The NAFCU Journal July - August 2017 - 50

MANAGEMENT INSIGHT

5 Leadership Questions You've
Probably Never Asked Yourself
By Jeff Havens

H

ello, NAFCU! This is an article
about leadership, which means
I'm supposed to talk about
things like servant leadership,
leading with humility, listening actively,
being nice, resisting the temptation
to embezzle and/or throw things at
people, and other stuff along those lines.
Whatever your level of experience in
the business world, you've heard all the
standard leadership advice before. And
it's important to hear it occasionally,
because all of us need to be reminded of
these things from time to time.
But I'm just not in the mood today for
a rehash of standard advice. (I think it's
because last night my three-month-old
son decided to experiment with every
different type of crying he could think of
instead of sleeping peacefully like the little angel everyone keeps saying he is.) So,
what about the questions you don't often
think to ask yourself? Here are five that
don't often come up in conversations
about leadership but which you should
definitely be asking yourself:

Have I Completely Surprised
My Team Recently?

If you haven't, you should. All of us have
a tendency to do things the way we've
always done them, and consequently
we often resist changes because they're
unfamiliar. But change is also the force
that keeps life interesting and catapults
mediocre performers into the stratosphere. So, if you're in the habit of
occasionally surprising people with an
unexpected celebration, a new initiative,
a bright pink stuffed animal sitting in the
captain's chair at your next department
50

meeting - whatever comes to mind
- you'll also be training your team to
expect the unexpected. 

Has Anyone Told Me Lately That
I Screwed Up?

Because you probably have. All of us
do, and the best leaders appreciate that
you can't have great successes without
the occasional failure. Sony's original
name was Tokyo Tsushin Kogyo KK, and
I guarantee someone eventually told
those guys, "Hey, just a thought, but why
not pick a name that people can actually
say?" I'm sure you tell your subordinates
when they screw up, partially to prevent
it from happening again but also because
that's how you help them learn. Which
means that if no one is doing it for you,
how much can you really be learning?

How Well Will Everything
Function If Someone
Suddenly Vanishes?

Every so often, national sales executives
get sick of all the airline pilots knowing
them by name and abruptly turn in a
two-week notice. On a more somber
note, CEOs occasionally die in small
plane crashes. It's difficult to plan for the
absence of anyone at your organization,
but that's exactly what succession planning is designed to do. The best leaders
are at least in the process of making sure
that the transition from current leadership to the next generation will be as
smooth and uninterrupted as possible.

Am I Exercising Regularly?

Nike's CEO Mark Parker works out
seven days a week. Starwood Hotels
CEO Frits van Paasschen holds many of

his meetings during a bike ride. Regular
exercise will give you more energy to do
more work, or at the very least to better
balance the demands of your personal
and professional lives. Plus, you'll get
to wear stretchy workout clothes, and
everyone looks great in those.

When Was the Last Time
Someone Made a Joke at
My Expense?

I hope it was recently. Forbes lists "sense
of humor" as one of the top 10 qualities
of a great leader, and nothing can cement
that quality in you quite like being
made fun of. Besides, if people aren't
laughing with you, then they're probably
laughing at you behind your back. (Note:
This does require you to be able to take
a joke.)
Thanks for reading, and if you have
advice for me about my crying son that
I haven't already heard a hundred times,
please let me know. "Try singing to
him softly while you rock him to sleep."
Really? Do you really think I haven't
already tried that?!?!
Jeff Havens, a keynote speaker during
NAFCU's 50th Annual Conference &
Solutions Expo in June, is a professional
development expert who addresses
leadership, generational issues and
other areas of professional development
through a unique blend of content and
entertainment. He has been a regular
guest on Fox Business News and featured
in CNBC, BusinessWeek and Bloomberg
News. To learn more about Havens'
keynote presentations and corporate
training, visit www.JeffHavens.com.
THE NAFCU JOURNAL  JULY-AUGUST 2017


http://www.jeffhavens.com/

Table of Contents for the Digital Edition of The NAFCU Journal July - August 2017

Our First 50 Years
Events Calendar
From the Chair
Inside NAFCU
The Digital Download
How Secure Is Your Credit Union?
The Bank Secrecy Act
2017 Annual NAFCU Award Winners
2016 NAFCU Annual Report
Getting to Know …
Management Insight
Compliance Central
Inside NAFCU Services
From the President’s Desk
The NAFCU Journal July - August 2017 - Cover1
The NAFCU Journal July - August 2017 - Cover2
The NAFCU Journal July - August 2017 - 1
The NAFCU Journal July - August 2017 - Our First 50 Years
The NAFCU Journal July - August 2017 - Events Calendar
The NAFCU Journal July - August 2017 - From the Chair
The NAFCU Journal July - August 2017 - 5
The NAFCU Journal July - August 2017 - Inside NAFCU
The NAFCU Journal July - August 2017 - 7
The NAFCU Journal July - August 2017 - 8
The NAFCU Journal July - August 2017 - 9
The NAFCU Journal July - August 2017 - 10
The NAFCU Journal July - August 2017 - 11
The NAFCU Journal July - August 2017 - 12
The NAFCU Journal July - August 2017 - 13
The NAFCU Journal July - August 2017 - The Digital Download
The NAFCU Journal July - August 2017 - 15
The NAFCU Journal July - August 2017 - How Secure Is Your Credit Union?
The NAFCU Journal July - August 2017 - 17
The NAFCU Journal July - August 2017 - 18
The NAFCU Journal July - August 2017 - 19
The NAFCU Journal July - August 2017 - 20
The NAFCU Journal July - August 2017 - 21
The NAFCU Journal July - August 2017 - The Bank Secrecy Act
The NAFCU Journal July - August 2017 - 23
The NAFCU Journal July - August 2017 - 24
The NAFCU Journal July - August 2017 - 25
The NAFCU Journal July - August 2017 - 26
The NAFCU Journal July - August 2017 - 27
The NAFCU Journal July - August 2017 - 28
The NAFCU Journal July - August 2017 - 29
The NAFCU Journal July - August 2017 - 2017 Annual NAFCU Award Winners
The NAFCU Journal July - August 2017 - 31
The NAFCU Journal July - August 2017 - 32
The NAFCU Journal July - August 2017 - 33
The NAFCU Journal July - August 2017 - 34
The NAFCU Journal July - August 2017 - 35
The NAFCU Journal July - August 2017 - 36
The NAFCU Journal July - August 2017 - 2016 NAFCU Annual Report
The NAFCU Journal July - August 2017 - 38
The NAFCU Journal July - August 2017 - 39
The NAFCU Journal July - August 2017 - 40
The NAFCU Journal July - August 2017 - 41
The NAFCU Journal July - August 2017 - 42
The NAFCU Journal July - August 2017 - 43
The NAFCU Journal July - August 2017 - 44
The NAFCU Journal July - August 2017 - 45
The NAFCU Journal July - August 2017 - 46
The NAFCU Journal July - August 2017 - 47
The NAFCU Journal July - August 2017 - Getting to Know …
The NAFCU Journal July - August 2017 - 49
The NAFCU Journal July - August 2017 - Management Insight
The NAFCU Journal July - August 2017 - 51
The NAFCU Journal July - August 2017 - Compliance Central
The NAFCU Journal July - August 2017 - 53
The NAFCU Journal July - August 2017 - Inside NAFCU Services
The NAFCU Journal July - August 2017 - 55
The NAFCU Journal July - August 2017 - From the President’s Desk
The NAFCU Journal July - August 2017 - Cover3
The NAFCU Journal July - August 2017 - Cover4
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