Developments - September 2016 - 4

ARDA Board of Directors 2015-2017 Steve Weisz, RRP Chairman Marriott Vacations Worldwide Corporation Franz Hanning, RRP Past Chairman Wyndham Vacation Ownership, Inc. Mark Wang Chair-elect Hilton Grand Vacations 32 60 COLUMNS IN EACH ISSUE 22 6 24 28 30 34 60 INTERNATIONAL BRIEF More of the Same? What Brexit Means for U.K.'s Timeshare Industry RESEARCH Extensive Reach & Force: Economic Impact of the U.S. Timeshare Industry 8 10 MEMBER MATTERS Setting the Stage SPECIAL HR SECTION: PART II "Doing Good": Timeshare Companies & Corporate Social Responsibility CUSTOMER CARE Changing with Aging Owners: Looking to the Future FOCUS ON: REPUTATION MANAGEMENT Got Data? Telling Stories with Infographics 22 62 64 72 UP FRONT Going for Gold Robert J. Webb, Esq., RRP Treasurer Baker & Hostetler LLP Howard C. Nusbaum, RRP President ARDA William B. Ingersoll, Esq., RRP General Counsel/Secretary Holland & Knight LLP Directors: Stuart Allen, Vacations Internationale Jose Carlos Azcarraga, Fiesta Americana Vacation Club Doug Bech, Raintree Resorts Joseph Berry, RRP, River Run Company, Inc. FIRST WORD Who Wouldn't Want Some Time Off? David Brown, Grand Pacific Resorts John M. Burlingame, RRP, Hyatt Vacation Ownership, Inc. Paul Caldwell, Exploria Resorts Rebecca Foster, The Berkley Group AROUND THE INDUSTRY Member news, awards, service initiatives-plus, a calendar listing of upcoming general industry and ARDA events (pp. 11 & 14) Jon Fredricks, RRP, Welk Resorts Loren V. Gallagher, Vacation Resorts International David Gilbert, Interval International Ron Goldberg, Wellington Financial Gordon Gurnik, RRP, RCI William Guthrie, Foley & Lardner LLP Don Harrill, RRP, Holiday Inn Club Vacations Gregory Hybl, American Express Co. TRUSTEE TALK Mitchell A. Imanaka, Imanaka Asato Bill Young; president & CEO; SPM Resorts, Inc. Steven Krohn, The Resorts Companies, Inc. Lani Kane-Hanan, RRP, Marriott Vacations Worldwide Corp. Howard Lanznar, Diamond Resorts International Gail Mandel, Wyndham Exchange & Rentals FACES FROM THE FRONTLINES The latest from our State and Federal Government Affairs teams. MEMBERSHIP UPDATES ARDA Trustees, Chairman League's Members, and new corporate members. Chairman's League Spotlight: Michael Dudick, co-owner, Breckenridge Grand Vacations. Michael Marder Esq., Greenspoon Marder, P.A. Ken McKelvey, CPA (Emeritus), RRP, Defender Resorts, Inc. Jared M. Meyers, Legacy Vacation Club Robert A. Miller, RRP, Marriott Vacations Worldwide Corp. Michael C. Millisor, RRP, Breckenridge Grand Vacations Michael Muldoon, Starpoint Resort Group, Inc. Craig M. Nash, Interval Leisure Group Lori Overholt, Vacation Sales Associates, LLC Herbert "Butch" Patrick Jr., Zealandia Holding Company Gregory G. Penrod, Sedona Pines Steve Peterson, Ballard & Spahr, LLP Kyle Phillips, Whirlpool Corporation Dave Pontius, RRP, Bluegreen Corporation Ken Potrock, Disney Vacation Club Kemil Rizk, Royal Resorts LAST WORD A Multi-Prong Approach Marcia Rowley, ICE Enterprise Lisa Siegert-Free, Christie Lodge Owners Assoc. Todd Spector, The ASNY Company, LLC Robert Spottswood, Spottswood Companies Developments is the magazine of the American Resort Development Association, published 10 times annually for its members. Copyright 2016, American Resort Development Association. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopy, recording, or otherwise) without the prior written permission of the publisher, except in the case of brief quotations for critical articles or reviews. Address Changes. Developments is distributed to current paid ARDA members. It is sent to primary and secondary contacts of corporate member companies (as denoted on membership applications and renewals), as well as to individual members of ARDA. Please direct inquiries and address changes to ARDA's central operations department at operations@arda.org. Policy. The views expressed in Developments are those of the authors and may not reflect the official policy of the American Resort Development Association. No endorsement of those views should be inferred unless specifically identified as the official policy of ARDA. Acceptance of advertising in Developments does not constitute an endorsement of products or services; ARDA cannot assume responsibility for claims made by advertising companies. 4 - Developments arda.org Steve Williams, Starwood Vacation Ownership, Inc. Bill Young, SPM Resorts, Inc. http://www.arda.org

