ILMA Compoundings – December 2019 - 24
"We get audited. We'll share
documentation. The more we're
out in front of it with our vendors,
the easier it is to be out in front
with the customer."
David F. Richards, chief operations officer,
ahead of time and work through the challenges or problems
we face," he said. "It can be a very positive situation if the
vendor is on point and working with you to make sure these
things don't catch you by surprise."
Richards utilizes all communications channels in relationship-building - electronic means to "trade information
pretty quickly," or face-to-face meetings to convey transactions of a more serious nature. "Over time, you align
yourself with companies that have similar moral and ethical
backgrounds," he said. "They understand why it's important
to us to be on point with all environmental and regulatory
affairs, and why changes create problems if we don't know
about them ahead of time."
Openness, honesty and communications form the core of
good relationships, said Nijak. When mistakes happen, calls
are made and the problem is dealt with. In-person encounters through ILMA events help build and sustain trust. "It's
as important to allow vendors to get to know you as it is for
you to get to know them," she said.
Boring's "good network of suppliers and contacts" give him
flexibility in problem solving. "I can always have somebody
to turn to if I start having trouble sourcing something," he
said. "It doesn't take very long before I can figure out where
I need to go to find help."
In the quest for innovation, lubricant manufacturers and
their supply chains must guard against pricing pressures that
can reduce product quality and destroy reputations, said
Eggenschwiler. "You start running into issues where quality
becomes sacrificed because of the need for price competitiveness," he said. "Companies find themselves in trouble
because they get a reputation for competing on price, so the
quality of product might not be as good or as consistent as it
used to be."
| COMPOUNDINGS | ILMA.ORG
QUALITY ASSURANCE IN A GLOBAL CLIMATE
Lubricant manufacturers rely on vendor and supplier partnerships to help them navigate the global marketplace.
"You're dependent on your vendors to vet their raw materials and even components for finished goods from overseas
and make sure you maintain the quality and integrity of
your product," said Richards. "While we have procedures to
vet the products and actively sample, your vendor helps you
a long way down that path."
The ISO-certified RichardsApex tends to favor vendors
who share an ISO background, Richards said. ISO certification allows the company to take vendors at their word and
speed up ordering, even while it continues with in-house
testing processes. Dealing with non-ISO-certified vendors
triggers a longer process of vetting the specs, vendor track
record and consistency of supply.
Industry sources such as ILMA offer the ongoing training
that allows lubricant manufacturers to keep pace with changing international and domestic regulations, said Richards.
Eggenschwiler agreed that companies should "do their regulatory homework ahead of time. Nasty things happen when
a product lands at its destination and can't go any further."
When Metalloid buys from overseas, the purchase goes
through companies with U.S. distributors - "someone on
the ground who understands our quality," said Boring. "If
there is an issue, they'll take care of it. They see the importance of being a good supplier."
Metalloid also requires a certificate of analysis for every
arriving product. Then, "any raw material has to go through
the lab first and quality controlled before we can accept it,"
Boring said. "That is something we have in place for every
shipment, incoming and outgoing."
Manufacturers should be alert for the U.S. Environmental
Protection Agency's (EPA's) ramped-up enforcement against
manufacturers using disqualified components, warned
Eggenschwiler. In many cases, affected companies bought a
"domestic" product that was actually an international item
positioned as coming from a domestic supplier, he said.
"Nobody bothers to vet it, and the purchaser doesn't
think to check because they think they're buying from
ILMA Compoundings – December 2019
Table of Contents for the Digital Edition of ILMA Compoundings – December 2019
LETTER FROM THE CEO
WHAT’S COMING UP
In the Know
PEERING INTO THE FUTURE
IT’S IN THE DETAILS
ILMA Compoundings – December 2019 - Cover1
ILMA Compoundings – December 2019 - Cover2
ILMA Compoundings – December 2019 - 1
ILMA Compoundings – December 2019 - 2
ILMA Compoundings – December 2019 - LETTER FROM THE CEO
ILMA Compoundings – December 2019 - INSIDE ILMA
ILMA Compoundings – December 2019 - 5
ILMA Compoundings – December 2019 - WHAT’S COMING UP
ILMA Compoundings – December 2019 - NEW MEMBERS
ILMA Compoundings – December 2019 - INDUSTRY RUNDOWN
ILMA Compoundings – December 2019 - In the Know
ILMA Compoundings – December 2019 - International Insight
ILMA Compoundings – December 2019 - 11
ILMA Compoundings – December 2019 - Market Report
ILMA Compoundings – December 2019 - 13
ILMA Compoundings – December 2019 - PEERING INTO THE FUTURE
ILMA Compoundings – December 2019 - 15
ILMA Compoundings – December 2019 - 16
ILMA Compoundings – December 2019 - 17
ILMA Compoundings – December 2019 - BREEDING PERFORMANCE
ILMA Compoundings – December 2019 - 19
ILMA Compoundings – December 2019 - 20
ILMA Compoundings – December 2019 - 21
ILMA Compoundings – December 2019 - IT’S IN THE DETAILS
ILMA Compoundings – December 2019 - 23
ILMA Compoundings – December 2019 - 24
ILMA Compoundings – December 2019 - 25
ILMA Compoundings – December 2019 - BUSINESS HUB
ILMA Compoundings – December 2019 - 27
ILMA Compoundings – December 2019 - COUNSEL COMPOUND
ILMA Compoundings – December 2019 - 29
ILMA Compoundings – December 2019 - WASHINGTON LANDSCAPE
ILMA Compoundings – December 2019 - 31
ILMA Compoundings – December 2019 - Member Connections
ILMA Compoundings – December 2019 - 33
ILMA Compoundings – December 2019 - Cross Connections
ILMA Compoundings – December 2019 - 35
ILMA Compoundings – December 2019 - PORTRAIT
ILMA Compoundings – December 2019 - Cover3
ILMA Compoundings – December 2019 - Cover4