bake - July/August 2020 - 33
"We had to weigh the options
"Most people cooperated and were
of how to proceed with business -
supportive and positive - they were
whether to stay open for take-out
happy we stayed open and happy to
and delivery or close altogether,"
continue to support."
Elsen says.
Delivery is helping
Making the bakery safe
With more people staying at home,
Within a week of the governor's
the food delivery service industry
order, over 369,000 unemployment
has skyrocketed. In fact, through May
insurance claims were filed in New
2020, sales have more than doubled
York, according to the New York
year over year according to research
State Department of Labor. Nearly
from Second Measure. People do
every restaurant and bakery in the
not want to go out into the world
state was forced to furlough and lay
right now and they are willing to pay
off employees. Eliminating dine-in
others to do it for them.
customers forced the industry to
For bakeries in New York City, this
reimagine a whole business model
has been a lifeline, especially during
focused on take-out orders and
the early stages of the pandemic.
deliveries.
"Yes, business was slower and still
Most importantly, bakeries needed
is," Elsen says. Not all news was bad,
to figure out how to keep everyone
though. "Our on-demand delivery
safe if they planned to stay open in
increased dramatically."
what had become the epicenter of
a global pandemic.
transition from business-as-usual to
a take-out and delivery only model
third-party vendors," says Jessica
than other restaurants. Many items
Cheng, public relations director for
being sold do not need to be made
the Dominique Ansel Group, a chain
to order and are typically prepared
of bakeries founded in NYC in 2011.
earlier in the day. Restaurants on the
"It's something that is evolving
other hand need time to prepare
and changing daily as we educate
meals and are often best served right
ourselves and get more information
out of the oven. While the same can
from the government and CDC. From
be said about the latter for baked
mandatory masks and gloves since
goods, a fresh loaf of bread cooled
the beginning, to socially-distanced
to room temperature is still deli-
line markers, to plexiglass shields,
cious, but cold spaghetti - it loses
screening and temperature checks
its appeal.
"Our popular items still remained
popular through it all," Cheng
Even with safety measures in
says. "But there was also more of
place, the world was different and
a demand for simpler items and
customers still needed time to learn,
staples like fresh breads."
adjust and understand what was
happening.
Blackbirds Pie Shop in Brooklyn
bakeries, it can be a much simpler
plan for our employees, guests and
our best."
Melissa Elsen, co-founder of The Four & Twenty
Another positive is that for
"We have a full health and safety
- we are working on it daily to do
"Phase two has
allowed us to put
out our benches and
we intend to add
outside seating."
Dominique Ansel Bakery, whose
popularity was spurred by the
"People were nervous and appre-
creation of the Cronut, understood
hensive," Elsen says of The Four
that sometimes, it's the simple things
& Twenty Blackbird customers.
needed by the masses.
bakemag.com | JUL-AUG 2020 > 33
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bake - July/August 2020
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