Passenger Transport November 2019 Vol 77 No 21 - 8

After a Year, Palm Tran Sees Results
From RPM Project
A YEAR HAS PASSED SINCE Palm
Tran launched its Route Performance
Maximization (RPM) project, its first
bus system overhaul in more than two
decades-and the agency in West Palm
Beach, FL, is pointing to an optimistic
outcome.
"More than three years of combined
effort went into implementing the RPM
project in the most effective way possible. We were all hoping the results
of the project would be positive. I am
thrilled to say they have been," said
Palm Tran Executive Director Clinton B.
Forbes.
The agency designed the RPM project to improve on-time performance
and route efficiency through streamlining routes, increasing frequency
and adding service on evenings and
weekends.
Prior to launching the project, Palm
Tran's service was hindered by inefficient service and limited service hours.
Passengers who worked evenings and
weekends were often required to find
alternative transportation home. The
RPM project revved up Palm Tran's
system and increased access to opportunity by expanding access to jobs,
medical appointments and recreational
activities.
Palm Tran faced the challenge of
implementing improvements to its

Fare Payment
Solutions

performance metrics began showing
improvement immediately: a 6 percent
increase in ridership in the first three
weeks of October 2018, compared with
the same period in 2017, and a 9 percent increase in on-time performance
during the same period.
Throughout the year, Palm Tran's
on-time performance metrics have continued to climb, reporting 80 percent for
FY 2019 compared with 73.5 percent
the previous year. Prior to launching
the RPM project, 20 of Palm Tran's
34 routes did not meet on-time performance standards; since the launch, this
number has declined by more than half.
Furthermore, ridership remains
steady when some others are seeing
declines, including a reported 0.7 percent increase from October 2018 to
January 2019 compared to the previous
year.
"As we close FY 2019 and reflect on
metrics, we are very satisfied the data
reveals that our efforts have resulted in
substantial change and improvement,"
said Manager of Performance Management Christian Londono.

CLOUD-BASED
SYSTEM INCLUDING:

Safety Improvements,
New Services

system within its existing budget. The
agency identified 62,600 hours of inefficient service, resulting in $5 million in
annual savings to reinvest in the system. With these additional funds, several hourly routes began running every
20-30 minutes. In addition, Palm Tran
equipped all its buses with free onboard
Wi-Fi and several were fitted with USB
charging stations.

On-Time Performance,
Ridership Increases
The agency kicked off the RPM project
with a ribbon-cutting ceremony Sept.
30, 2018, in West Palm Beach. On-time

Full Range of

* TVMS
* MOBILE TICKETING APP
* FARE VALIDATION

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8 |

PASSENGER TRANSPORT

In addition, the RPM project proved to
be an effective safety initiative because
it streamlined Palm Tran's routes, making it safer for buses to navigate without
having to make unsafe turns or snake
through neighborhoods. The numbers
following the RPM project launch show

a reduction in preventable vehicle collisions compared to previous years.
The project also ignited other
upgrades such as "Go Glades," the first
flex transportation service in the Glades
region, a rural area of Palm Beach
that includes the cities of Pahokee,
Belle Glade and South Bay. Go Glades
addressed constraints in travel mobility in the area by allowing riders direct
access to bus stops and the option
to deviate from a route to reach their
destination.
Palm Tran worked on the project
collaboratively with the Palm Beach
Board of County Commissioners and
every staff member from the Executive
Leadership Team to bus operators. The
agency's Palm Tran Statistics teams
met monthly to monitor the results and
review feedback.
As a result, Palm Tran has already
made updates and modifications to
build upon the success of the project. On Sept. 15, 2019, the system
improved 19 of its routes with extended
hours, increased frequency and route
extensions. According to Forbes, more
improvements can be expected in the
future; he added, "This is just the beginning when it comes to taking Palm
Tran's system to the next level."
Palm Tran will be providing the
county commissioners an updated RPM
and Go Glades project presentation in
the spring. For more information, visit
www.palmtran.org.

Passenger Transport regularly publishes case
studies that examine different topics of importance
to public transportation. These stories analyze
how an organization has implemented an innovative
practice, product, system or service, and details
lessons learned. If you have a subject to suggest or
actual case study to submit, please contact Senior
Managing Editor David A. Riddy at driddy@apta.com.


http://www.palmtran.org http://www.flowbird.group

Passenger Transport November 2019 Vol 77 No 21

Table of Contents for the Digital Edition of Passenger Transport November 2019 Vol 77 No 21

Passenger Transport November 2019 Vol 77 No 21 - 1
Passenger Transport November 2019 Vol 77 No 21 - 2
Passenger Transport November 2019 Vol 77 No 21 - 3
Passenger Transport November 2019 Vol 77 No 21 - 4
Passenger Transport November 2019 Vol 77 No 21 - 5
Passenger Transport November 2019 Vol 77 No 21 - 6
Passenger Transport November 2019 Vol 77 No 21 - 7
Passenger Transport November 2019 Vol 77 No 21 - 8
Passenger Transport November 2019 Vol 77 No 21 - 9
Passenger Transport November 2019 Vol 77 No 21 - 10
Passenger Transport November 2019 Vol 77 No 21 - 11
Passenger Transport November 2019 Vol 77 No 21 - 12
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