AE Nov/Dec 2019 Vol 28 No 6 - Cover1

ab
c

rec
om
me
nd
ed

ADMINISTRATIVE EYECARE
NOV/DEV 19 // VOLUME 28 // NO. 6

#USTOO:

OPHTHALMOLOGY
PRACTICES NAVIGATE
THE #METOO MOVEMENT

DO YOUR PRACTICE
AGREEMENTS NEED

UPDATING FOR
PRIVATE EQUITY?
RETROSPECTIVE-

10 YEARS ON, HOW ARE
OUR LARGEST BUSINESS
CHALLENGES DOING?

rea
din
g,
pp
.8
,1
2,
&

42



AE Nov/Dec 2019 Vol 28 No 6

Table of Contents for the Digital Edition of AE Nov/Dec 2019 Vol 28 No 6

The Incredible Value of Small Gestures
Advanced Administration: Are You Letting the Tail Wag the Dog? Managing Power/ Control Struggles as an Effective Team Leader
Advice for New Administrators: The How and Why of Stakeholder Engagement
Customer Care: iCare— Customer Service That Goes Beyond “Being Nice”
Human Resources: Steering Clear of HR Potholes on the Road to Practice Success
InfoTech: Vendor Risks— Whom Can We Trust?
Marketing Minute: How Videos Can Move Your Practice Up the SEO Chain
Reimbursement: Cataract and YAG Laser Capsulotomy—Time to Update Your Documentation
CMS Will Continue To Evaluate Post-Operative E/M Services in 10- and 90-Day Global Codes; Indicates Increases Will Not Be Implemented Effective 2021
#UsToo: Ophthalmology Practices Navigate the #MeToo Movement
Do Your Practice Agreements Need Updating for Private Equity?
Retrospective—10 Years On, How Are Our Largest Business Challenges Doing?
Glaucoma: Widening the View—An Introduction to MIGS
Optical: Eyeing the Health of the Optical—Key Metrics
Asked and Answered
ASOA News
Bookshelf: The Little Eye Book
COE Corner: There’s No “I” in COE: I Earned It for My Team!
Focus on a Practice: Ophthalmic Consultants of Boston on Developing an Ophthalmic Technician Training Program
Gamechanger: Patti Barkey, COE
Making the Case: Going Against the Grain—How to (Respectfully) Challenge the Status Quo
Thank You to Our Authors and Contributors
Transitions 2019
Advertisers’ Index
Statement of Ownership
2019 Asked & Answered Index
Peer to Peer: How Does Your Practice Give Back to the Community?
AE Nov/Dec 2019 Vol 28 No 6 - Cover1
AE Nov/Dec 2019 Vol 28 No 6 - Cover2
AE Nov/Dec 2019 Vol 28 No 6 - 1
AE Nov/Dec 2019 Vol 28 No 6 - 2
AE Nov/Dec 2019 Vol 28 No 6 - 3
AE Nov/Dec 2019 Vol 28 No 6 - 4
AE Nov/Dec 2019 Vol 28 No 6 - The Incredible Value of Small Gestures
AE Nov/Dec 2019 Vol 28 No 6 - Advanced Administration: Are You Letting the Tail Wag the Dog? Managing Power/ Control Struggles as an Effective Team Leader
AE Nov/Dec 2019 Vol 28 No 6 - 7
AE Nov/Dec 2019 Vol 28 No 6 - Advice for New Administrators: The How and Why of Stakeholder Engagement
AE Nov/Dec 2019 Vol 28 No 6 - 9
AE Nov/Dec 2019 Vol 28 No 6 - Customer Care: iCare— Customer Service That Goes Beyond “Being Nice”
AE Nov/Dec 2019 Vol 28 No 6 - 11
AE Nov/Dec 2019 Vol 28 No 6 - Human Resources: Steering Clear of HR Potholes on the Road to Practice Success
