ABA - Destinations Magazine - September/October 2019 - 15

answering phones and preparing for
future roles in the family business.
"Our entire family-including
spouses-has been privileged to travel
across the U.S. and Canada on our buses,"
says Grote, who has been driving school
buses for 39 years. "Our customers
have known our children since they
were young and riding our school buses
to school or on a motorcoach tour, so
when they see Lauren escorting a tour,
for instance, they will say to her, 'I
remember when you were only five years
old and you were on this tour!'
For Lauren, Dianne, and the rest of the
Rill family, getting to know customers
and keeping them satisfied is a top
priority-and a very rewarding one. "We

tell our customers that we are making
memories with them," Grote says.
Safety is another priority for Rill's, followed closely by recruiting, training, and
retaining bus drivers. "Our school bus
drivers are the first contact in the morning with students on the buses and the
last representative of the school system
in the afternoon, so having our drivers
be positive role models is important for
both the school and for our business,"
says Grote.
Finding efficient and qualified
candidates to be both school bus and
motorcoach drivers is a challenge, but
Rill's is meeting that challenge head-on.
One way the company attracts qualified school bus drivers is by advertising

to parents that they can get paid to drive
their child to school on a school bus,
since Carroll County Schools permit
parents to take their school-age child on
the school bus with them as long as they
are providing service to that particular
school. Safety awards and recognitions,
trips for drivers and their spouses,
and office celebrations all contribute
to driver retention, as does the family
atmosphere that the company takes
so seriously.
"We are proud of the transportation
business our parents have created," Grote
says on behalf of her family. "As we move
forward with each new generation, we are
honored to continue their legacy."
-Pamela Brossman

SEPTEMBER-OCTOBER 2019

\ DESTINATIONS 15


http://cajuntravel.com

ABA - Destinations Magazine - September/October 2019

Table of Contents for the Digital Edition of ABA - Destinations Magazine - September/October 2019

Hudson Yards Is Open!
Welcome to the New Old Town
35-Foot Motorcoaches Are a Huge Hit
Crisis Averted
Totally Family
FMCSA Exclusive
History Comes Alive in Omaha
2019 Scholarship Recipients
2019 Best of the Best
The Canadian Rockies’ Lesser-Known Parks
Tour Stop: Meet the Makers of Baltimore
City Guide//
Gaming
ABA - Destinations Magazine - September/October 2019 - Cover1
ABA - Destinations Magazine - September/October 2019 - Cover2
ABA - Destinations Magazine - September/October 2019 - 1
ABA - Destinations Magazine - September/October 2019 - 2
ABA - Destinations Magazine - September/October 2019 - 3
ABA - Destinations Magazine - September/October 2019 - 4
ABA - Destinations Magazine - September/October 2019 - 5
ABA - Destinations Magazine - September/October 2019 - 6
ABA - Destinations Magazine - September/October 2019 - 7
ABA - Destinations Magazine - September/October 2019 - 8
ABA - Destinations Magazine - September/October 2019 - Hudson Yards Is Open!
ABA - Destinations Magazine - September/October 2019 - Welcome to the New Old Town
ABA - Destinations Magazine - September/October 2019 - 11
ABA - Destinations Magazine - September/October 2019 - 35-Foot Motorcoaches Are a Huge Hit
ABA - Destinations Magazine - September/October 2019 - Crisis Averted
ABA - Destinations Magazine - September/October 2019 - Totally Family
ABA - Destinations Magazine - September/October 2019 - 15
ABA - Destinations Magazine - September/October 2019 - FMCSA Exclusive
ABA - Destinations Magazine - September/October 2019 - History Comes Alive in Omaha
ABA - Destinations Magazine - September/October 2019 - 2019 Scholarship Recipients
ABA - Destinations Magazine - September/October 2019 - 19
ABA - Destinations Magazine - September/October 2019 - 2019 Best of the Best
ABA - Destinations Magazine - September/October 2019 - 21
ABA - Destinations Magazine - September/October 2019 - 22
ABA - Destinations Magazine - September/October 2019 - 23
ABA - Destinations Magazine - September/October 2019 - 24
ABA - Destinations Magazine - September/October 2019 - 25
ABA - Destinations Magazine - September/October 2019 - 26
ABA - Destinations Magazine - September/October 2019 - 27
ABA - Destinations Magazine - September/October 2019 - 28
ABA - Destinations Magazine - September/October 2019 - 29
ABA - Destinations Magazine - September/October 2019 - 30
ABA - Destinations Magazine - September/October 2019 - 31
ABA - Destinations Magazine - September/October 2019 - 32
ABA - Destinations Magazine - September/October 2019 - 33
ABA - Destinations Magazine - September/October 2019 - The Canadian Rockies’ Lesser-Known Parks
ABA - Destinations Magazine - September/October 2019 - 35
ABA - Destinations Magazine - September/October 2019 - 36
ABA - Destinations Magazine - September/October 2019 - 37
ABA - Destinations Magazine - September/October 2019 - 38
ABA - Destinations Magazine - September/October 2019 - 39
ABA - Destinations Magazine - September/October 2019 - Tour Stop: Meet the Makers of Baltimore
ABA - Destinations Magazine - September/October 2019 - 41
ABA - Destinations Magazine - September/October 2019 - 42
ABA - Destinations Magazine - September/October 2019 - 43
ABA - Destinations Magazine - September/October 2019 - City Guide//
ABA - Destinations Magazine - September/October 2019 - 45
ABA - Destinations Magazine - September/October 2019 - 46
ABA - Destinations Magazine - September/October 2019 - 47
ABA - Destinations Magazine - September/October 2019 - 48
ABA - Destinations Magazine - September/October 2019 - 49
ABA - Destinations Magazine - September/October 2019 - 50
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ABA - Destinations Magazine - September/October 2019 - 57
ABA - Destinations Magazine - September/October 2019 - 58
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ABA - Destinations Magazine - September/October 2019 - 60
ABA - Destinations Magazine - September/October 2019 - 61
ABA - Destinations Magazine - September/October 2019 - 62
ABA - Destinations Magazine - September/October 2019 - 63
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ABA - Destinations Magazine - September/October 2019 - 66
ABA - Destinations Magazine - September/October 2019 - 67
ABA - Destinations Magazine - September/October 2019 - 68
ABA - Destinations Magazine - September/October 2019 - 69
ABA - Destinations Magazine - September/October 2019 - 70
ABA - Destinations Magazine - September/October 2019 - Gaming
ABA - Destinations Magazine - September/October 2019 - 72
ABA - Destinations Magazine - September/October 2019 - 73
ABA - Destinations Magazine - September/October 2019 - 74
ABA - Destinations Magazine - September/October 2019 - 75
ABA - Destinations Magazine - September/October 2019 - 76
ABA - Destinations Magazine - September/October 2019 - 77
ABA - Destinations Magazine - September/October 2019 - 78
ABA - Destinations Magazine - September/October 2019 - 79
ABA - Destinations Magazine - September/October 2019 - 80
ABA - Destinations Magazine - September/October 2019 - Cover3
ABA - Destinations Magazine - September/October 2019 - Cover4
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