Table of Contents for the Digital Edition of Developments - September 2016

UP FRONT
FIRST WORD
AROUND THE INDUSTRY
TRUSTEE TALK
INTERNATIONAL BRIEF
RESEARCH
MEMBER MATTERS
SPECIAL HR SECTION: PART II
CUSTOMER CARE
CREATIVE RESALE STRATEGIES
FRONTLINE TACTICS
RENOVATIONS: “IF MONEY WERE NO ISSUE?”
WHERE DO THE DOLLARS GO?
HOAS AND THE NEW OVERTIME RULES
CAUTION ABOUT YOUR FINANCE OPTIONS
FOCUS ON: REPUTATION MANAGEMENT
FACES FROM THE FRONTLINES
MEMBERSHIP UPDATES
Developments - September 2016 - 1
Developments - September 2016 - Cover1
Developments - September 2016 - Cover2
Developments - September 2016 - 1
Developments - September 2016 - 2
Developments - September 2016 - 3
Developments - September 2016 - 4
Developments - September 2016 - 5
Developments - September 2016 - UP FRONT
Developments - September 2016 - 7
Developments - September 2016 - FIRST WORD
Developments - September 2016 - 9
Developments - September 2016 - AROUND THE INDUSTRY
Developments - September 2016 - 11
Developments - September 2016 - 12
Developments - September 2016 - 13
Developments - September 2016 - 14
Developments - September 2016 - 15
Developments - September 2016 - 16
Developments - September 2016 - 17
Developments - September 2016 - 18
Developments - September 2016 - 19
Developments - September 2016 - TRUSTEE TALK
Developments - September 2016 - 21
Developments - September 2016 - INTERNATIONAL BRIEF
Developments - September 2016 - 23
Developments - September 2016 - RESEARCH
Developments - September 2016 - 25
Developments - September 2016 - 26
Developments - September 2016 - 27
Developments - September 2016 - MEMBER MATTERS
Developments - September 2016 - 29
Developments - September 2016 - SPECIAL HR SECTION: PART II
Developments - September 2016 - 31
Developments - September 2016 - 32
Developments - September 2016 - 33
Developments - September 2016 - CUSTOMER CARE
Developments - September 2016 - 35
Developments - September 2016 - 36
Developments - September 2016 - 37
Developments - September 2016 - CREATIVE RESALE STRATEGIES
Developments - September 2016 - 39
Developments - September 2016 - 40
Developments - September 2016 - 41
Developments - September 2016 - FRONTLINE TACTICS
Developments - September 2016 - 43
Developments - September 2016 - 44
Developments - September 2016 - 45
Developments - September 2016 - 46
Developments - September 2016 - 47
Developments - September 2016 - RENOVATIONS: “IF MONEY WERE NO ISSUE?”
Developments - September 2016 - 49
Developments - September 2016 - 50
Developments - September 2016 - 51
Developments - September 2016 - WHERE DO THE DOLLARS GO?
Developments - September 2016 - 53
Developments - September 2016 - 54
Developments - September 2016 - 55
Developments - September 2016 - HOAS AND THE NEW OVERTIME RULES
Developments - September 2016 - 57
Developments - September 2016 - CAUTION ABOUT YOUR FINANCE OPTIONS
Developments - September 2016 - 59
Developments - September 2016 - FOCUS ON: REPUTATION MANAGEMENT
Developments - September 2016 - 61
Developments - September 2016 - FACES FROM THE FRONTLINES
Developments - September 2016 - 63
Developments - September 2016 - MEMBERSHIP UPDATES
Developments - September 2016 - 65
Developments - September 2016 - 66
Developments - September 2016 - 67
Developments - September 2016 - 68
Developments - September 2016 - 69
Developments - September 2016 - 70
Developments - September 2016 - 71
Developments - September 2016 - 72
Developments - September 2016 - Cover3
Developments - September 2016 - Cover4
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