Developments - February 2018 - 58

CHAIRMAN'S LEAGUE
SPOTLIGHT

STEPHANIE GLAZER
Manager, Business Development
PUBLIX SUPER MARKET OMNI-CHANNEL DEPARTMENT

Stephanie Glazer is the manager of business development for
Publix Super Market's omnichannel department. She has an MBA
from Stetson University and has spent a combined 15 years in the
sales and vacation ownership industry-working in a range of roles
from training to leadership. In her current role, Glazer oversees
the omnichannel business for Publix, working with businesses to
develop mutually beneficial relationships.
Publix is privately owned and operated by its more than
190,000 employees, with 2016 sales of $34 billion. Currently,
Publix has 1,167 stores in Florida, Georgia, Alabama, Tennessee,
South Carolina, North Carolina, and Virginia. The company has
been named one of Fortune's 100 Best Companies to Work For in
America for 20 consecutive years. In addition, Publix's dedication to superior quality and
customer service is recognized among the top in the grocery business.

Developments: Publix recently joined ARDA
and at the VIP level of membership. What
are you most looking forward to at your first
ARDA World experience in Vegas this May?
Publix is excited to be a member of ARDA.
We felt so welcomed at the ARDA Fall
Conference by everyone. We look forward
to meeting and engaging with even more
members at ARDA World.
Personally, to be part of Publix's first
ARDA World is very special. Growing up,
my family owned a timeshare and now-
having worked in the vacation ownership
industry for 10 years-I understand the
importance of ARDA for resort developers,
members, and owners.
Our goals align with ARDA's in that we
want to add value to the vacation ownership industry. Just like ARDA, we hope to
enhance the experience for all sides of the
industry from the developer, operator and
owner perspective. While we are new to the
vacation ownership industry, we are not
new to providing exceptional service.
Our founder, George Jenkins, built Publix
on a set of values. These values make Publix
special to our associates, customers, and
communities. He taught us to invest in

58 - Developments

others by making connections, building
relationships, and working together and
he strived to make shopping feel like a
pleasure, instead of just another chore
by offering innovative technology and
personalized customer service.
These same values hold true today. We
continue to pride ourselves on offering
premiere customer service and high-quality
products. As the grocery industry evolves,
the values of these lessons have kept us
exceeding our customer's expectations year
after year-decade after decade.
And now, our omnichannel approach
has made shopping at Publix even more
convenient. By pairing our exceptional
level of service with the latest technology,
we've been able to enhance our customers'
shopping experiences through Publix
Delivery powered by Instacart and Publix
Curbside. Not only is this a convenience
added for our customers, it also provides
an added value for members of the vacation
ownership industry.
It is not an industry secret; no one wants
to arrive at their vacation destination and
head straight to the grocery store. Now
with our omnichannel offerings of Publix

Delivery powered by Instacart and Publix
Curbside, we provide the convenience
of having our high-quality products,
conveniently delivered right to their door,
or picked up from their closest Publix at
select locations.
Convenience and saving money are key
selling points to owners, and a kitchen in
a timeshare is viewed as just that. Owners
enjoy knowing they can save money by
eating in, and now with Publix, they can
save time, too.
We are excited to be a part of enhancing
the owner experience. By utilizing our
services, owners and their guests enjoy
quality products from a name they trust,
without sacrificing their leisure time by
waiting in line.
So, to wrap up - I'm excited about
being able to share how Publix can help
take your owner and guest experiences to
the next level. And I can't wait to be asked
"Why is Publix Super Markets at ARDA
World?" because my answer holds the key
to the ultimate owner experience for your
organization.



Table of Contents for the Digital Edition of Developments - February 2018

UP FRONT
FIRST WORD
AROUND THE INDUSTRY
TRUSTEE TALK
CHARITY SPOTLIGHT
PARTNER SHOWCASE
OWNER BUZZ
YOUR ARDA WORLD PLANNER
BRIGHTEST CITY ON EARTH
MARKETPLACE MAP
WHERE NEXT?
VIETNAM: ON THE RISE
RE-THINKING TIMESHARE
FACES/FRONTLINES
FOCUS ON: REPUTATION MANAGEMENT
MEMBER MATTERS
MEMBERSHIP UPDATES
LAST WORD
Developments - February 2018 - 1
Developments - February 2018 - Cover1
Developments - February 2018 - Cover2
Developments - February 2018 - 1
Developments - February 2018 - 2
Developments - February 2018 - 3
Developments - February 2018 - 4
Developments - February 2018 - 5
Developments - February 2018 - UP FRONT
Developments - February 2018 - 7
Developments - February 2018 - FIRST WORD
Developments - February 2018 - 9
Developments - February 2018 - AROUND THE INDUSTRY
Developments - February 2018 - 11
Developments - February 2018 - 12
Developments - February 2018 - 13
Developments - February 2018 - 14
Developments - February 2018 - 15
Developments - February 2018 - 16
Developments - February 2018 - 17
Developments - February 2018 - 18
Developments - February 2018 - 19
Developments - February 2018 - TRUSTEE TALK
Developments - February 2018 - 21
Developments - February 2018 - CHARITY SPOTLIGHT
Developments - February 2018 - 23
Developments - February 2018 - 24
Developments - February 2018 - 25
Developments - February 2018 - PARTNER SHOWCASE
Developments - February 2018 - 27
Developments - February 2018 - OWNER BUZZ
Developments - February 2018 - 29
Developments - February 2018 - YOUR ARDA WORLD PLANNER
Developments - February 2018 - 31
Developments - February 2018 - BRIGHTEST CITY ON EARTH
Developments - February 2018 - 33
Developments - February 2018 - 34
Developments - February 2018 - 35
Developments - February 2018 - MARKETPLACE MAP
Developments - February 2018 - 37
Developments - February 2018 - WHERE NEXT?
Developments - February 2018 - 39
Developments - February 2018 - 40
Developments - February 2018 - 41
Developments - February 2018 - VIETNAM: ON THE RISE
Developments - February 2018 - 43
Developments - February 2018 - 44
Developments - February 2018 - 45
Developments - February 2018 - RE-THINKING TIMESHARE
Developments - February 2018 - 47
Developments - February 2018 - FACES/FRONTLINES
Developments - February 2018 - 49
Developments - February 2018 - FOCUS ON: REPUTATION MANAGEMENT
Developments - February 2018 - 51
Developments - February 2018 - MEMBER MATTERS
Developments - February 2018 - 53
Developments - February 2018 - MEMBERSHIP UPDATES
Developments - February 2018 - 55
Developments - February 2018 - 56
Developments - February 2018 - 57
Developments - February 2018 - 58
Developments - February 2018 - 59
Developments - February 2018 - 60
Developments - February 2018 - 61
Developments - February 2018 - 62
Developments - February 2018 - 63
Developments - February 2018 - LAST WORD
Developments - February 2018 - Cover3
Developments - February 2018 - Cover4
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https://www.nxtbook.com/ygsreprints/ARDA/G66901_October2016
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