Developments - September 2016 - 64

O WELC E ERS ! + MEMBER UPDATES ARDA M MB NEW ME On behalf of ARDA, Developments would like to warmly welcome the following new member companies who joined between July 3 and August 2, 2016. For a complete directory of members who have joined over this past year, please see www.arda.org/members. TRUSTEE CORPORATE AMERICAN EXPRESS PROFESSIONAL TRAVEL CENTER Sheetal Doshi RESORT TRUST CONCIERGE CLUB CORPORATION TIMESHARE NATION VACATION CLUB LOANS TRUSTEE MEMBERS Listed in alphabetical order by company + ACCELERATED ASSETS, INC. + CONCORD + FOLEY & LARDNER LLP + AMERICAN EXPRESS + CONTINENTAL CENTRAL CREDIT, INC. + GENERATOR SYSTEMS LTD. Thomas S. Balames Sheetal Doshi Greg A. Hybl + ASPEN NATIONAL COLLECTIONS Arthur Waloch + BAKER HOSTETLER LLP John Melicharek Jr. Esq. Paul Schmidt Esq. Robert J. Webb Esq., RRP + BALLARD SPAHR LLP Nicole C. Evans Esq Christopher W. Payne Esq. Steven D. Peterson Esq. + BDO Kevin J. Riley CPA + THE BERKLEY GROUP The Executive Team + BLUEGREEN CORPORATION David Bidgood RRP David Pontius RRP Anthony M. Puleo + BRECKENRIDGE GRAND VACATIONS Michael C. Millisor RRP + BUYATIMESHARE.COM Wesley Kogelman + CAPITAL ONE Thomas Meyerer James M. Casey + CAPITALSOURCE Christopher Hague + CHRISTEL HOUSE Christel DeHaan + THE CHRISTIE LODGE OWNERS ASSOCIATION Lisa Siegert-Free RRP 64 - Developments arda.org Robert W. Bertrand Robert H. Black Jr. + DAILY MANAGEMENT, INC. Janice W. Feirstein RRP + DEFENDER RESORTS Ken McKelvey CPA, RRP + DIAMOND RESORTS INTERNATIONAL Frank T. Goeckel RRP + DISNEY VACATION CLUB Ken Potrock + DLA PIPER LLP (US) Peter A. Levy, Esq. + ECK, COLLINS & RICHARDSON Philip W. Richardson Esq. + EQUIANT FINANCIAL SERVICES Frank A. Morrisroe + EXCLUSIVE RESORTS, LLC Sarah Whitford + FIDELITY NATIONAL TIMESHARE Amy Bellman, Esq., RRP Grant E. Miller RRP + FIDELITY RESALES Bert Blicher RRP + FIESTA AMERICANA VACATION CLUB Jose Carlos Azcarraga + FIRST AMERICAN TITLE INSURANCE COMPANY Wayne J. Sobien + FNTC AMERICA LTD. John Raney Daniel Bachrach William Guthrie Steve Pentland + GLOBAL EXCHANGE DEVELOPMENT CORP. Richard D. Sargent RRP + GOLD KEY/PHR Bruce L. Thompson + GOODMANAGEMENT Dale F. Goodman CHA, RRP + GREAT EASTERN RESORT CORPORATION C. Dice Hammer + GREENBERG TRAURIG, LLP Richard F. Davis + GREENSPOON MARDER, P.A. Gerald Greenspoon Esq. Michael Marder Esq. + HILTON GRAND VACATIONS COMPANY, LLC Mark Wang + INTERVAL INTERNATIONAL David Gilbert + INTERVAL LEISURE GROUP Craig M. Nash + INTRAWEST RESORT CLUB GROUP Trevor Bruno + LEVITIN GROUP Shari D. Levitin + LIBERTY BANK Donald S. Peruta + MARRIOTT VACATIONS WORLDWIDE CORP. Stephen P. Weisz RRP Robert A. Miller RRP + MASTERCORP Gary Byrd + MCGUIRE WOODS CONSULTING Jerry W. Kilgore + NORDIS DIRECT Ronnie Selinger + HOLIDAY INN CLUB VACATIONS + NORTH HIGHLAND WORLDWIDE CONSULTING + HOLLAND & KNIGHT LLP + PATTON HOSPITALITY MANAGEMENT + HYATT RESIDENTIAL GROUP + PRESTON ARZA LLP + ICE + PWC Don L. Harrill RRP Spence L. Wilson Sr. Jeffrey B. Stern Esq. John M. Burlingame RRP John Rowley Marcia G. Rowley + IMANAKA ASATO Mitchell A. Imanaka Esq. + IMDIRECT MARKETING Shawnah Sheehy Bill Caswell WillIam Horton RRP Scott A. Preston Esq. Scott D. Berman + QUORUM FEDERAL CREDIT UNION Todd Fasanella Bruno Sementilli http://www.arda.org/members http://www.BUYATIMESHARE.COM http://www.arda.org

