Recommend May2017 - 24

RAIL EUROPE

TGV East.

"Connectivity is a big part
of the business for many top
travel advisors, and this
will only strengthen. It
offers the opportunity to
fix/enhance/optimize a
trip while the trip is still
underway. Being a travel
advisor is not a 9-to-5 job."
- Keith Waldon, Owner/Founder,
Departure Lounge

24 may 2017

No, and that's a flat-out no. What
it will do is serve as a taste to your
client's vacation before they even
arrive. In just a couple of years, it
will become standard for vacationers
to visit their local travel agency
and don a VR headset to see which
destination, hotel or cruise ship
they prefer. "Instant social media
like Facebook Live will draw people
in to experience destinations, along
with virtual reality systems. Some
will fear these will result in virtual
vacations, but the powerful tools
will actually drive demand for
real experiences," says Departure
Lounge's Waldon. Adds ASTA's
Kerby, "VR can take the place of
what once was the commonly used
brochure, used to entice potential
travelers to consider a specific
destination, hotel, cruise or other
trip experience."
Destinations like Las Vegas
are embracing VR technology,
launching a Virtual Reality
Companion app that takes wouldbe visitors on helicopter rides over
the Strip, to experience a gondola
ride at The Venetian Las Vegas
or catapulting 12 stories above
Fremont Street in Downtown Las

Vegas on the SlotZilla zipline.
Qantas Airways, too, has a virtual
reality app that shows off Australia's
scenery, including a virtual fly over
of Uluru. "It's truly an 'appetizer'
before the main course," says Travel
Bound's Phillips. "Who is to say
how many times a traveler did not
choose a destination due to lack of
knowledge as to what they might
experience. The virtual experience
can no doubt erase those anxieties
and benefit the traveler and
the provider."

Human Connection
We are speeding ahead into the
future and there will come a time
when many of the jobs that are
held by humans today will be taken
over by artificial intelligence-the
reality might be that in 20 years
some citizens will be receiving
universal basic income, where the
government cuts them a check
whether they work or not. But will
this happen to the travel industry?
In certain areas of course it will, but
the human connection will be vital,
say all of the industry executives
we spoke with.
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