The NAFCU Journal May - June 2018 - 50

MANAGEMENT INSIGHT

Emotionally Intelligent
Leadership
By Steve Gutzler

G

reat leaders inspire us. They
ignite the best versions of
ourselves. Most importantly,
they motivate us to accomplish our best work.

Leaders who are capable of inspiring and
motivating their team members have a
high degree of emotional intelligence.
Here are the basic competencies of emotional intelligence:
1. Emotional self-awareness. Leaders
with high self-awareness are attuned
to their inner signals, recognizing how
their feelings and moods affect them
and those they interact with daily.
2. Self-confidence. Self-confident leaders take on challenging assignments.
They possess a sense of presence
and poise.
3. Emotional self-management. Leaders with emotional self-control find
ways to manage their challenging
emotions and impulses. Staying calm
and clearheaded is a hallmark of a
great leader.
4. Transparency. Leaders who are transparent communicate their values and
live them. They are open about their
feelings, beliefs and choices. They are
leaders who can admit fault, apologize and move forward.
5. Optimism. A leader with optimism
can quickly shift from a problem and
convert it into a challenge to be solved.
They see life through the lens of possibility and positivity.
50

6. Developing others. Leaders who are
adept at cultivating abilities show a
genuine interest in the success of others. These leaders provide constructive
feedback and lift the vision of those
around them to see the next level of
what's possible.

■■
■■

Take genuine interest in others.
Greet others with warmth, charm
and ease.

2. Lead the conversation toward their
world, not yours.
Enter conversations by asking sincere questions.
■■ Treat them like the VIP they are.
■■ Ask follow-up questions rather than
"one-upping" them with your stories.
■■

I find the No. 1 enemy to personal leadership effectiveness is a leader's inability
to manage his or her emotions. This is a
challenge because of the stress hormone
cortisol. Cortisol is released in response
to fear, anxiety and stress by the adrenal glands as part of the fight-or-flight
mechanism. Once you feel threatened
or "emotionally hijacked," the alarm to
release cortisol has sounded, and your
body becomes mobilized and ready
for action. Cortisol levels build up in
the blood, which wreaks havoc on the
rational mind and physical body, often
leading to missteps and overreactions.
Leaders who fail to emotionally
self-manage these moments can sabotage their best efforts and put at risk key
relationships with team members and
even their clients. Over the years, I've
partnered with leaders and teams to
ensure they play at their best and remain
smart during stressful encounters and
challenging relationships.
To excel in your field and become an
emotionally intelligent leader, practice
these four tips in your relationships:
1. Make a strong first impression.
■■
■■

Smile sincerely.
Have extraordinary eye contact.

3. Affirm their stories and actions.
Affirm their ideas and solutions.
Affirm their unique personal drive.
■■ Affirm their progress.
■■ Affirm what's working.
■■
■■

4. Work daily to manage your emotions.
Learn the power of not responding immediately.
■■ Understand that emotional hijacking
can last 18-20 minutes, so take time
to breathe.
■■ Learn to disengage so you can
re-engage more powerfully.
■■ Don't treat yourself like a machine -
take rest and recovery seriously.
■■

The highest-performing leaders work
to improve their emotional intelligence
skills daily. Which tip will you choose
to boost and improve relationships and
connections with others this week?
Steve Gutzler is president of Leadership
Quest LLC, a Seattle-based leadership
development company. To learn more
about Gutzler, visit www.stevegutzler.com.
THE NAFCU JOURNAL  MAY-JUNE 2018


http://www.stevegutzler.com

Table of Contents for the Digital Edition of The NAFCU Journal May - June 2018

Conferences
From the Chair
Washington and Industry Briefs
Trump, Credit Union CEOs Discuss Issues at White House
Growth Strategies
In Cybersecurity We Trust?
The New Landscape of Mobile Banking
2018 Annual Conference Exhibitor Directory
Executive Spotlight
Management Insight
Compliance Central
Inside NAFCU Services
The NAFCU Journal May - June 2018 - Cover1
The NAFCU Journal May - June 2018 - Cover2
The NAFCU Journal May - June 2018 - 1
The NAFCU Journal May - June 2018 - 2
The NAFCU Journal May - June 2018 - Conferences
The NAFCU Journal May - June 2018 - From the Chair
The NAFCU Journal May - June 2018 - 5
The NAFCU Journal May - June 2018 - Washington and Industry Briefs
The NAFCU Journal May - June 2018 - 7
The NAFCU Journal May - June 2018 - 8
The NAFCU Journal May - June 2018 - 9
The NAFCU Journal May - June 2018 - Trump, Credit Union CEOs Discuss Issues at White House
The NAFCU Journal May - June 2018 - 11
The NAFCU Journal May - June 2018 - 12
The NAFCU Journal May - June 2018 - 13
The NAFCU Journal May - June 2018 - 14
The NAFCU Journal May - June 2018 - 15
The NAFCU Journal May - June 2018 - Growth Strategies
The NAFCU Journal May - June 2018 - 17
The NAFCU Journal May - June 2018 - In Cybersecurity We Trust?
The NAFCU Journal May - June 2018 - 19
The NAFCU Journal May - June 2018 - 20
The NAFCU Journal May - June 2018 - 21
The NAFCU Journal May - June 2018 - 22
The NAFCU Journal May - June 2018 - 23
The NAFCU Journal May - June 2018 - The New Landscape of Mobile Banking
The NAFCU Journal May - June 2018 - 25
The NAFCU Journal May - June 2018 - 26
The NAFCU Journal May - June 2018 - 27
The NAFCU Journal May - June 2018 - 28
The NAFCU Journal May - June 2018 - 29
The NAFCU Journal May - June 2018 - 30
The NAFCU Journal May - June 2018 - 2018 Annual Conference Exhibitor Directory
The NAFCU Journal May - June 2018 - 32
The NAFCU Journal May - June 2018 - 33
The NAFCU Journal May - June 2018 - 34
The NAFCU Journal May - June 2018 - 35
The NAFCU Journal May - June 2018 - 36
The NAFCU Journal May - June 2018 - 37
The NAFCU Journal May - June 2018 - 38
The NAFCU Journal May - June 2018 - 39
The NAFCU Journal May - June 2018 - 40
The NAFCU Journal May - June 2018 - 41
The NAFCU Journal May - June 2018 - 42
The NAFCU Journal May - June 2018 - 43
The NAFCU Journal May - June 2018 - 44
The NAFCU Journal May - June 2018 - 45
The NAFCU Journal May - June 2018 - 46
The NAFCU Journal May - June 2018 - 47
The NAFCU Journal May - June 2018 - Executive Spotlight
The NAFCU Journal May - June 2018 - 49
The NAFCU Journal May - June 2018 - Management Insight
The NAFCU Journal May - June 2018 - 51
The NAFCU Journal May - June 2018 - Compliance Central
The NAFCU Journal May - June 2018 - 53
The NAFCU Journal May - June 2018 - Inside NAFCU Services
The NAFCU Journal May - June 2018 - 55
The NAFCU Journal May - June 2018 - 56
The NAFCU Journal May - June 2018 - Cover3
The NAFCU Journal May - June 2018 - Cover4
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