AE Nov/Dec 2019 Vol 28 No 6 - 13
AE Nov/Dec 2019 Vol 28 No 6 - InfoTech: Vendor Risks— Whom Can We Trust?
AE Nov/Dec 2019 Vol 28 No 6 - 15
AE Nov/Dec 2019 Vol 28 No 6 - Marketing Minute: How Videos Can Move Your Practice Up the SEO Chain
AE Nov/Dec 2019 Vol 28 No 6 - 17
AE Nov/Dec 2019 Vol 28 No 6 - Reimbursement: Cataract and YAG Laser Capsulotomy—Time to Update Your Documentation
AE Nov/Dec 2019 Vol 28 No 6 - 19
AE Nov/Dec 2019 Vol 28 No 6 - CMS Will Continue To Evaluate Post-Operative E/M Services in 10- and 90-Day Global Codes; Indicates Increases Will Not Be Implemented Effective 2021
AE Nov/Dec 2019 Vol 28 No 6 - 21
AE Nov/Dec 2019 Vol 28 No 6 - #UsToo: Ophthalmology Practices Navigate the #MeToo Movement
AE Nov/Dec 2019 Vol 28 No 6 - 23
AE Nov/Dec 2019 Vol 28 No 6 - 24
AE Nov/Dec 2019 Vol 28 No 6 - 25
AE Nov/Dec 2019 Vol 28 No 6 - 26
AE Nov/Dec 2019 Vol 28 No 6 - 27
AE Nov/Dec 2019 Vol 28 No 6 - 28
AE Nov/Dec 2019 Vol 28 No 6 - 29
AE Nov/Dec 2019 Vol 28 No 6 - Do Your Practice Agreements Need Updating for Private Equity?
AE Nov/Dec 2019 Vol 28 No 6 - 31
AE Nov/Dec 2019 Vol 28 No 6 - 32
AE Nov/Dec 2019 Vol 28 No 6 - 33
AE Nov/Dec 2019 Vol 28 No 6 - Retrospective—10 Years On, How Are Our Largest Business Challenges Doing?
AE Nov/Dec 2019 Vol 28 No 6 - 35
AE Nov/Dec 2019 Vol 28 No 6 - 36
AE Nov/Dec 2019 Vol 28 No 6 - 37
AE Nov/Dec 2019 Vol 28 No 6 - 38
AE Nov/Dec 2019 Vol 28 No 6 - 39
AE Nov/Dec 2019 Vol 28 No 6 - Glaucoma: Widening the View—An Introduction to MIGS
AE Nov/Dec 2019 Vol 28 No 6 - 41
AE Nov/Dec 2019 Vol 28 No 6 - Optical: Eyeing the Health of the Optical—Key Metrics
AE Nov/Dec 2019 Vol 28 No 6 - 43
AE Nov/Dec 2019 Vol 28 No 6 - Asked and Answered
AE Nov/Dec 2019 Vol 28 No 6 - 45
AE Nov/Dec 2019 Vol 28 No 6 - ASOA News
AE Nov/Dec 2019 Vol 28 No 6 - 47
AE Nov/Dec 2019 Vol 28 No 6 - Bookshelf: The Little Eye Book
AE Nov/Dec 2019 Vol 28 No 6 - COE Corner: There’s No “I” in COE: I Earned It for My Team!
AE Nov/Dec 2019 Vol 28 No 6 - Focus on a Practice: Ophthalmic Consultants of Boston on Developing an Ophthalmic Technician Training Program
AE Nov/Dec 2019 Vol 28 No 6 - 51
AE Nov/Dec 2019 Vol 28 No 6 - Gamechanger: Patti Barkey, COE
AE Nov/Dec 2019 Vol 28 No 6 - 53
AE Nov/Dec 2019 Vol 28 No 6 - Making the Case: Going Against the Grain—How to (Respectfully) Challenge the Status Quo
AE Nov/Dec 2019 Vol 28 No 6 - 55
AE Nov/Dec 2019 Vol 28 No 6 - Thank You to Our Authors and Contributors
AE Nov/Dec 2019 Vol 28 No 6 - 57
AE Nov/Dec 2019 Vol 28 No 6 - 58
AE Nov/Dec 2019 Vol 28 No 6 - 59
AE Nov/Dec 2019 Vol 28 No 6 - Transitions 2019
AE Nov/Dec 2019 Vol 28 No 6 - 61
AE Nov/Dec 2019 Vol 28 No 6 - Advertisers’ Index
AE Nov/Dec 2019 Vol 28 No 6 - 2019 Asked & Answered Index
AE Nov/Dec 2019 Vol 28 No 6 - Peer to Peer: How Does Your Practice Give Back to the Community?
