Building Management Hawaii June/July 2013 - (Page 50)
Life Of A Property Manager
Two Honolulu residential managers share their experiences.
Many of BMH magazine's readers
are property managers, and On Site
is your forum to address common
problems and share insights that might
help you in your profession.
In this issue you'll hear from
Duane Komine and Ron Komine Jr.,
also known as the "Brothers Komine."
Together they have five decades of
experience in the industry. Both are
property managers for luxury highrises and serve on the Institute of Real
Estate Management® (IREM) ARM®
Executive Board. They sat down to
discuss the business and offer advice
to new managers.
Q: How did you become residential
Duane: I was a musician when Ron
hired me as a janitor. I later became the
site manager at Piikoi Tower, earned my
ARM designation in 1986 and moved
on to Royal Capitol Plaza, Nauru Tower
and now at the award-winning Hokua.
Ron: I started in 1985 as a mail
clerk with Chaney Brooks. I worked
up to assistant property manager
before changing careers. I returned
as a resident manager in 1999.
Buildings I have managed include
Royal Kunia Gardens, Melemanu
Woodlands, Banyan Tree Plaza and
currently 1350 Ala Moana.
Q: Describe a typical day at work.
Duane: Managers are politicians
in their own small community. You
live in a fishbowl and are the mayor,
doctor and counselor. My day starts
with a positive attitude, which is
something I instill in my employees.
Ron: My day starts at 7 a.m.
with a staff meeting. We review
incidents and the day's assignments.
We end with a pep talk, putting our
hands together and yelling "1350!" I
then put out fires all day. I walk the
property to make sure the building is
Q: How important is the board to
Duane: Your board can be your
biggest ally or worst enemy. Managers
need to lobby for their board and
work with it. A happy board makes
happy employees, resulting in a
Duane Komine and Ron Komine Jr.
Q: What is the most difficult thing
Duane: 2006 was very difficult.
We opened Hokua in January. Spring
brought 40 days of rain. October
brought the earthquake and power
outages. We also experienced our first
PEX water leak in September, which
ultimately led to replacing all potable
Ron: The most difficult project
was the re-pipe of the waste and vent
lines at 1350 Ala Moana. We opened
walls and removed kitchen cabinets in
Q: How has your education affected
the decisions you make?
Duane: Embracing continuing
education by joining IREM or a similar
organization will give managers the
tools to make the best decisions for
Ron: Educational seminars from
IREM, CAI (Community Associations
Institute) and MRMA (Moiliili
Residents Managers' Association)
keep me informed about current
events and national trends. Education
has made a positive influence during
my work day.
Ron: The board is composed of
volunteers who give their own time.
Respect the chain of command and
work closely with your board to make
critical decisions. Seek knowledgeable
volunteers with leadership qualities.
Managers should also set up active
committees to assist the board.
Q: How can managers give back to
Duane: Managers should
participate in security watches and
organizations such as IREM, HHVISA
(Hawaii Hotel & Visitor Industry
Security Association) and CAI. They
should attend neighborhood board
meetings and participate in brown
bag meetings with building managers
from the surrounding area.
Ron: Our employees donate part
of their yearly bonuses to the Lokahi
Giving Project or The Salvation Army.
We always should be good neighbors
at all times.
Q: What is the best work advice you
ever received or gave?
Duane: I was told to always
surround yourself with positive and
influential people; it takes you to the
next level. Your employees are your best
commodity, so enjoy the ride together.
Ron: I was told a long time ago to
treat your employees like family and
they'll show you the same respect.
And, always stay within budget.
Table of Contents for the Digital Edition of Building Management Hawaii June/July 2013
ASPHALT AND CONCRETE PAVING
SOLAR AND PHOTOVOLTAIC
The Age Of IREM
On Site: Life Of A Property Manager
Building Management Hawaii June/July 2013