Sales Recovery Process - 1

RECOVERY PROCESS
1
2

MODIFYING RESERVATIONS

INITIATE

GUEST
RESPONSE

Communicate required
changes to Guest.

MODIFY & REFUND

3

KNOW BEFORE YOU GO &
PARK AVAILABILITY CALENDAR

Disney modifies reservations
to remove dining plans and
move Guests to operating
Disney Resorts.

DECLINES
RESERVATION
If Guest determines
that it would be best
not to travel at the
time, offer alternatives.

PROCESS
CANCELLATION
GUEST ACCEPTS

GUEST LINKS RESERVATION & TICKETS
Guest must link their Resort hotel reservation and a ticket for each
member of the travel party, for each day they wish to visit a Theme Park.
Guests who do not have a
Disney account must create
one in order to access
My Disney Experience.

5

GUEST DECLINES

Guest should review "Know Before You Go"
resources and check Park Availability
Calendar for desired travel dates.

KEEPS
RESERVATION

4

OFFER
SOLUTIONS

REBOOK WITH 2021 PRODUCT

Guest must link Resort reservations and link a ticket for
each person in the travel party, for each day they wish
to visit a Park.
NOTE: Date-based tickets may require modification to
reflect Park reservation availability.

NO AVAILABILITY IN 2020
If no suitable availability in 2020,
modify Resort reservation to 2021
dates and then modify other travel
components as necessary.

GUEST CHECKS
PARK AVAILABILITY
CALENDAR
YES

RECOVERY

6

Adjust reservation to suit Guest needs,
keeping in mind that travel date changes
may impact Park reservation availability.

Guest must book Park reservations via My Disney
Experience for each day of their ticket.
To ensure availability, Guest should book
Park reservations immediately after
purchasing/linking tickets.

TRAVEL DATES CHANGE

DATE
CHANGES
REQUIRED?

If travel dates must be adjusted due
to Park availability, modify Resort
reservation and then modify other
travel components as necessary.

NO

GUEST BOOKS
PARK RESERVATION(S)

7

INFORM
Encourage Guest to review "Know Before
You Go" resources for the latest information.
© Disney | SLS 155751 06.20
Sales Recovery Process

Table of Contents for the Digital Edition of Sales Recovery Process
