Developments - September 2016 - 11

NEWS and an operating business of Interval Leisure Group (Nasdaq: IILG), and Westgate Resorts, known for its many experiential-themed destination resorts, have announced a long-term extension of their master affiliation. The agreement covers more than 20 properties around the country, including some of the largest timeshare resorts in the world, as well as future development. The Westgate portfolio of resorts encompasses properties in some of the most popular vacation destinations across the United States, including Orlando, Florida; Gatlinburg, Tennessee; Williamsburg, Virginia; and Park City, Utah, among others. In the past several years, Westgate has expanded its presence with the addition of the Cocoa Beach Pier, construction of a multi-million dollar Orlando-area water park, and the acquisition of three properties. One of the newest is Westgate Las Vegas Resort & Casino, the former Las Vegas Hilton, which will include 300 new timeshare villas. The property features the world's largest sports betting menu or SuperBook®, a range of culinary choices in its eight restaurants, entertainment in the International Theatre, and a fully renovated pool deck. While diverse in location, each Westgate resort has luxurious villa accommodations, an extensive family-oriented activities program, and a selection of guest services. The resorts also have a variety of worldclass amenities, such as award-winning restaurants, full-service spas, and even water parks. New purchasers at Westgate Resorts will be enrolled as individual members of Interval International and will also become Interval Gold® members, entitling them to a number of flexible exchange opportunities and upgraded benefits and services. These include Interval Options®, the ability to exchange their resort week toward a cruise, tour, golf, or spa vacation; ShortStay Exchange®; Hertz Gold Plus Rewards® membership, with which they may earn bonus points for up to two free weekend rental days; discounts on Getaway vacation rentals; special offers at hotels, restaurants, and retail outlets worldwide; and VIP ConciergeSM for personal assistance, 24/7. Holiday Inn Club Vacations News Holiday Inn Club Vacations® Brand to Double Resort Properties, Add Seven Sales Centers in Four New States The Holiday Inn Club Vacations® brand, developed and exclusively operated by Orange Lake Holdings through a first-of-its-kind marketing alliance with InterContinental Hotels Group (IHG), is experiencing a historic growth period- doubling its resort properties and sales centers as it continues to rebrand Silverleaf Resorts as Holiday Inn Club Vacations resort properties. Acquired on May 20, 2015, the 13 additional properties increase the Holiday Inn Club Vacations resort network to 26 properties now located across 12 states with more than 7,400 vacation villas. Eight of these resorts have been branded in the last six months, with five properties scheduled to join the vacation ownership network by the end of 2016. Six new sales centers in four states have also been added to the brand's sales network and by the end of the year another sales center will be bring the total number to 14 in nine states. Three Silverleaf Resort properties were branded prior to the end of 2015 including: Holiday Inn Club Vacations Fox River Resort, Holiday Inn Club Vacations Oak n' Spruce Resort, and Holiday Inn Club Vacations Apple Mountain. Five additional resorts have joined the resort family since April 14 of this year: Holiday Inn Club Vacations Piney Shores, Holiday Inn Club Vacations Holiday Hills Resort, Holiday Inn Club Vacations Orlando Breeze, Holiday Inn Club Vacations Hill Country Resort, and Holiday Inn Club Vacations Villages Resort. Five more properties will join the brand by December 2016 including: Galveston Seaside Resort, located in Galveston, Texas; Lake o' the Woods Resort in Flint, Texas; Timber Creek Resort in De Soto, Missouri; Holly Lake Resort in Holly Lake Ranch, Texas; and Ozark Mountain Resort in Kimberling City, Missouri. Holiday Inn Club Vacations Opens Luxury Tier Signature Collection Villas at Myrtle Beach Resort Holiday Inn Club Vacations unveils new Signature Collection villas at South Beach Resort in Myrtle Beach, South Carolina. Orange Lake Resorts, home to the Holiday Inn Club Vacations® brand, recently unveiled 27 Signature Collection villas as part of its expansion to its Holiday Inn Club Vacations South Beach Resort property in Myrtle Beach, South Carolina. Construction of a new building containing the Signature Collection villas was completed in May and ARDA "SAVE THE DATE"! ARDA Southeast * September 27-28, 2016 Myrtle Beach Marriott Resort Spa at Grande Dunes Myrtle Beach, SC ARDA West * October 18-19 Crowne Plaza Denver Denver, CO ARDA Fall Conference* November 9-11 Fairmont Hotel Washington, DC * Developments Distribution September 2016 Developments - 11

