AE May/June 2021 Vol 30 No 3 - 14

RUNNING THE PRACTICE // INFOTECH

INCREASE PRACTICE
EFFICIENCY

BY GETTING THE MOST OUT OF YOUR TECHNOLOGY
Jeanne S. Holden

F

aced with declining reimbursements and COVID-19
challenges, most physician
practices are trying to
do more with less. Yet,
according to Laurie Brown,
MBA, COMT, COE, CPC,
CPMA, OSC, many are not using
EHR and PM software features
that have the potential to increase
practice efficiencies.
Brown, senior consultant at BSM
Consulting, explained, " While
there are many add-on vendor
options for additional cost, there
are also usually inherent features in
the current subscription model that
go unused due to the time it takes
to research and incorporate new
workflows. As with all electronic
processes, a bit more work on the
front end can yield significant
efficiencies going forward. "
Here, we examine why software
features may go unused, which
ones are frequently overlooked, and
actions practices might take to get
the most out of their technologies.
CRITICAL GAPS
EHR systems have great potential to improve patient care, but
can also contribute to frustrating
workflow impediments, alert
fatigue, and clinician burnout.

14

AE // May/June 21

Why? According to a recent survey
by the KLAS Arch Collaborative,
one reason is " critical gaps in users'
understanding of how to optimize
their EHR. " Extensive feedback
from more than 72,000 clinicians
revealed that adequate training
is essential to EHR usability and
provider satisfaction.1
As busy as ophthalmic practices
are, it is important to schedule
times for system research and
training, Brown stressed. " Vendors
often have video training available
or offer online live training for
practice workflow enhancement, "
she said. " Without training, users
will develop workflows that may
be unnecessarily inefficient, create
problems for other staff, and/or
improvise workarounds rather than
lobbying for fixes when necessary. "
OVERLOOKED FEATURES
Brown highlighted some common
features that are often overlooked
or underutilized:
*	 Batch eligibility software can
run automatically against the
practice's appointment schedule to verify that insurance
covers patients' visits, leaving
only failed eligibility results to
be individually researched. Yet
some practices say they don't

utilize this tool because it
doesn't contain enough insurance plans. Brown responded,
" Communicating with your
vendor to have insurance
plans common to your area
included is a reasonable
request to enhance efficiency
and make their tool work for
your practice. "
*	 Drug formularies, lists of
the medications included in
insurance plans, are often
underused-even though
appropriate use can enhance
care quality and efficiency. For
example, Brown explained,
if a formulary shows an
outrageous drug price for the
patient, the provider might
choose a similar medication
up front; then the patient
would know the expected
copay and not have to call
the practice back because the
medication was unaffordable.
Overuse of inefficient
formulary systems can
also slow clinic workflow.
" Understanding the specific
system workflow for what is
needed on particular visits is
important to ensure visit documentation and efficiency, "
Brown said. She emphasized



AE May/June 2021 Vol 30 No 3

Table of Contents for the Digital Edition of AE May/June 2021 Vol 30 No 3

AE May/June 2021 Vol 30 No 3 - Cover1
AE May/June 2021 Vol 30 No 3 - Cover2
AE May/June 2021 Vol 30 No 3 - 1
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AE May/June 2021 Vol 30 No 3 - Cover3
AE May/June 2021 Vol 30 No 3 - Cover4
https://www.nxtbook.com/ygsreprints/ASOA/ae-may-june-2021-vol-30-no-3
https://www.nxtbook.com/ygsreprints/ASOA/ae-march-april-2021-vol-30-no-2
https://www.nxtbook.com/ygsreprints/ASOA/ae-january-february-2021-vol-30-no-1
https://www.nxtbook.com/ygsreprints/ASOA/ae_nov_dec_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_sept_aug_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_july_aug_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_may_jun_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_mar_apr_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_jan_feb_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_nov_dec19
https://www.nxtbook.com/ygsreprints/ASOA/ae_septoct19
https://www.nxtbook.com/ygsreprints/ASOA/g107843_ae_julyaug19
https://www.nxtbook.com/ygsreprints/ASOA/g105962_ae_mayjun19
https://www.nxtbook.com/ygsreprints/ASOA/g104576_ae_marapr19
https://www.nxtbook.com/ygsreprints/ASOA/g103212_ae_janfeb19
https://www.nxtbook.com/ygsreprints/ASOA/g99529_ae_novdec18
https://www.nxtbook.com/ygsreprints/ASOA/g97160_ae_septoct18
https://www.nxtbook.com/ygsreprints/ASOA/g96528_ae_julyaugust18
https://www.nxtbook.com/ygsreprints/ASOA/g93925_ae_mayjune18
https://www.nxtbook.com/ygsreprints/ASOA/g92298_ae_marapr18
https://www.nxtbook.com/ygsreprints/ASOA/g89361_ae_janfeb18
https://www.nxtbook.com/ygsreprints/ASOA/g86698_ae_novdec17
https://www.nxtbook.com/ygsreprints/ASOA/g81746_ae_septoct17
https://www.nxtbook.com/ygsreprints/ASOA/g80299_ae_julaug17
https://www.nxtbook.com/ygsreprints/ASOA/g77256_ae_mayjun17
https://www.nxtbook.com/ygsreprints/ASOA/g74401_ae_marapr17
https://www.nxtbook.com/ygsreprints/ASOA/g72340_ae_janfeb17
https://www.nxtbook.com/ygsreprints/ASOA/ae_novdec16
https://www.nxtbook.com/ygsreprints/ASOA/ae_septoct16
https://www.nxtbook.com/ygsreprints/ASOA/ae_julaug16
https://www.nxtbook.com/ygsreprints/ASOA/asoa_mayjune2016
https://www.nxtbook.com/ygsreprints/ASOA/asoa_marapr2016
https://www.nxtbook.com/ygsreprints/ASOA/asoa_janfeb16
https://www.nxtbook.com/ygsreprints/ASOA/ae_novdec15
https://www.nxtbook.com/ygsreprints/ASOA/asoa_sepoct15
https://www.nxtbook.com/ygsreprints/APTA/g52750_apta_25ada
https://www.nxtbook.com/ygsreprints/ASOA/asoa_julyaug2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_mayjune2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_marapr2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_janfeb15
https://www.nxtbook.com/ygsreprints/ASOA/asoa_novdec14
https://www.nxtbook.com/ygsreprints/ASOA/asoa_sepoct14_AE
https://www.nxtbook.com/ygsreprints/ASOA/asoa_julaug14
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_MayJunAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_MarAprAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_JanFebAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_no4eZine
https://www.nxtbook.com/ygsreprints/ASOA/asoa_fall_2013
https://www.nxtbook.com/ygsreprints/ASOA/asoa_no3_ezine
https://www.nxtbook.com/ygsreprints/ASOA/asoa/asoa_summer_2013
https://www.nxtbook.com/ygsreprints/ASOA/ehr_cust_survey_Apr2013
https://www.nxtbook.com/ygsreprints/ASOA/asoa_no2_2013_ezine
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