Baking & Snack - May 2020 - 29

ing about their worker safety measures, while 86% are
sharing info on supply continuity.
"This, of course, makes communication key during the virus outbreak, regardless of a bakery's size,"
Ms. Hellmer advised.
The way bakers are communicating, especially with
suppliers has also seen a shift. While, not surprisingly,
100% of respondents indicated email as the preferred
form of communication with suppliers, 57% said they
are also relying on good old-fashioned telephone calls.
That said, video conferencing, such as FaceTime
and Zoom, is seeing an uptick as 17% of survey participants indicated it as a preferred method.
About a quarter of small and national baking
companies are leveraging online vendor portals, but
only 3% of mid-size bakeries are tapping into that
technology.
"Building in efficiencies at this time is an important move on the part of suppliers looking for opportunities to more efficiently communicate with their
customers," Ms. Hellmer said.
And as the "in this together" sentiment grows
throughout the country, it's resonating in the baking
industry, too.
In the survey, participants anonymously provided
comments on their needed supply chain support. One
large national bakery executive shared a thought on
communication during the pandemic:
"Be candid, be transparent, be proactive. Don't hide
challenges or concerns. Collaborate with competitors
to share insights and actions. Be a global citizen. We
must work together."
The survey sample reflected a mix of producers
that sell into grocery and club stores (87%), restaurants and other foodservice (75%), distributors (60%),
c-stores (56%), and dollar and drug stores (36%).
Additionally, 27% of participants sell products via ecommerce and 22% out of their own retail locations.
This study is the first in a planned series that will
explore the unprecedented impact of the COVID-19
pandemic on the commercial baking industry. Baking
& Snack and Cypress Research will partner for a second phase of the study to examine the longer-term
impacts on the commercial baking industry as changes unfold.
As the shifts in production happened quickly and
dramatically at the outset of the crisis, the speed and
magnitude at which it changes again will largely depend on how - and when - the country emerges
from the outbreak and the shelter-in-place protocols
used to slow it.
"The longer-term industry impacts of this outbreak
are still to be realized," Ms. Hellmer observed.

"MORE MIDSIZE REGIONAL
MANUFACTURERS REPORTED
UNCERTAINTY THAN THEIR
COUNTERPARTS."
Marjorie Hellmer, Cypress Research
Related to COVID-19, is your
company communicating with
your customer base regarding:
% YES

96%
Your company's food safety practices: 96%
Your company's worker safety measures: 93%
Ingredient supply continuity: 86%
Finished product continuity:

Is your company regularly checking in with
ingredient suppliers on the continuity of supply?
% YES

Aggregate*

96%
91%

Small wholesale
Midsize regional wholesale

98%

Large national wholesale

100%

Is your company investigating the availability
of alternative suppliers/ingredients, as a backup
to your current supplier agreements?
% YES

Aggregate*
Small wholesale
Midsize regional wholesale
Large national wholesale

80%
52%
81%
97%

*
www.bakingbusiness.com / May 2020 Baking & Snack 29


http://www.bakingbusiness.com

Baking & Snack - May 2020

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