake - September 2012 - Sandwich Success
bake - September 2012 - 28
bake - September 2012 - 29
bake - September 2012 - 30
bake - September 2012 - 31
bake - September 2012 - 32
bake - September 2012 - Curated by Cakegirls
bake - September 2012 - 34
bake - September 2012 - 35
bake - September 2012 - Kickstart Your Bakery
bake - September 2012 - 37
bake - September 2012 - 38
bake - September 2012 - 39
bake - September 2012 - Holiday Cheer
bake - September 2012 - 41
bake - September 2012 - 42
bake - September 2012 - 43
bake - September 2012 - Pie: Reinvented
bake - September 2012 - 45
bake - September 2012 - 46
bake - September 2012 - 47
bake - September 2012 - Opening Your Bakery
bake - September 2012 - 49
bake - September 2012 - 50
bake - September 2012 - 51
bake - September 2012 - Chain News
bake - September 2012 - 53
bake - September 2012 - 54
bake - September 2012 - 55
bake - September 2012 - Cafe - Platters for Profit
bake - September 2012 - 57
bake - September 2012 - 58
bake - September 2012 - 59
bake - September 2012 - 60
bake - September 2012 - Products
bake - September 2012 - 62
bake - September 2012 - Showcase
bake - September 2012 - Classifieds
bake - September 2012 - 65
bake - September 2012 - Ad Index
bake - September 2012 - 67
bake - September 2012 - 68
bake - September 2012 - Divider -
bake - September 2012 - Divider -
bake - September 2012 - Pan - 1
bake - September 2012 - Pan - 2
bake - September 2012 - Carta De Introduccion
bake - September 2012 - Introductory Letter
bake - September 2012 - Pan - 5
bake - September 2012 - Pan Y Horneo - Pan de Muerto
bake - September 2012 - Pan - 7
bake - September 2012 - Pan - 8
bake - September 2012 - Pan - 9
bake - September 2012 - Pasteles Y Decoraciones - Pastelitos “Cupcakes” festivos
bake - September 2012 - Pan - 11
bake - September 2012 - Pan - 12
bake - September 2012 - Pan - 13
bake - September 2012 - Tendencias Del Consumidor - La nutrición surge como clave en ventas al consumidor
bake - September 2012 - Pan - 15
bake - September 2012 - Pan - 16
bake - September 2012 - Pan - 17
bake - September 2012 - Mercadeo para dias feriados
bake - September 2012 - Pan - 19
bake - September 2012 - Pan - 20
bake - September 2012 - Pan - 21
bake - September 2012 - Perfiles - Panadería Super Mercado
bake - September 2012 - Pan - 23
bake - September 2012 - Perfiles - Panadería Araceli’s
bake - September 2012 - Pan - 25
bake - September 2012 - Perfiles - El Rancho Tapatío
bake - September 2012 - Pan - 27
bake - September 2012 - Perfiles - La Plaza Tapatía
bake - September 2012 - Pan - 29
bake - September 2012 - Ideas De Mercadeo Especiales
bake - September 2012 - Pan - 31
bake - September 2012 - Productos
bake - September 2012 - Pan - 33
bake - September 2012 - Breads & Baking - Pan de Muerto
bake - September 2012 - Pan - 35
bake - September 2012 - Cakes & Decorating - Festive Cupcakes
bake - September 2012 - Pan - 37
bake - September 2012 - Shoppers Insight - Nutrition emerges as key sales driver
bake - September 2012 - Pan - 39
bake - September 2012 - Holiday Merchandising
bake - September 2012 - Pan - 41
bake - September 2012 - Profiles - Panadería Super Mercado
bake - September 2012 - Pan - 43
bake - September 2012 - Profiles - Panadería Araceli’s
bake - September 2012 - Pan - 45
bake - September 2012 - Profiles - El Rancho Tapatío
bake - September 2012 - Pan - 47
bake - September 2012 - Profiles - La Plaza Tapatía
bake - September 2012 - Pan - 49
bake - September 2012 - Merchandising Tips
bake - September 2012 - Products
bake - September 2012 - Pan - 52
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