Passenger Transport November 2019 Vol 77 No 21 - 6

A P TA

P R O F I L E

MEMBER
ANGELICA JONES
Interim Director
Detroit Department of Transportation

Please describe your organization's size and scope.

The Detroit Department of Transportation (DDOT) is a public transit agency
that's a part of the city of Detroit's government structure and which also provides service to neighboring towns including Dearborn, Hamtramck, Highland
Park, Harper Woods, Livonia, Redford Township, River Rouge and Southfield.
DDOT has 48 fixed bus routes, 11 24-hour routes and six express routes,
with an average daily ridership of 85,000 riders. The agency operates 232
buses during peak service. We have more than 900 employees.

UPCOMING APTA
CONFERENCES &
FutureView
CONFERENCES
WEBINARS
The Mid-Year
Safety Seminar

DECEMBER 3-5, 2019
SEATTLE, WA

High-Speed Rail
Policy Forum
DECEMBER 4, 2019
WASHINGTON, DC

Transit Initiatives
and Communities
Workshop

What attracted you to the public transportation industry-
what did you do before?
I embarked on my career in public transit in 2006 while working for the city of
Detroit as a supervisor in the grants department, before transferring to DDOT.
At DDOT, I began by supervising the accounts payable division and quickly
advanced to the role of accounting manager. As an accountant, I strive to attain
policy and regulations excellence and am passionate about achieving FTA
requirements.
The attraction to transit was instant. I enjoy serving the community, and the
public transit industry is a change agent that really makes a difference.

Please describe your role. What do you like most about
your job?

As interim director, I oversee daily operations. I enjoy the daily accomplishment
of providing service to our customers and the setting of policy to ensure we are
practicing industry standards-providing clean, safe and efficient public transportation within the community.

WEBINARS

An offering of APTAU

Please describe the length and scope of your involvement
with APTA.

Data Activism:
Leveraging
Advocates
To Improve
Public Transit

I have attended APTA's Transit CEOs Seminar, the 2017 EXPO in Atlanta, the
TRANSform Conference in New York City, and I have participated on a panel
for the Legal Affairs Committee in Palm Springs.
As DDOT continues to enhance public transportation in Detroit and neighboring cities, I look forward to participating in more APTA events and networking
with industry colleagues.

What have you found to be the most valuable APTA
benefit or resource?

NOVEMBER 13, 2019

DDOT partnered with APTA on a peer review, which was completed in April
2019. APTA's diligent assistance defined a consensus summation of observations within our operations division. This experience helped us make improvements to our service-to restructure the operations division; to hire staff with
the skills and capabilities to improve overall service to our customers; to reduce
bus pull-ins by 30 percent-which satisfied our concerns and the ability to take
action.

DECEMBER 15-17, 2019
TAMPA, FL

What do you see as the biggest challenges and opportunities facing public transportation over the next few
years? What are you and your organization doing to
address them?

The biggest challenges and opportunities we face are the continuing changes
to mobility options. The city of Detroit has implemented a mobility division to
ensure inclusion on policy changes within Detroit and the southeastern Michigan region. The partnership with other public transit agencies helps provide
seamless communication and strategic planning to leverage transit options for
all customers.

Please share some of your APTA committee experiences.

I am a member of the Bus & Paratransit CEOs Committee, Mid-Size Operations
Committee and Public Transportation CEOs Coordinating Council. This involvement has provided me an opportunity to foster relationships with public transit
professionals, with whom I enjoy sharing and learning about important industry
topics.

What is unique about your organization? What would
readers be surprised to learn?

LEARN MORE AT

WWW.APTA.COM

Upcoming2019_Update_v2_Italic_revised 100719.indd 1

6 |

PASSENGER TRANSPORT

DDOT is transformative-with Detroit facing bankruptcy in 2013, our employees
continued to operate public transit with limited resources. Now, with the revitalization of the city, there is a reinvigorated demand for public transit.
Our team has accomplished the following since January 2018: a new logo,
the release of the ConnectTen routes (that include 24/7 service, peak-hour
frequency of 15 minutes and Wi-Fi) and the introduction of Dart, a unified fare
structure that eliminates transfer fees among Detroit area DDOT and SMART
fixed-route buses and QLINE streetcar services.

10/9/19 11:37 AM


http://WWW.APTA.COM

Passenger Transport November 2019 Vol 77 No 21

Table of Contents for the Digital Edition of Passenger Transport November 2019 Vol 77 No 21

Passenger Transport November 2019 Vol 77 No 21 - 1
Passenger Transport November 2019 Vol 77 No 21 - 2
Passenger Transport November 2019 Vol 77 No 21 - 3
Passenger Transport November 2019 Vol 77 No 21 - 4
Passenger Transport November 2019 Vol 77 No 21 - 5
Passenger Transport November 2019 Vol 77 No 21 - 6
Passenger Transport November 2019 Vol 77 No 21 - 7
Passenger Transport November 2019 Vol 77 No 21 - 8
Passenger Transport November 2019 Vol 77 No 21 - 9
Passenger Transport November 2019 Vol 77 No 21 - 10
Passenger Transport November 2019 Vol 77 No 21 - 11
Passenger Transport November 2019 Vol 77 No 21 - 12
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