2023 District Annual Report - 10

Customer Service
I D S &
G ATE C A R DS
IS SU E D
9,752
B E NC H E S S OL D F OR
A D O PT - A - B E N C H
PR O G R A M
49
District Customer Service is dedicated to
providing each resident with quality, accurate
and friendly customer service! Known as the
Districts' " One-Stop " location, residents can
access information about the community in
which they live simply by calling, stopping in, or
exploring our website! Some of the services and
programs we provide at 3 convenient Customer
Service Centers include:
M E MOR I A L
B RI CK S S O L D
264
C O MMUN I T Y WAT C H
R E G IS T R AT I O N S
P R O C ES S E D
837
* Issuance of Villages Resident ID Cards
* Issuance of Gate Access Cards
* Adopt-A-Bench
* Resident Academy
* RV Storage Facility Parking Spaces
* Guest ID & Trail Fee Services
* Postal Facility Bulletin Boards
* Veterans Memorial Bricks
* Provide information about all District departments
* Provide community-wide information
* Sign-up for Community Watch Programs
District Clerk
A G E N D AS & M I N U T E S
C R E AT E D FOR BO A R D
& C O M M I T T E E
M E E T ING S
260
E X PE N D E D H O U RS
P R E PA R ING
M E E T ING
M I N U T ES
950
The District Clerk's Office serves as an integral
part of the government process for the 27+ Boards
and Committees within The Villages Community
and directly supports the 125+ Elected Officials
and Committee Members. In FY22-23, the Clerk's
Office implemented several improvements that
greatly enhanced day-to-day operations as well as
services provided to the public:
The transition from Novus Agenda, the
District's current electronic agenda provider, to
CivicClerk will greatly improve the submittal
and workflow agenda process for Staff and the
8
E X PE N D E D H O U RS
P R EPA R I N G A G E N D A S,
MAT E R I AL S &
AT T E N D ING M E E T ING S
1,800
PAGE S OF
P U B L I C
R E C O R D S
S C A NNE D
56,000
viewing of the on-line agendas for the Board
Supervisors/Committee Members and the public.
CivicClerk will also allow the District Clerk's
Department to post the audio recordings from
the meetings to the website.
* Welcomed three new CDD Boards and 15
Supervisors
* Began attending and recoding monthly Special
Hearing Master Public Hearings with the
Community Standards Department
THE VILL AGES COMMUNITY DEVELOPMENT DISTRIC T S

2023 District Annual Report

Table of Contents for the Digital Edition of 2023 District Annual Report

2023 District Annual Report - 1
2023 District Annual Report - 2
2023 District Annual Report - 3
2023 District Annual Report - 4
2023 District Annual Report - 5
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