SPECIAL EDITORIAL SECTION London Training Centre Provides Quality Skills Development ☑ Safe Food Handler Certification ☑ First Aid & CPR Training ☑ Smart Serve Certification ☑ WHMIS Certification ☑ Computer Software Training in MS Office and Accounting Packages ☑ Pre-Employment Programs funded by Employment Ontario For Further Information, Call (519) 685-4331 www.londontraining.on.ca COMMUNICATION AND EMOTIONAL INTELLIGENCE Communication and social intelligence go hand-in-hand and there is still a need for genuine human connection and understanding in every job role. To have good emotional intelligence is to be aware of, and demonstrate empathy for, others' emotions and behaviours which is crucial, especially when people are feeling uneasy. And this is also where good communication skills are critical; as many of us continue to work from home, clarity in emails and at virtual meetings is a must to cement trust and retain high productivity levels. CREATIVITY AND INNOVATION While we've seen machines and digital technologies take on roles in analytics and business operations, human beings are still unique in being able to think outside the box. Creativity is not only associated with typically creative professions either - it is essential across every industry and sector. In the coming years, the business landscape is going to need to evolve and adapt rapidly. For example, anyone aspiring to work in business will need to be able to tap into their creative mindset in order to steer a business through challenges and opportunities that it faces. 58 | londonincmagazine.ca | SUMMER 2021http://londontraining.on.ca/ http://www.londontraining.on.ca https://www.leadsservices.com/ http://www.londonincmagazine.ca http://www.londonincmagazine.ca