Developments - July 2017 - 47

ARP Recipients

Erica Baldwin, ARP
Erica Baldwin is the
reservations manager at The
Christie Lodge in Avon,
Colorado.
She began her career
in the industry at Copper Mountain,
Colorado in 2006. In September 2015,
she moved to her current position at The
Christie Lodge.
Patrick J. Dolan, ARP
A dynamic hospitality
industry professional
who enjoys delivering
innovative guest experiences and building highly
engaged teams, Patrick Dolan joined Welk's
corporate leadership in 2014. Tasked with
the branding and strategic development of
guest experience for the Welk Resorts portfolio, and drawing from a background in
international travel and hospitality careers,
he has reinvented the vacation experience
for Welk owners.
A 2017 ARDA LEAPS graduate and
two-time ARDA award nominee, Dolan's
team was the recipient of the Clarabridge
Customer Experience Innovation Award
in 2016 for Welk's INSPIRED FOR YOU
activities program. Prior to his current position, Dolan served as the director of resort
services for the Hilton San Diego Resort
and Spa, and as food & beverage director
for The Keating Hotel in San Diego's
Gaslamp district (in addition to a few other
hospitality positions in Peru, Australia, and
New Zealand).
Karen Nelson Hackett, ARP
Karen Nelson Hackett is
the GC8/GL7 Concierge
Director for Breckenridge
Grand Vacations. She
oversees both Grand Lodge
on Peak 7 and the future Grand Colorado
on Peak 8 concierge desks.
She began her career in the timeshare
industry in 2009, starting as a sales agent.
She moved on to the concierge desk as a

booker and then became the manager in
early 2010. She also serves on the Employee
Assistant Fund.
Bob Mattei, ARP
Bob Mattei is the inventory analyst for Patton
Hospitality Management,
a full service resort
management company
that manages 28 distinctive properties
in 11 U.S. states and the Caribbean. He
oversees all of the inventory for these
locations and occupies seats on many
HOA Boards. He began his career in
timeshare four years ago, as a customer
service representative for Resort Travel and
Xchange (RTX) located in Asheville, North
Carolina. After a year, Bob assumed his
current position with PHM, which is also
located in Asheville.
During the time, Bob has learned
numerous skills, taken on more responsibility, and created lasting relationships
for a solid career. He is a member of the
2016/2017 LEAPS class and has spent the
last year attending conferences.

Join the Club!
Demonstrate your commitment
to your organization and the
timeshare industry by earning
either the ARP or RRP designation.
To learn more contact Darla S.
Zanini RRP at dzanini@arda.
org or at aifeducates.org. Next
deadline to submit designation
applications is Friday, September
15, 2017.

Stephen D. Prial, ARP
A 33-year veteran of the
hotel, resort and vacation
timeshare industry,
Stephen Prial is currently
regional director of resort
operations for Bluegreen Vacations, a
timeshare development and management
company with resorts in the United States
and Caribbean. Prior to his current role
with Bluegreen, he led successful resort
operations in Branson, Missouri, and
Wisconsin Dells, Wisconsin.
He was a 2016 ARDA Finalist for Resort
Manager of the Year, recently featured
in Resort Trades' "Top Team Members"
spotlight, and won Bluegreen's Rock
Star Award for his success in furthering
learning and development at Christmas
Mountain Village in Wisconsin Dells.
He strives to develop future leaders
through his mentoring roles in Bluegreen
Vacations' Resort Emerging Leaders and
iAdvance programs.

July 2017 Developments

- 47


http://www.aifeducates.org

Table of Contents for the Digital Edition of Developments - July 2017

UP FRONT
FIRST WORD
AROUND THE INDUSTRY
TRUSTEE TALK
MEET THE CHAIR
SUSTAINABILITY
FACES FROM THE FRONTLINES
FOCUS ON: REPUTATION MANAGEMENT
CONVERSIONS: UNIQUE OPPORTUNITIES AND CHALLENGES
CONSTRUCTION FINANCE
CONSTRUCTION FINANCE
ASK THE EXPERTS
MEMBER MATTERS
EDUCATION
MEMBERSHIP UPDATES
LAST WORD
Developments - July 2017 - 1
Developments - July 2017 - Cover1
Developments - July 2017 - Cover2
Developments - July 2017 - 1
Developments - July 2017 - 2
Developments - July 2017 - 3
Developments - July 2017 - 4
Developments - July 2017 - 5
Developments - July 2017 - UP FRONT
Developments - July 2017 - 7
Developments - July 2017 - FIRST WORD
Developments - July 2017 - 9
Developments - July 2017 - AROUND THE INDUSTRY
Developments - July 2017 - 11
Developments - July 2017 - 12
Developments - July 2017 - 13
Developments - July 2017 - 14
Developments - July 2017 - 15
Developments - July 2017 - 16
Developments - July 2017 - 17
Developments - July 2017 - TRUSTEE TALK
Developments - July 2017 - 19
Developments - July 2017 - MEET THE CHAIR
Developments - July 2017 - 21
Developments - July 2017 - SUSTAINABILITY
Developments - July 2017 - 23
Developments - July 2017 - FACES FROM THE FRONTLINES
Developments - July 2017 - 25
Developments - July 2017 - FOCUS ON: REPUTATION MANAGEMENT
Developments - July 2017 - 27
Developments - July 2017 - 28
Developments - July 2017 - 29
Developments - July 2017 - CONVERSIONS: UNIQUE OPPORTUNITIES AND CHALLENGES
Developments - July 2017 - 31
Developments - July 2017 - 32
Developments - July 2017 - 33
Developments - July 2017 - CONSTRUCTION FINANCE
Developments - July 2017 - 35
Developments - July 2017 - CONSTRUCTION FINANCE
Developments - July 2017 - 37
Developments - July 2017 - 38
Developments - July 2017 - 39
Developments - July 2017 - ASK THE EXPERTS
Developments - July 2017 - 41
Developments - July 2017 - MEMBER MATTERS
Developments - July 2017 - 43
Developments - July 2017 - EDUCATION
Developments - July 2017 - 45
Developments - July 2017 - 46
Developments - July 2017 - 47
Developments - July 2017 - MEMBERSHIP UPDATES
Developments - July 2017 - 49
Developments - July 2017 - 50
Developments - July 2017 - 51
Developments - July 2017 - 52
Developments - July 2017 - 53
Developments - July 2017 - 54
Developments - July 2017 - 55
Developments - July 2017 - LAST WORD
Developments - July 2017 - Cover3
Developments - July 2017 - Cover4
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