bake - March/April 2023 - 18

" Sales at our Porto's Bake
at Home business has
gone through the roof. "
Beatriz Porto, co-owner of Porto's Bakery & Cafe
Retail bakery innovation
Other retail bakeries across the country are learning
valuable tools to adapt to managing their business
successfully during challenging times.
Karen Bornarth, executive director, The Bread Bakers
Guild of America, and Marissa Velie, certification and
education director for the Retail Bakers of America,
are coordinating with other leaders in the retail bakery
world on a new education program that aims to lift the
industry to greater success. The two groups decided
to partner on a 2023 quarterly panel discussion called
" Beyond the Bench. "
The first free (via Zoom) session on " Training and
Employee Development " took place on Jan. 25. The
session featured a discussion on best practices in training
and employee development.
The keynote speakers were industry professionals
who have built and currently manage productive and
motivated teams and successful bakeries:
* Joanne Chang, co-owner and pastry chef, Flour
Bakery and Myers + Chang
* Dianna Daoheung, co-founder and head baker,
Black Seed Bagels
* Laurie Williams-Fleury, production manager,
Tomcat Bakery
" We have nine bakeries in Boston, " Chang said during
the Jan. 25 online session. " When I opened, we had a
small team and chef. On opening day, the reality hit me
that I went from one boss to 12 bosses. The staff was
actually my boss. I needed to do everything I can to
support them. My management style stems from that
lesson. I learned servant leadership before I knew there
was a term for it. We are there to help them grow and
get better. The stronger they are, the stronger we are. "
To this day, Chang walks into the doorway of any of
her bakeries and makes sure she knows everybody's
name and looks them in the eye and says good morning.
" It is really important. Makes you feel that I matter. "
Daoheung, co-founder and head baker, Black Seed
Bagels, said her management style has grown from
18 < MAR-APR 2023 | bakemag.com

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bake - March/April 2023

Table of Contents for the Digital Edition of bake - March/April 2023

bake - March/April 2023 - Intro
bake - March/April 2023 - 1
bake - March/April 2023 - 2
bake - March/April 2023 - 3
bake - March/April 2023 - 4
bake - March/April 2023 - 5
bake - March/April 2023 - 6
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bake - March/April 2023 - PAN1
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