AE Nov/Dec 2019 Vol 28 No 6 - Cover3
AE Nov/Dec 2019 Vol 28 No 6 - Cover4
https://www.nxtbook.com/ygsreprints/ASOA/ae_may_jun_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_mar_apr_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_jan_feb_20
https://www.nxtbook.com/ygsreprints/ASOA/ae_nov_dec19
https://www.nxtbook.com/ygsreprints/ASOA/ae_septoct19
https://www.nxtbook.com/ygsreprints/ASOA/g107843_ae_julyaug19
https://www.nxtbook.com/ygsreprints/ASOA/g105962_ae_mayjun19
https://www.nxtbook.com/ygsreprints/ASOA/g104576_ae_marapr19
https://www.nxtbook.com/ygsreprints/ASOA/g103212_ae_janfeb19
https://www.nxtbook.com/ygsreprints/ASOA/g99529_ae_novdec18
https://www.nxtbook.com/ygsreprints/ASOA/g97160_ae_septoct18
https://www.nxtbook.com/ygsreprints/ASOA/g96528_ae_julyaugust18
https://www.nxtbook.com/ygsreprints/ASOA/g93925_ae_mayjune18
https://www.nxtbook.com/ygsreprints/ASOA/g92298_ae_marapr18
https://www.nxtbook.com/ygsreprints/ASOA/g89361_ae_janfeb18
https://www.nxtbook.com/ygsreprints/ASOA/g86698_ae_novdec17
https://www.nxtbook.com/ygsreprints/ASOA/g81746_ae_septoct17
https://www.nxtbook.com/ygsreprints/ASOA/g80299_ae_julaug17
https://www.nxtbook.com/ygsreprints/ASOA/g77256_ae_mayjun17
https://www.nxtbook.com/ygsreprints/ASOA/g74401_ae_marapr17
https://www.nxtbook.com/ygsreprints/ASOA/g72340_ae_janfeb17
https://www.nxtbook.com/ygsreprints/ASOA/ae_novdec16
https://www.nxtbook.com/ygsreprints/ASOA/ae_septoct16
https://www.nxtbook.com/ygsreprints/ASOA/ae_julaug16
https://www.nxtbook.com/ygsreprints/ASOA/asoa_mayjune2016
https://www.nxtbook.com/ygsreprints/ASOA/asoa_marapr2016
https://www.nxtbook.com/ygsreprints/ASOA/asoa_janfeb16
https://www.nxtbook.com/ygsreprints/ASOA/ae_novdec15
https://www.nxtbook.com/ygsreprints/ASOA/asoa_sepoct15
https://www.nxtbook.com/ygsreprints/APTA/g52750_apta_25ada
https://www.nxtbook.com/ygsreprints/ASOA/asoa_julyaug2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_mayjune2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_marapr2015
https://www.nxtbook.com/ygsreprints/ASOA/asoa_janfeb15
https://www.nxtbook.com/ygsreprints/ASOA/asoa_novdec14
https://www.nxtbook.com/ygsreprints/ASOA/asoa_sepoct14_AE
https://www.nxtbook.com/ygsreprints/ASOA/asoa_julaug14
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_MayJunAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_MarAprAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_JanFebAE
https://www.nxtbook.com/ygsreprints/ASOA/ASOA_no4eZine
https://www.nxtbook.com/ygsreprints/ASOA/asoa_fall_2013
https://www.nxtbook.com/ygsreprints/ASOA/asoa_no3_ezine
https://www.nxtbook.com/ygsreprints/ASOA/asoa/asoa_summer_2013
https://www.nxtbook.com/ygsreprints/ASOA/ehr_cust_survey_Apr2013
https://www.nxtbook.com/ygsreprints/ASOA/asoa_no2_2013_ezine
https://www.nxtbookmedia.com