July 2021 - 42

host of issues, including application support, email,
hardware issues and telephone support, just to name
a few. The help desk supports more than 200 licenseselling
agents who use specialized terminals for the
sale of Game and Fish licenses in retailers throughout
the state.
The network administration group has three
individuals who build and maintain Game and Fish's
core infrastructure. The network team builds and
maintains servers, routers and switches while ensuring
reliability, accessibility and security are monitored
and improved.
The GIS section focuses on the management,
analysis and presentation of data in a geographical
context. For many people, the mention of GIS
invokes images of maps with points of interest.
Though this can be correct, GIS goes further and
can be a powerful tool for understanding data.
The GIS section consists of a supervisor and four
personnel that perform a host of duties. Since wildlife
management is dependent on data linked to flora and
fauna on the landscape, mapping and associating data
to physical areas is of utmost importance. The GIS
section mission is to maintain the highest quality
possible of spatial data to be used for the purposes
of managing wildlife and providing opportunities for
sportspersons in the field. One of the most noticeable
products of this group are the hunt area boundary
maps that are maintained on an annual basis.
GIS works on projects that include such areas of
Samuel Jackson, a help desk employee with the State of Wyoming, prepares for a Wyoming Game and Fish
Commission meeting in Riverton. Four help desk employees work at the Game and Fish office. (WGFD photo)
Information technology
The adaptation of technology is a key to the
success of Game and Fish, and the information and
technology branch makes this possible. The mission
is to provide technological resources to employees
and provide access to constituents. To meet this
mission, the branch is divided into three sections:
operations, geographic information systems and
application development. Though these units have
distinct functions to play, the unit works best when
the sections work in partnership to deliver solutions.
Operations is primarily responsible for hardware
and network delivery and support. Operating under
a single supervisor, there are two primary groups
within the operations section: help desk and network
administration. The help desk is the front-line
workers that most department employees encounter
on a regular basis and consists of four employees.
Help desk responds to support calls dealing with a
42 | July 2021
concern as invasive plant species, migration corridors
and sage grouse leks. With the ability to capture
pertinent data and associate it properly with the
geographical locations, wildlife biologists can help tell
the story of a species' patterns and habitats that will
inform better decision making. Practical applications
include targeted sites for wildlife road crossings and
protection of sage grouse leks.
The application development section is currently
the largest of the sections in the IT branch. It consists
of a supervisor, two database administrators, a
business analyst and six programmers. The role of the
section is to provide custom software development
to meet the needs of Game and Fish and provide
data to the public. Currently, the section supports
more than 85 internal and external applications and
maintains more than 40 databases.
Generally speaking, application development
is about creating efficiencies and structure to dayto-day
operations. Perhaps the largest and most
complex of these is the suite of applications known
as the electronic licensing systems. This encompasses
the software used by license selling agents, online
purchasing and draw applications, as well as
applications for backend accounting. Many of these
systems are familiar to our public as the way they
apply for or purchase licenses.

July 2021

Table of Contents for the Digital Edition of July 2021

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