ILMA Compoundings - October 2020 - 8

INSIDE ILMA

PERSPECTIVE
How will business be
different post-pandemic?
"The biggest change we foresee
is how we interact with customers
and suppliers. If people become
comfortable with conducting business via email, text, phone, Zoom,
etc., and we are not in front of each
other, business will become more
transactional. This could lead to
commoditization of products and
services, because it will become a
challenge to differentiate ourselves
in the market. The challenge for us
will be how to communicate the
value of our organization without
personal interactions. Many small
organizations rely on face-to-face
interactions and don't have the
resources or expertise to pivot to
virtual marketing/sales."
Richard Camper
Executive Vice President
Hasco Oil Co. Inc.

8

OCTOBER 2020

| COMPOUNDINGS | ILMA.ORG

"Companies will need to find
new ways to reach their target
audience. Conducting business
virtually becomes more of a norm,
and there will be less face-to-face
business meetings long-term.
Office sales calls will become less
of a norm, and conferencing will
become increasingly virtual. Larger
inter-company business discussions and meetings will likely stay
more virtual. Relationship selling
will become more of a challenge
as well."
Jeremy Kriska
Vice President,
Business Development
Tulstar

"As it had become necessary for
many of our manufacturing customers to enter into a 'shutdown' phase
at the beginning of the pandemic,
and then just as suddenly turn
around and reopen, we had no other
choice than to be agile in our responsiveness. We've had to adjust our
supply channels from off to on again
expeditiously in order to meet our
customers' rapidly changing needs
swiftly and efficiently. Throughout
these unpredictable last several
months, our employees and customers have come to realize the importance of the robust supply chain
that we have developed over many
years in order to keep our customers'
plants in operation. During this time,
we have been tested, and we have
repeatedly demonstrated our ability
to support both our customers and
our employees that champion them.
The challenges brought forth by the
current pandemic have elevated our
passion to serve our customers and
have given our employees the confidence to reach their full potential,
despite any future challenges that we
may encounter. As a company, we
are enthusiastic about our ability to
respond to the new requirements of
our customers and employees, and
an even greater level of commitment
to both has become our new normal."
Jim Kudis
CEO
Allegheny Petroleum Products Co.



http://www.ILMA.ORG

ILMA Compoundings - October 2020

Table of Contents for the Digital Edition of ILMA Compoundings - October 2020

ILMA Compoundings - October 2020 - Cover1
ILMA Compoundings - October 2020 - Cover2
ILMA Compoundings - October 2020 - 1
ILMA Compoundings - October 2020 - 2
ILMA Compoundings - October 2020 - 3
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