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Building Management Hawaii April/May - (Page 6)

Lifts Service Providers Leverage Cutting-Edge Technology Setting a new standard with client-focused service contracts. By Roy Andersch Jr. E levators and escalators occupy a pivotal and visible position in a building. And the lifts’ service contract, which is tailored to the specific needs of that building, is critical in keeping it competitive and operating smoothly. Companies such as Schindler recognize the need to keep customer equipment up and running at the peak of safety and reliability. As part of our standard maintenance program, Schindler’s technicians perform a seven-point safety inspection on its elevators. In 2013, 842 units are scheduled to be tested in Hawaii. Leading-edge service providers are employing advances in technology to set a new standard for elevator and escalator preventive maintenance. The new service model offers a level of transparency between the service provider and the building owner where information is shared and built upon and long-term partnerships forged. Intelligent Maintenance Building owners want (and deserve) a high-quality, proactive, preventive maintenance program delivered by a trained service provider. For more reliable repairs, service providers may use technological advances to support the service technician. For example, Schindler service technicians keep in wireless contact with a centralized call center and information database. A dynamic, hand-held computer gives technicians a clear step-by-step guide for maintenance and repairs. This unique tool, FieldLink™, functions as a cell phone, dispatch device, troubleshooting tool, parts database and service manual. FieldLink also stores routine maintenance procedures and equipment history. This allows technician to have all the information on-hand and follow pre-established maintenance routines. 6 April - May 2013 BMH Expedient, Efficient Service Modern technology allows technicians to always be on top of maintenance needs, whether it requires immediate attention or routine maintenance is due. For example, real-time scheduling quickly identifies and prioritizes a building’s needs. Through FieldLink, technicians can access pre-arranged modules that specify exactly what work needs to be done and when, ensuring all customers receive the most consistent and reliable service. Other leading-edge data management software allows service call centers to view the client’s equipment history, log the request into the database and immediately alert the service technician via hand-held computer. The request can include details such as the contact person and where the problem may be located. Because the service technician is “connected” to the call center, he/she can report back with an estimated time of arrival, so the building owner knows when to expect the on-site visit. These service standards keep improving. For example, Schindler’s hand-held computers have been preconfigured to guide service technicians quickly through a diagnosis of the problem and the optimal solution, while considering the history of the equipment. If parts are required that are not readily available, the FieldLink allows the quick sourcing, ordering and delivery of the part(s) to the technician. In difficult-todiagnose situations, the on-site service technician can directly contact the engineering department for additional support. Service procedures for all types of equipment and manufacturers are accessible via the wireless computer. The bottom line is that equipment gets reliably and safely repaired and put back in service as soon as possible. Tracking Equipment History – A Team Approach Information is a valuable commodity. All the information from the service call (such as the type of service performed, the parts used and the duration of the call) should be relayed from the technician’s handheld computer to the central database at the end of the call. This closed-loop

Table of Contents for the Digital Edition of Building Management Hawaii April/May

Lifts: Elevators & Escalators
Service Providers Leverage Cutting-Edge Technology
Time To Modernize?
Ready To Switch Gears?
Concrete: Restoration & Repairs
When To Test For Lead
3 Steps For A Solid Spalling Job
Deep Secrets
Phase The Work
Concrete Restoration
Tips On How To Reduce Spalling On Newer Buildings
The Difference Between Repair & Restoration
Equipment Breakdown Insurance
High-rise Hotspot
Toolbox Talk: How to choose the correct ladder for the job.
Industry News and Movers & Shakers
On Site: Saving Staff

Building Management Hawaii April/May