PET Food Processing - March 2022 - 50

EQUIPMENT
Newer technology is receiving a great deal of use lately
to collaborate with and support customers remotely.
This includes programs like Microsoft Teams, WebEx
and Zoom.
" Two or three years ago, we infrequently used these
tools to collaborate internally or externally, " Arthur said.
" Now, we use them daily and extensively. "
While Allpax has dabbled with augmented reality,
right now for Allpax, the benefits do not meet or exceed
other technology that is available and working well for
the company.
" We will continue to evaluate, however, such leadingedge
technologies to see if they can meet the needs of
our customers and personnel, " Arthur said.
Jeff Zeak, national development manager, bakery,
With remote, secure
access to retorts
and automated
handling control
systems, technicians
can troubleshoot in
real time, diagnose,
adjust, and support
the physical repair
of these systems
quickly and
efficiently.
Allpax
help Handtmann customers maintain efficiencies while
dealing with turnover and other labor experience related
issues. "
For many years, Covington, La.-based Allpax has offered
the capability of remote, secure access to Allpax
retorts and automated handling control systems, which
helps customers troubleshoot, diagnose, adjust and repair
the equipment quickly and efficiently. That became
even more important in 2020 and more tech was added
to its solutions.
" We use this advanced tool extensively, particularly
given all the travel challenges that have existed over the
past two years, " said Jeff Arthur, technical sales director
for Allpax. " Remote troubleshooting is all about achieving
maximum equipment utilization. Allpax utilizes file
sharing tools for making large files such as images, video
and drawings readily available. "
Headsets that
combine the
surrounding
environment with
an overlay of
data allow on-site
technicians to tap
into their company's
off-site knowledge
resources.
Microsoft HoloLens
Reiser, Canton, Mass., noted in recent years, due to people's
busy work schedules and with recent restrictions
on travel, Reiser and its various divisions and partner
companies have implemented several innovations with
respect to being able to conduct sales calls, provide technical
assistance, troubleshooting services and augment
service call visits.
One of those innovations was utilizing online meeting
and collaboration platforms such as Zoom and
Microsoft Teams, which allows them to conduct virtual
customer sales calls and support, attend trade shows,
hold internal sales meetings, offer customer center machine
application testing, factory acceptance tests of machines,
answer augment machine technical service questions,
troubleshooting and conduct service visits.
" Reiser offers the use of Secomea brand remote communication
access devices to monitor and conduct
50 PET FOOD PROCESSING | March 2022 | www.petfoodprocessing.net
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PET Food Processing - March 2022

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