2023 District Annual Report - 4

Message from the District Manager
As we wrap up another
year, I would like to
start by thanking my
District Team for all
their Hard Work over the
last year. With a community
growing as fast as The Villages,
their Innovation & Creativity
certainly has been evident in
the way we continue to provide
services while developing new
plans and processes.
One of our goals for 2023 was to develop a
5-year plan for each District and Department.
What does this mean for our Boards and
Residents? It means that you can rest assured
knowing that you have a professional team,
ensuring that we are able to continue to provide
the highest quality and level of service into
perpetuity.
As you read through this year's annual report,
there are several items I would like to highlight.
The gates throughout The Villages are one of
the first visible things you see when entering
our community. They provide a valuable
tool in traffic control, security, and customer
service. Staffing and maintaining the gates are
a team effort between our Community Watch
and District Property Management (DPM)
departments. This year, DPM completed the Gate
Operations project, which involved upgrading
every gate (as needed) with new motors,
controllers, gate arms, sensors, ground loops
& more. This project will improve reliability,
sustainability & functionality of the 120+ gate
facilities located throughout The Villages.
Community Watch responded and handled
over 570,000 calls for service and completed
14,348 house checks, while also patrolling
2
our neighborhoods to provide
enhanced safety and well-being.
In May 2023, the Wildwood
Utility Dependent District
acquired the Southeast Wildwood
Water Conservation Authority and the
Fenney Water Conservation Authority
irrigation systems. These two utility systems
provide residential, commercial, and golf
irrigation south of State Road 44.
The Utility Billing Customer Service enhanced
Call Center launched in June to decrease wait
times for customers in reaching a team member
when assistance with water, sewer, sanitation
and amenity fee payments is needed. A call back
option allows flexibility for residents to receive
service and supervisor assistance is readily
available to provide support for authorizations,
bill reviews and work order submissions.
A new Customer Service Satellite Office was
opened in La Hacienda Recreation Center to
more conveniently serve our customers in
the north side of The Villages. Residents have
access to a " One-Stop " location Monday through
Friday, including ID and gate cards, utility billing
questions, Trail Fee services, and more.
The Villages continue to flourish, and it's our
responsibility to plan appropriately to manage
services as we grow. By creating a Multi-Year Plan,
which outlines funding, staffing and proposed
services and programs, we can maintain the
high level of service we pride ourselves on while
continuing to be fiscally responsible.
The District team and I thank you for allowing
us the opportunity to serve you and we look
forward to another successful year in 2024.
Kenny Blocker
DISTRICT MANAGER
THE VILL AGES COMMUNITY DEVELOPMENT DISTRIC T S

2023 District Annual Report

Table of Contents for the Digital Edition of 2023 District Annual Report

2023 District Annual Report - 1
2023 District Annual Report - 2
2023 District Annual Report - 3
2023 District Annual Report - 4
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