The Magazine of the American Moving & Storage Association
July-August 2015
EXCEEDING
EXPECTATIONS
Top-Rated Movers Share Customer Service Tips
www.promover.org
-10-
INDUSTRY NEWS
CONSUMER COMPLAINTS FALL
-41-
CATASTROPHIC CLAIMS
PLANNING FOR THE WORST
-48-
WASHINGTON WATCH
FEDERAL GAS TAX
-54-
ON THE HILL
STANDING OUT
http://www.promover.org
Table of Contents for the Digital Edition of Direction July/August 2015