" Everyone working in our company has a title and a job description and they have to know what's expected of them. We have high expectations of our staff and we have put together a great team that cares greatly about the products and service we want to give our customers. That means when a complaint comes in, it's hard for them not to get defensive. I always caution them to research every complaint until we figure out what happened, be it product or process, " she said. " I tell them the story of one year when we had a customer tell us the bacon we made from his pig just didn't taste right. He was very nice about it and didn't want to complain. We checked it out and found we had forgotten to use salt in making the bacon. Yup, bacon without any salt. We contacted all of our customers from that curing batch and replaced their bacon. " It's that kind of thinking that is leading this meat shop owner to ponder the next challenge on her business wish list: " We need more parking area, " she laughed. McDonald's Meat has been around since 1914. This was the storefront in 1972. Morning Dispatch NEWS YO U C A N USE The Morning Dispatch provides processors with a mid-morning update of the day's news along with agricultural market updates, commentary and other exclusive content processors can't find anywhere else. delivered to your inbox www.meatpoultry.com | 04.21 | MEAT+ POULTRY 89