Multivac, Investing in Support -- July 2020 - 4

"The MULTIVAC Retrofit modernization
service allows you to adapt your existing
packaging equipment to new tasks and
market requirements," Marker says. " et your
production unit completely up to date by having
your systems fully overhauled, integrating
new modules or retrofi ng additional
functions. Through intensive consultations,
our specialists will work with you to determine
which equipment modules could benefit from
optimization."

24/7

Not all equipment issues require in-person
assistance actually many issues can be resolved
through the MULTIVAC call-in center DirecTech®
service. DirecTech® is manned live, seven days

"WHEN NEEDED, WE CALL FOR
TECH SUPPORT FIRST," HE SAYS. "IF
WE'RE UNABLE TO RESOLVE THE
ISSUE REMOTELY, THEN WE BRING
IN A MULTIVAC TECH ON-SITE."
STEPHEN ATHERTON

Multivac_June20_v1.indd 4

a week by seven service professionals. ighty
percent of the calls made to DirecTech® can be
solved on the phone within a couple of hours.
However, if the problem can't be solved on
the phone, a field service technician will be
scheduled for a follow-up, in-person visit.
Stephen Atherton and his team at the
Madisonville, y.-based Land 'Frost sliced deli
meat plant have been relying on Multivac's
DirecTech® service to help them solve
equipment issues since they installed Multivac
packaging, metal detector and checkweighing
equipment in
. As maintenance manager,
Atherton is tasked with keeping the processing
and packaging lines up and running as smoothly
as possible, with as li le interruption in the
line ow as possible. When and if issues arrive,
Atherton knows he can call Multivac service
representatives directly, / .
"When needed, we call for tech support first," he
says. "If we're unable to resolve the issue remotely,
then we bring in a Multivac tech on-site."
nowing the tech support is available / puts
Atherton's mind at ease. He knows waiting until
the next day of business isn't necessary and
that means production time saved. "It's helpful

6/29/2020 9:25:39 AM
Multivac, Investing in Support -- July 2020

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