ABA - Destinations Magazine - September/October 2019 - 14

FAST LANE | OPERATOR PROFILE | Behind the scenes of the most successful operators

"We strive to preserve my parents' vision
of providing safe, reliable transportation
with quality service and reasonable
rates," says Dianne Grote of the fourthgeneration company her parents started
more than 50 years ago.

Totally Family
Rill's Bus Service talks safety, customer loyalty, and road trips with the kids

14

DESTINATIONS

/SEPTEMBER-OCTOBER 2019

Rill's transported students in the
Carroll County Public Schools to
and from school, on field trips, and to
athletic events.
By 1984, the business expanded by
adding one used motorcoach for charter
trips and company tours. Five deluxe
MCI motorcoaches later, Rill's retail and
charter tours take groups all over the
U.S. and Canada. Fully escorted retail
tours to casinos, theaters, museums,
dining, shopping, and festivals are their
specialty, and on each trip-whether
traveling across the state or across the
country-customers are made to feel
like family. "I have seen many new
friendships develop over the years," says
Grote. "Customers come onboard as total
strangers and end up with new friends.
They see the value in group bus tours and
are the key to our success."
This family atmosphere is at the core
of Rill's business, and you'd be hardpressed not to find at least one member
of four generations of Rills in the office
or on a bus. First, there's Paul and Anna,

PROSPECTUS
Operator
Rill's Bus Service
U.S. Location
Westminster, Md.
Services
Motorcoach charter and tours,
school bus
Website
www.rillsbusservice.com
Phone
(410) 876-7530

owners and decision-makers; next are
Dianne and her sister Doreen, both
of whom run operations (Dianne also
drives buses). Dianne's three daughters-
Lauren, Rochelle, and Selina-keep
the business running smoothly, from
driving buses to customer relations, tour
planning, advertising, and more. And
finally, eight great-grandchildren ages 1
to 22 have grown up in the company, and
the older ones can already be spotted

RILL'S BUS SERVICE.

W

hen your parents own a
bus company, you get to
ride on their buses. And
what a ride it's been for
the Rill family of Westminster, Md.
Little did Paul and Anna Rill know
when they bought their first school
bus in 1968 that their business would
grow to the size it is today. Now, more
than 50 years later, the founders and
owners of Rill's Bus Service operate a
fleet of more than 40 school buses and
five motorcoaches-with their children,
grandchildren, and great-grandchildren
by their side.
"My parents began their business with
one school bus to subsidize their farm
income," says Dianne Grote, the oldest of
the Rills' two daughters and operations
manager for the company. "My dad purchased the first bus, drove it the first year,
and then my mother said, 'If he can do it,
I can do it,' and along came the second
school bus."
The number of school buses
continued to grow over the years as


http://www.rillsbusservice.com

ABA - Destinations Magazine - September/October 2019

Table of Contents for the Digital Edition of ABA - Destinations Magazine - September/October 2019

Hudson Yards Is Open!
Welcome to the New Old Town
35-Foot Motorcoaches Are a Huge Hit
Crisis Averted
Totally Family
FMCSA Exclusive
History Comes Alive in Omaha
2019 Scholarship Recipients
2019 Best of the Best
The Canadian Rockies’ Lesser-Known Parks
Tour Stop: Meet the Makers of Baltimore
City Guide//
Gaming
ABA - Destinations Magazine - September/October 2019 - Cover1
ABA - Destinations Magazine - September/October 2019 - Cover2
ABA - Destinations Magazine - September/October 2019 - 1
ABA - Destinations Magazine - September/October 2019 - 2
ABA - Destinations Magazine - September/October 2019 - 3
ABA - Destinations Magazine - September/October 2019 - 4
ABA - Destinations Magazine - September/October 2019 - 5
ABA - Destinations Magazine - September/October 2019 - 6
ABA - Destinations Magazine - September/October 2019 - 7
ABA - Destinations Magazine - September/October 2019 - 8
ABA - Destinations Magazine - September/October 2019 - Hudson Yards Is Open!
ABA - Destinations Magazine - September/October 2019 - Welcome to the New Old Town
ABA - Destinations Magazine - September/October 2019 - 11
ABA - Destinations Magazine - September/October 2019 - 35-Foot Motorcoaches Are a Huge Hit
ABA - Destinations Magazine - September/October 2019 - Crisis Averted
ABA - Destinations Magazine - September/October 2019 - Totally Family
ABA - Destinations Magazine - September/October 2019 - 15
ABA - Destinations Magazine - September/October 2019 - FMCSA Exclusive
ABA - Destinations Magazine - September/October 2019 - History Comes Alive in Omaha
ABA - Destinations Magazine - September/October 2019 - 2019 Scholarship Recipients
ABA - Destinations Magazine - September/October 2019 - 19
ABA - Destinations Magazine - September/October 2019 - 2019 Best of the Best
ABA - Destinations Magazine - September/October 2019 - 21
ABA - Destinations Magazine - September/October 2019 - 22
ABA - Destinations Magazine - September/October 2019 - 23
ABA - Destinations Magazine - September/October 2019 - 24
ABA - Destinations Magazine - September/October 2019 - 25
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ABA - Destinations Magazine - September/October 2019 - 31
ABA - Destinations Magazine - September/October 2019 - 32
ABA - Destinations Magazine - September/October 2019 - 33
ABA - Destinations Magazine - September/October 2019 - The Canadian Rockies’ Lesser-Known Parks
ABA - Destinations Magazine - September/October 2019 - 35
ABA - Destinations Magazine - September/October 2019 - 36
ABA - Destinations Magazine - September/October 2019 - 37
ABA - Destinations Magazine - September/October 2019 - 38
ABA - Destinations Magazine - September/October 2019 - 39
ABA - Destinations Magazine - September/October 2019 - Tour Stop: Meet the Makers of Baltimore
ABA - Destinations Magazine - September/October 2019 - 41
ABA - Destinations Magazine - September/October 2019 - 42
ABA - Destinations Magazine - September/October 2019 - 43
ABA - Destinations Magazine - September/October 2019 - City Guide//
ABA - Destinations Magazine - September/October 2019 - 45
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ABA - Destinations Magazine - September/October 2019 - 69
ABA - Destinations Magazine - September/October 2019 - 70
ABA - Destinations Magazine - September/October 2019 - Gaming
ABA - Destinations Magazine - September/October 2019 - 72
ABA - Destinations Magazine - September/October 2019 - 73
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ABA - Destinations Magazine - September/October 2019 - Cover3
ABA - Destinations Magazine - September/October 2019 - Cover4
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