AE May/June 2021 Vol 30 No 3 - 24

RUNNING THE PRACTICE // TECHNICIANS

TECHNICIAN TRAINING
BY ZOOM?
Jane T. Shuman, MSM, COT, COE, OCS, CMSS, OSC

T

he pandemic has created
an unanticipated staffing
problem: fewer technicians
working in your office. Why
is this happening when there
is a technician shortage
already? There are several
contributing factors:
*	 The longevity of many ophthalmic techs is starting to
impact the workforce. Those
close to, or past, retirement
age have chosen to stop
working to remain healthy.
*	 Parents of school-age children
have had to either reduce
their hours or resign so
they could remain home to

24

AE // May/June 21

supervise the online learning
of their children.
*	 Other parents have moved
closer to their families or
gotten new jobs, sometimes out of the field, so
their relatives can help
with childcare.
Just as in years past, recruiting for
a technician can be challenging. If
you are fortunate to have someone
with experience apply who has relocated to your area, you are likely to
snap them up after you assess their
demonstrated capabilities. (People
looking to leave your competition
raises a different set of issues, not to
be discussed here.)

More commonly, you will hire
someone with little or no medical
experience and plan to train
them, but often get derailed. It is
difficult to onboard new clinical
staff while seeing a full schedule
of patients. If the trainee is not
self-driven, they are likely to leave
your practice because instead of
feeling engaged and included,
they feel unproductive and left
out. If this resonates with you,
it may be time to examine your
new-hire training processes.
TRAINING BASICS
Your overall training goal should
be to raise " thinking technicians " ;



AE May/June 2021 Vol 30 No 3

Table of Contents for the Digital Edition of AE May/June 2021 Vol 30 No 3

AE May/June 2021 Vol 30 No 3 - Cover1
AE May/June 2021 Vol 30 No 3 - Cover2
AE May/June 2021 Vol 30 No 3 - 1
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AE May/June 2021 Vol 30 No 3 - Cover3
AE May/June 2021 Vol 30 No 3 - Cover4
https://www.nxtbook.com/ygsreprints/ASOA/ae-may-june-2021-vol-30-no-3
https://www.nxtbook.com/ygsreprints/ASOA/ae-march-april-2021-vol-30-no-2
https://www.nxtbook.com/ygsreprints/ASOA/ae-january-february-2021-vol-30-no-1
https://www.nxtbook.com/ygsreprints/ASOA/ae_nov_dec_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_sept_aug_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_july_aug_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_may_jun_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_mar_apr_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_jan_feb_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_nov_dec19
https://www.nxtbook.com/ygsreprints/ASOA/ae_septoct19
https://www.nxtbook.com/ygsreprints/ASOA/g107843_ae_julyaug19
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https://www.nxtbook.com/ygsreprints/ASOA/g104576_ae_marapr19
https://www.nxtbook.com/ygsreprints/ASOA/g103212_ae_janfeb19
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https://www.nxtbook.com/ygsreprints/ASOA/g96528_ae_julyaugust18
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https://www.nxtbook.com/ygsreprints/ASOA/ae_septoct16
https://www.nxtbook.com/ygsreprints/ASOA/ae_julaug16
https://www.nxtbook.com/ygsreprints/ASOA/asoa_mayjune2016
https://www.nxtbook.com/ygsreprints/ASOA/asoa_marapr2016
https://www.nxtbook.com/ygsreprints/ASOA/asoa_janfeb16
https://www.nxtbook.com/ygsreprints/ASOA/ae_novdec15
https://www.nxtbook.com/ygsreprints/ASOA/asoa_sepoct15
https://www.nxtbook.com/ygsreprints/APTA/g52750_apta_25ada
https://www.nxtbook.com/ygsreprints/ASOA/asoa_julyaug2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_mayjune2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_marapr2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_janfeb15
https://www.nxtbook.com/ygsreprints/ASOA/asoa_novdec14
https://www.nxtbook.com/ygsreprints/ASOA/asoa_sepoct14_AE
https://www.nxtbook.com/ygsreprints/ASOA/asoa_julaug14
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_MayJunAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_MarAprAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_JanFebAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_no4eZine
https://www.nxtbook.com/ygsreprints/ASOA/asoa_fall_2013
https://www.nxtbook.com/ygsreprints/ASOA/asoa_no3_ezine
https://www.nxtbook.com/ygsreprints/ASOA/asoa/asoa_summer_2013
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https://www.nxtbook.com/ygsreprints/ASOA/asoa_no2_2013_ezine
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