Table of Contents for the Digital Edition of Developments - September 2016

UP FRONT
FIRST WORD
AROUND THE INDUSTRY
TRUSTEE TALK
INTERNATIONAL BRIEF
RESEARCH
MEMBER MATTERS
SPECIAL HR SECTION: PART II
CUSTOMER CARE
CREATIVE RESALE STRATEGIES
FRONTLINE TACTICS
RENOVATIONS: “IF MONEY WERE NO ISSUE?”
WHERE DO THE DOLLARS GO?
HOAS AND THE NEW OVERTIME RULES
CAUTION ABOUT YOUR FINANCE OPTIONS
FOCUS ON: REPUTATION MANAGEMENT
FACES FROM THE FRONTLINES
MEMBERSHIP UPDATES
Developments - September 2016 - 1
Developments - September 2016 - Cover1
Developments - September 2016 - Cover2
Developments - September 2016 - 1
Developments - September 2016 - 2
Developments - September 2016 - 3
Developments - September 2016 - 4
Developments - September 2016 - 5
Developments - September 2016 - UP FRONT
Developments - September 2016 - 7
Developments - September 2016 - FIRST WORD
Developments - September 2016 - 9
Developments - September 2016 - AROUND THE INDUSTRY
Developments - September 2016 - 11
Developments - September 2016 - 12
Developments - September 2016 - 13
Developments - September 2016 - 14
Developments - September 2016 - 15
Developments - September 2016 - 16
Developments - September 2016 - 17
Developments - September 2016 - 18
Developments - September 2016 - 19
Developments - September 2016 - TRUSTEE TALK
Developments - September 2016 - 21
Developments - September 2016 - INTERNATIONAL BRIEF
Developments - September 2016 - 23
Developments - September 2016 - RESEARCH
Developments - September 2016 - 25
Developments - September 2016 - 26
Developments - September 2016 - 27
Developments - September 2016 - MEMBER MATTERS
Developments - September 2016 - 29
Developments - September 2016 - SPECIAL HR SECTION: PART II
Developments - September 2016 - 31
Developments - September 2016 - 32
Developments - September 2016 - 33
Developments - September 2016 - CUSTOMER CARE
Developments - September 2016 - 35
Developments - September 2016 - 36
Developments - September 2016 - 37
Developments - September 2016 - CREATIVE RESALE STRATEGIES
Developments - September 2016 - 39
Developments - September 2016 - 40
Developments - September 2016 - 41
Developments - September 2016 - FRONTLINE TACTICS
Developments - September 2016 - 43
Developments - September 2016 - 44
Developments - September 2016 - 45
Developments - September 2016 - 46
Developments - September 2016 - 47
Developments - September 2016 - RENOVATIONS: “IF MONEY WERE NO ISSUE?”
Developments - September 2016 - 49
Developments - September 2016 - 50
Developments - September 2016 - 51
Developments - September 2016 - WHERE DO THE DOLLARS GO?
Developments - September 2016 - 53
Developments - September 2016 - 54
Developments - September 2016 - 55
Developments - September 2016 - HOAS AND THE NEW OVERTIME RULES
Developments - September 2016 - 57
Developments - September 2016 - CAUTION ABOUT YOUR FINANCE OPTIONS
Developments - September 2016 - 59
Developments - September 2016 - FOCUS ON: REPUTATION MANAGEMENT
Developments - September 2016 - 61
Developments - September 2016 - FACES FROM THE FRONTLINES
Developments - September 2016 - 63
Developments - September 2016 - MEMBERSHIP UPDATES
Developments - September 2016 - 65
Developments - September 2016 - 66
Developments - September 2016 - 67
Developments - September 2016 - 68
Developments - September 2016 - 69
Developments - September 2016 - 70
Developments - September 2016 - 71
Developments - September 2016 - 72
Developments - September 2016 - Cover3
Developments - September 2016 - Cover4
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