Sales Recovery Process - 1
RECOVERY PROCESS
1
2
MODIFYING RESERVATIONS
INITIATE
GUEST
RESPONSE
Communicate required
changes to Guest.
MODIFY & REFUND
3
KNOW BEFORE YOU GO &
PARK AVAILABILITY CALENDAR
Disney modifies reservations
to remove dining plans and
move Guests to operating
Disney Resorts.
DECLINES
RESERVATION
If Guest determines
that it would be best
not to travel at the
time, offer alternatives.
PROCESS
CANCELLATION
GUEST ACCEPTS
GUEST LINKS RESERVATION & TICKETS
Guest must link their Resort hotel reservation and a ticket for each
member of the travel party, for each day they wish to visit a Theme Park.
Guests who do not have a
Disney account must create
one in order to access
My Disney Experience.
5
GUEST DECLINES
Guest should review "Know Before You Go"
resources and check Park Availability
Calendar for desired travel dates.
KEEPS
RESERVATION
4
OFFER
SOLUTIONS
REBOOK WITH 2021 PRODUCT
Guest must link Resort reservations and link a ticket for
each person in the travel party, for each day they wish
to visit a Park.
NOTE: Date-based tickets may require modification to
reflect Park reservation availability.
NO AVAILABILITY IN 2020
If no suitable availability in 2020,
modify Resort reservation to 2021
dates and then modify other travel
components as necessary.
GUEST CHECKS
PARK AVAILABILITY
CALENDAR
YES
RECOVERY
6
Adjust reservation to suit Guest needs,
keeping in mind that travel date changes
may impact Park reservation availability.
Guest must book Park reservations via My Disney
Experience for each day of their ticket.
To ensure availability, Guest should book
Park reservations immediately after
purchasing/linking tickets.
TRAVEL DATES CHANGE
DATE
CHANGES
REQUIRED?
If travel dates must be adjusted due
to Park availability, modify Resort
reservation and then modify other
travel components as necessary.
NO
GUEST BOOKS
PARK RESERVATION(S)
7
INFORM
Encourage Guest to review "Know Before
You Go" resources for the latest information.
© Disney | SLS 155751 06.20
Sales Recovery Process
Table of Contents for the Digital Edition of Sales Recovery Process
Sales Recovery Process - 1
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/RecoveryProcessEN
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/RecoveryProcessSP
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/RecoveryProcessPT
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/MyDisneyExperienceTOSP
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/PlanDisneyVisitSP
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/PlanDisneyVisit
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/MyDisneyExperienceTOPT
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/MyDisneyExperienceEn
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/ResortsReOpenEN
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/ResortsReOpenSP
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/ResortsReOpen
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/MyDisneyExperienceSP
https://www.nxtbook.com/waltdisneylatam/DisneyLatam/MyDisneyExperience
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