Table of Contents for the Digital Edition of Developments - September 2016

UP FRONT
FIRST WORD
AROUND THE INDUSTRY
TRUSTEE TALK
INTERNATIONAL BRIEF
RESEARCH
MEMBER MATTERS
SPECIAL HR SECTION: PART II
CUSTOMER CARE
CREATIVE RESALE STRATEGIES
FRONTLINE TACTICS
RENOVATIONS: “IF MONEY WERE NO ISSUE?”
WHERE DO THE DOLLARS GO?
HOAS AND THE NEW OVERTIME RULES
CAUTION ABOUT YOUR FINANCE OPTIONS
FOCUS ON: REPUTATION MANAGEMENT
FACES FROM THE FRONTLINES
MEMBERSHIP UPDATES
Developments - September 2016 - 1
Developments - September 2016 - Cover1
Developments - September 2016 - Cover2
Developments - September 2016 - 1
Developments - September 2016 - 2
Developments - September 2016 - 3
Developments - September 2016 - 4
Developments - September 2016 - 5
Developments - September 2016 - UP FRONT
Developments - September 2016 - 7
Developments - September 2016 - FIRST WORD
Developments - September 2016 - 9
Developments - September 2016 - AROUND THE INDUSTRY
Developments - September 2016 - 11
Developments - September 2016 - 12
Developments - September 2016 - 13
Developments - September 2016 - 14
Developments - September 2016 - 15
Developments - September 2016 - 16
Developments - September 2016 - 17
Developments - September 2016 - 18
Developments - September 2016 - 19
Developments - September 2016 - TRUSTEE TALK
Developments - September 2016 - 21
Developments - September 2016 - INTERNATIONAL BRIEF
Developments - September 2016 - 23
Developments - September 2016 - RESEARCH
Developments - September 2016 - 25
Developments - September 2016 - 26
Developments - September 2016 - 27
Developments - September 2016 - MEMBER MATTERS
Developments - September 2016 - 29
Developments - September 2016 - SPECIAL HR SECTION: PART II
Developments - September 2016 - 31
Developments - September 2016 - 32
Developments - September 2016 - 33
Developments - September 2016 - CUSTOMER CARE
Developments - September 2016 - 35
Developments - September 2016 - 36
Developments - September 2016 - 37
Developments - September 2016 - CREATIVE RESALE STRATEGIES
Developments - September 2016 - 39
Developments - September 2016 - 40
Developments - September 2016 - 41
Developments - September 2016 - FRONTLINE TACTICS
Developments - September 2016 - 43
Developments - September 2016 - 44
Developments - September 2016 - 45
Developments - September 2016 - 46
Developments - September 2016 - 47
Developments - September 2016 - RENOVATIONS: “IF MONEY WERE NO ISSUE?”
Developments - September 2016 - 49
Developments - September 2016 - 50
Developments - September 2016 - 51
Developments - September 2016 - WHERE DO THE DOLLARS GO?
Developments - September 2016 - 53
Developments - September 2016 - 54
Developments - September 2016 - 55
Developments - September 2016 - HOAS AND THE NEW OVERTIME RULES
Developments - September 2016 - 57
Developments - September 2016 - CAUTION ABOUT YOUR FINANCE OPTIONS
Developments - September 2016 - 59
Developments - September 2016 - FOCUS ON: REPUTATION MANAGEMENT
Developments - September 2016 - 61
Developments - September 2016 - FACES FROM THE FRONTLINES
Developments - September 2016 - 63
Developments - September 2016 - MEMBERSHIP UPDATES
Developments - September 2016 - 65
Developments - September 2016 - 66
Developments - September 2016 - 67
Developments - September 2016 - 68
Developments - September 2016 - 69
Developments - September 2016 - 70
Developments - September 2016 - 71
Developments - September 2016 - 72
Developments - September 2016 - Cover3
Developments - September 2016 - Cover4
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