Developments - April 2018 - 4

ARDA Board of Directors 2017-2019
Mark Wang
Chairman
Hilton Grand Vacations
Steve Weisz, RRP
Past Chairman
Marriott Vacations Worldwide Corp.
Robert Spottswood
Chair-elect
Spottswood Companies, Inc.

20
COLUMNS

18
20
22
24
26
40

TRENDS
Amenity Preferences of Younger
Timeshare Buyers

FACES FROM THE FRONTLINES
Recovery in the Caribbean

TECHNOLOGY

IN EACH ISSUE

6
8
10

Security Standards (Part 1)

PARTNER SHOWCASE
Emerging Patterns: ResortCom

RESORT OPS

44

Customer Engagement Professional
ResortTrades Award Winner

FOCUS ON: REPUTATION
MANAGEMENT
Leveling the Playing Field

42

34

52

UP FRONT
Changing Perspective

Robert J. Webb, Esq., RRP
Treasurer
Baker & Hostetler LLP
Howard C. Nusbaum, RRP
President
ARDA
William B. Ingersoll, Esq., RRP
General Counsel/Secretary
Holland & Knight LLP

Directors:
Jose Carlos Azcarraga, Fiesta Americana Vacation Club
Doug Bech, Raintree Resorts
Joseph Berry, RRP, River Run Company, Inc.
David Brown, Grand Pacific Resorts

FIRST WORD
Springtime of Growth

Michael Brown, Wyndham Vacation Ownership, Inc.
Paul Caldwell, Exploria Resorts
Nick Doran, Breckenridge Grand Vacations
Rebecca Foster, The Berkley Group

AROUND THE INDUSTRY
Member news, awards, service
initiatives-plus, a calendar listing of
upcoming general industry and ARDA
events (pp. 11 & 12).

Jon Fredricks, RRP, Welk Resorts
Ron Goldberg, Wellington Financial
Gordon Gurnik, RRP, RCI
William Guthrie, Foley & Lardner LLP
Don Harrill, RRP, Orange Lake Resorts
Mitchell A. Imanaka, Imanaka Asato
Lani Kane-Hanan, RRP, Marriott Vacations Worldwide Corp.
Steven Krohn, The Resorts Companies, Inc.

MEMBERSHIP UPDATES
ARDA Trustees, Chairman League's
Members, and new corporate members.
Chairman's League Spotlight: Bobby
Conway, Area Sales Director, Centrify

Gail Mandel, RCI
Jeannette Marbert, ILG Exchange and Rental
Michael Marder Esq., Greenspoon Marder, P.A.
Ken McKelvey, CPA (Emeritus), RRP, Defender Resorts, Inc.
Robert A. Miller, RRP, Marriott Vacations Worldwide Corp.
Michael Muldoon, Starpoint Resort Group, Inc.
Richard Muller, Vacation Resorts Intl.
Craig M. Nash, ILG

LAST WORD
Reloading...

Lori Overholt, Vacation Sales Associates, LLC
Herbert "Butch" Patrick Jr., Zealandia Holding Company
Gregory G. Penrod, Sedona Pines
Steve Peterson, Ballard & Spahr, LLP

MEMBER MATTERS
Key Intelligence

Dave Pontius, RRP, Bluegreen Corporation
Ken Potrock, Disney Vacation Club
Sergio Rivera, ILG Vacation Ownership
Kemil Rizk, Royal Resorts
Marcia Rowley, ICE Enterprise
Jared Saft, Westgate Resorts
Caroline Shin, Vacatia
Ken Siegel, Diamond Resorts
Lisa Siegert-Free, Christie Lodge Owners Assoc.
Todd Spector, The ASNY Company, LLC
Bruce Thompson, Gold Key Resorts/PHR
Bill Young, SPM Resorts, Inc.

Developments is the magazine of the American Resort Development Association, published 10 times annually for its members.
Copyright 2018, American Resort Development Association. All rights reserved. Printed in the United States of America. No
part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means (electronic,
mechanical, photocopy, recording, or otherwise) without the prior written permission of the publisher, except in the case of brief
quotations for critical articles or reviews.
Address Changes. Developments is distributed to current paid ARDA members. It is sent to primary and secondary contacts
of corporate member companies (as denoted on membership applications and renewals), as well as to individual members of
ARDA. Please direct inquiries and address changes to ARDA's central operations department at operations@arda.org.
Policy. The views expressed in Developments are those of the authors and may not reflect the official policy of the American
Resort Development Association. No endorsement of those views should be inferred unless specifically identified as the official
policy of ARDA. Acceptance of advertising in Developments does not constitute an endorsement of products or services; ARDA
cannot assume responsibility for claims made by advertising companies.

4 - Developments



Table of Contents for the Digital Edition of Developments - April 2018

UP FRONT
FIRST WORD
AROUND THE INDUSTRY
TRENDS
FACES FROM THE FRONTLINES
TECHNOLOGY
PARTNER SHOWCASE
RESORT OPS
WHERE GREEN DESIGN IS GOING
WHO’S THE BOSS?
FROM THE EXPERTS
FOCUS ON: REPUTATION MANAGEMENT
MEMBER MATTERS
MEMBERSHIP UPDATES
LAST WORD
Developments - April 2018 - AD
Developments - April 2018 - Cover1
Developments - April 2018 - Cover2
Developments - April 2018 - 1
Developments - April 2018 - 2
Developments - April 2018 - 3
Developments - April 2018 - 4
Developments - April 2018 - 5
Developments - April 2018 - UP FRONT
Developments - April 2018 - 7
Developments - April 2018 - FIRST WORD
Developments - April 2018 - 9
Developments - April 2018 - AROUND THE INDUSTRY
Developments - April 2018 - 11
Developments - April 2018 - 12
Developments - April 2018 - 13
Developments - April 2018 - 14
Developments - April 2018 - 15
Developments - April 2018 - 16
Developments - April 2018 - 17
Developments - April 2018 - TRENDS
Developments - April 2018 - 19
Developments - April 2018 - FACES FROM THE FRONTLINES
Developments - April 2018 - 21
Developments - April 2018 - TECHNOLOGY
Developments - April 2018 - 23
Developments - April 2018 - PARTNER SHOWCASE
Developments - April 2018 - 25
Developments - April 2018 - RESORT OPS
Developments - April 2018 - 27
Developments - April 2018 - 28
Developments - April 2018 - 29
Developments - April 2018 - WHERE GREEN DESIGN IS GOING
Developments - April 2018 - 31
Developments - April 2018 - 32
Developments - April 2018 - 33
Developments - April 2018 - WHO’S THE BOSS?
Developments - April 2018 - 35
Developments - April 2018 - FROM THE EXPERTS
Developments - April 2018 - 37
Developments - April 2018 - 38
Developments - April 2018 - 39
Developments - April 2018 - FOCUS ON: REPUTATION MANAGEMENT
Developments - April 2018 - 41
Developments - April 2018 - MEMBER MATTERS
Developments - April 2018 - 43
Developments - April 2018 - MEMBERSHIP UPDATES
Developments - April 2018 - 45
Developments - April 2018 - 46
Developments - April 2018 - 47
Developments - April 2018 - 48
Developments - April 2018 - 49
Developments - April 2018 - 50
Developments - April 2018 - 51
Developments - April 2018 - LAST WORD
Developments - April 2018 - 53
Developments - April 2018 - 54
Developments - April 2018 - 55
Developments - April 2018 - 56
Developments - April 2018 - Cover3
Developments - April 2018 - Cover4
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