Developments - September 2016 - 28

MEMBER MATTERS Setting the Stage BY JENNY OCHTERA DAVLIN S ARDAW RLD THE GLOBAL TIMESHARE EVENT March 26 - 30, 2017 | Hyatt Regency | New Orleans, Louisiana eptember is a favorite month for many because it signals transitions and ultimately transformation for the new year ahead. Summer activities wind down, kids are off to school, and business planning and strategies take over our professional worlds. This seasonal shift is in full swing at ARDA at our DC national office, where we are executing your 2017 membership renewals and preparing for a host of events and conventions-planning regional meetings (Myrtle Beach and Denver); Fall Conference; and then ultimately, ARDA World 2017 in New Orleans. Under the guidance and leadership of Catherine Lacey, ARDA vice president of meetings & conventions, there are a few key changes that will roll into the 2017 plan. Leveraging her 12+ years of experience with Convention and after careful deliberation over this last year, Catherine is working closely with the Meetings Committee, Smith Bucklin, and ARDA leadership to bring some awesome new ideas to life! To align with current sentiment, some of these changes that the core teams are implementing include: * More networking time, * A vibrant marketplace in the exhibit hall, and * Renewed focus on educational sessions and speakers-bringing outside business professionals, ideas, and solutions to grow and serve our industry. This annual meeting is truly the heart of our member community-so it comes as no great surprise that when the Membership Team asked for convention feedback and insights on key member calls in recent months, we found that you, also, were in favor of this change-up to maximize value and overall experience. Get ready for the all-new New Orleans, March 26-30! Behind the Curtain 28 - Developments arda.org The Expo Hall this year will transform into ARDA Marketplace, an interactive hub that will include traditional exhibitors and booths, business kiosks in an open area, private and semi-private meeting rooms, and one of our two VIP lounges at the center of the hub. This vibrant center will be highly connective and will host daily designated networking times for members (11:30am-2:30pm, Tuesday/Wednesday), which won't conflict with any other educational or general sessions. In addition, New Orleans will showcase the return of the Lion's Den-an interactive, innovative general session focused upon relevant business topics, where non-industry expertise present a fresh look at today's innovations and who's driving this change. And the overall programming will feature consolidated, coordinated educational sessions with fresh topics-the Meetings Committee met this past July and is hard at work to make these sessions more relevant than ever. Overall, New Orleans will be fantastic, and we've built it around your feedback and thoughtful recommendations! So enjoy September and all it brings to your lives personally and professionally. It is a privilege to serve you, and we appreciate your commitment to making ARDA a strong, vibrant, and enjoyable community for all. Jenny Ochtera Davlin is ARDA's vice president of business development/ member experience. She has 25-plus years of industry experience leading sales, marketing and business teams for start-ups, training organizations, luxury resorts, and brands like Ritz Carlton, Marriott, Wyndham Vacation Ownership, and others. Her e-mail is jdavlin@arda.org. http://www.arda.org

Table of Contents for the Digital Edition of Developments - September 2016

UP FRONT
FIRST WORD
AROUND THE INDUSTRY
TRUSTEE TALK
INTERNATIONAL BRIEF
RESEARCH
MEMBER MATTERS
SPECIAL HR SECTION: PART II
CUSTOMER CARE
CREATIVE RESALE STRATEGIES
FRONTLINE TACTICS
RENOVATIONS: “IF MONEY WERE NO ISSUE?”
WHERE DO THE DOLLARS GO?
HOAS AND THE NEW OVERTIME RULES
CAUTION ABOUT YOUR FINANCE OPTIONS
FOCUS ON: REPUTATION MANAGEMENT
FACES FROM THE FRONTLINES
MEMBERSHIP UPDATES
Developments - September 2016 - 1
Developments - September 2016 - Cover1
Developments - September 2016 - Cover2
Developments - September 2016 - 1
Developments - September 2016 - 2
Developments - September 2016 - 3
Developments - September 2016 - 4
Developments - September 2016 - 5
Developments - September 2016 - UP FRONT
Developments - September 2016 - 7
Developments - September 2016 - FIRST WORD
Developments - September 2016 - 9
Developments - September 2016 - AROUND THE INDUSTRY
Developments - September 2016 - 11
Developments - September 2016 - 12
Developments - September 2016 - 13
Developments - September 2016 - 14
Developments - September 2016 - 15
Developments - September 2016 - 16
Developments - September 2016 - 17
Developments - September 2016 - 18
Developments - September 2016 - 19
Developments - September 2016 - TRUSTEE TALK
Developments - September 2016 - 21
Developments - September 2016 - INTERNATIONAL BRIEF
Developments - September 2016 - 23
Developments - September 2016 - RESEARCH
Developments - September 2016 - 25
Developments - September 2016 - 26
Developments - September 2016 - 27
Developments - September 2016 - MEMBER MATTERS
Developments - September 2016 - 29
Developments - September 2016 - SPECIAL HR SECTION: PART II
Developments - September 2016 - 31
Developments - September 2016 - 32
Developments - September 2016 - 33
Developments - September 2016 - CUSTOMER CARE
Developments - September 2016 - 35
Developments - September 2016 - 36
Developments - September 2016 - 37
Developments - September 2016 - CREATIVE RESALE STRATEGIES
Developments - September 2016 - 39
Developments - September 2016 - 40
Developments - September 2016 - 41
Developments - September 2016 - FRONTLINE TACTICS
Developments - September 2016 - 43
Developments - September 2016 - 44
Developments - September 2016 - 45
Developments - September 2016 - 46
Developments - September 2016 - 47
Developments - September 2016 - RENOVATIONS: “IF MONEY WERE NO ISSUE?”
Developments - September 2016 - 49
Developments - September 2016 - 50
Developments - September 2016 - 51
Developments - September 2016 - WHERE DO THE DOLLARS GO?
Developments - September 2016 - 53
Developments - September 2016 - 54
Developments - September 2016 - 55
Developments - September 2016 - HOAS AND THE NEW OVERTIME RULES
Developments - September 2016 - 57
Developments - September 2016 - CAUTION ABOUT YOUR FINANCE OPTIONS
Developments - September 2016 - 59
Developments - September 2016 - FOCUS ON: REPUTATION MANAGEMENT
Developments - September 2016 - 61
Developments - September 2016 - FACES FROM THE FRONTLINES
Developments - September 2016 - 63
Developments - September 2016 - MEMBERSHIP UPDATES
Developments - September 2016 - 65
Developments - September 2016 - 66
Developments - September 2016 - 67
Developments - September 2016 - 68
Developments - September 2016 - 69
Developments - September 2016 - 70
Developments - September 2016 - 71
Developments - September 2016 - 72
Developments - September 2016 - Cover3
Developments - September 2016 - Cover4
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