World Grain - October 2021 - 68

SUPPLIER NEWS
Vortex reopens office in China
SHANGHAI, CHINA - Vortex Asia-Pacific has reopened its
office location in Shanghai, China.
The new location is in the heart of downtown Shanghai and
will serve Vortex's customers in China and a variety of countries
on the Asian continent.
The new office is located at:
Vortex Global
Room 206, Building 1,
1481 Hong He Xin Road, Zhabei
Shanghai, 200072
Direct: +86 21 5835 0100
Mobile: +86 139 163 87706
Email: tzhang@vortexglobal.com
" We are extremely pleased that we can start to move on
from the past 18 months and that our Asia-Pacific customers
are getting all the support they need from our new Shanghai
office and Tony Zhang, " said Laurence Millington, managing
director at Vortex Global.
Vortex Asia-Pacific was established in 2009. Now in its
12th year, the Asia-Pacific office is responsible for the corporation's
many business activities occurring throughout China,
Hong Kong, Macau, Mongolia and Taiwan.
In addition to the Shanghai office, Vortex's American
ISTANBUL, TURKEY - Alapala realizes technical support
and maintenance play a critical role in ensuring the continuity
of operations in mills and offers a comprehensive range
of professional services to support millers around the world.
Alapala's services range from providing spare parts and performing
periodic maintenance to prevent downtime to training
and immediate intervention through remote connection.
At Alapala's manufacturing facilities, a large number of
spare and wear parts are manufactured. Thanks to the large
stock of raw materials and the collaboration of designers and
technicians, a wide range of spare parts can be manufactured
and supplied at short notice. With three distribution centers
and over 45 offices around the world, Alapala can provide upto-the-minute
inventory information on request to keep milling
plants operating at optimum productivity.
Preventive and periodic maintenance reduces downtime
and repair costs, ensuring business continuity and allowing
millers to meet their business objectives. By offering comprehensive
maintenance packages, Alapala provides its customers
optimum solution to maintain the high level of productivity
and efficiency.
Alapala's value-added services provide plants with a broad
range of service support. Alapala's professional service team
can provide troubleshooting, diagnostics, consultancy, engineering
support and more, ensuring that milling plants continue
to perform with maximum efficiency.
By performing scheduled maintenance shutdowns, Alapala
improves plant performance and extends the life of machinery.
68
headquarters is located in Salina, Kansas, US, and the company
staffs additional international offices in Darlington, United
Kingdom, and Querétaro City, Mexico.
" Vortex has been established in China for over a decade and
is excited about our continued partnership with dry bulk processors
across the country, " said Travis Young, president and
chief executive officer of Vortex Global. " It is also great to see
our team transition back into a new office environment after a
difficult year with the pandemic. "
Alapala offers range of professional services to millers
Through optimizing operations and enabling service continuity,
Alapala supports its customers to ensure their systems run
at the highest levels of productivity possible. On-site product
and plant support provided by Alapala's service professionals
include problem resolution, plant surveys, automation system
support, and customized solutions.
By providing comprehensive remote services to support its
customers with reliable and proven solutions, Alapala helps
them to maximize the reliability of machines, optimize costs
and maintain plant operations. Remote system diagnostic services
allow for a more rapid and cost-effective diagnosis than
plant visits, saving time and money for millers.
Alapala's remote support packages ensure business continuity,
reduce downtime, service disruptions, and operational
costs and provide actionable intelligence offering real-time
plant information. Operating on an interactive, applicationbased
software offering support in six languages, remote mechanical
pack DIOS enables immediate response to machine
failures while reducing human errors and breakdowns, as well
as maintenance costs, through uninterrupted information flow.
Offering inspection services upon request, Alapala's
Professional Services team evaluates the performance of machinery
and systems in milling plants, diagnoses worn out
parts that require replacement and advises on any necessary
actions to be taken by double checking maintenance requirements.
The full check-up provided by team includes an action
plan for maximum efficiency, as well as a list of spare parts
that need to be installed.
October 2021 / World Grain / www.World-Grain.com
http://www.World-Grain.com
World Grain - October 2021

Table of Contents for the Digital Edition of World Grain - October 2021
