AE July/August 2018 Vol 27 No 4 - 2

JULY/AUG 18 // TABLE OF CONTENTS

ON DECK
5

Change Is Always Good,
Right?
Karen Bachman, COE, CCRC,
COMT

RUNNING THE PRACTICE
6

Advanced Administration:
Change Management-
Essential Perspectives for
Managers
Keith Casebolt

8

Advice for New
Administrators: Reducing
Power Struggles by
Fostering Win-Win
Relationships
Craig N. Piso, PhD

10

12

14

16

20

2

22

24

Business Operations: Selling
the ASC-A Case Study
Dan Chambers, MBA, COE
Fast Practice: Questions
That Can Boost Practice
Performance
John B. Pinto
InfoTech: Security Risk
Analysis-Another Look at
Why Providers Might Miss
the Mark
Jeanne S. Holden
Marketing Minute: Using
Technology to Take Back
Lost Referrals
Marc-Fran├žois Bradley
Philanthropy: Bringing
Charitable Care to
Your Practice Through
Operation Sight
Natalie Zundel, CFRE

AE // July/Aug 18

Reimbursement: Conducting
a Retrospective Audit
Mary Pat Johnson, COMT, CPC,
COE, CPMA
Washington Watch: 2018
MIPS Mid-Year Check-Up:
Is Your Practice on the Right
Path to Succeed?
Allison Madson

56

Bookshelf: How to Be a
Great Boss
Lisa Shaw, COE

58

COE Corner: A Key Step-
Becoming a Thought Leader
in Ophthalmic Management
Zachary M. Smith, MHSA, COE

60

Focus on a Practice:
Wheaton Eye Clinic on
Handling Indirect Patient
Care
Savory Turman, COMT, OCS

62

Gamechanger: Sondra
Hoffman, COE, CPC, CMPE

64

Making the Case:
Developing Your
Mid-Level Managers
Richard C. Koval, MPA, CMPE

68

Peer to Peer: When You're
Making a Decision and
Suffering from Analysis by
Paralysis, How Do You Get
Unstuck?

SPECIALTY PRACTICE
40

Optical: Vision Plan Tips for
Spectacle Lens Pricing
Donna Suter

ASOA PROFESSIONAL
42

Asked and Answered

44

ASOA Annual Meeting
Recap

52

Thank You ASOA Annual
Meeting Speakers and
Volunteers!

54

ASOA News: 5 ASOA
Members Honored at OGS

ETC.
66

Advertisers' Index



Table of Contents for the Digital Edition of AE July/August 2018 Vol 27 No 4

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