The Federal Credit Union September-October 2013 - (Page 2)
Does your credit union need a
chief digital officer?
We are a small credit union and have hired
a small local company that specializes in credit
union IT to help us with our technology needs. The
COO and I take on extra duties to make sure all the
security and compliance issues are resolved. We
could use a chief digital officer, but the question is,
can we afford one?
Not at this point. We are a small CU ($27 million) —
our needs are not as great as a larger CU. I take on this
responsibility; actually, everyone in my CU wears multiple
hats! We need to rely on the expertise of vendors to walk
us through any new technologies and handle much of
– ANN blAIN, CeO, Chiropractic FCU, Farmington, mich.
– CAROl K. KRISTIANSON, president and CeO, Winthrop-University hospital
employees FCU, mineola, N.Y.
We do not currently have a chief digital officer (we’re $300 million in assets). Our IT manager
handles the function. but we have gone from just an IT manager six years ago to a total of four
employees in an IT department. We anticipate that we will need additional employees in this
department in the next couple of years in order to stay on top of the changing technical needs.
And the employees that we hire are needing ever increasing education.
– ChUCK GARNeR, president and CeO, Oregonians CU, milwaukie, Ore.
We have a highly qualified senior vice president/chief
technology officer who could also be considered our chief digital
and/or chief information officer. he leads a technology team of
11. With $650 million in assets and having just completed a core
data processing conversion, we could not survive and compete
without a CTO and other talent in our technology department.
We are $20 million in assets. I’m the CeO (chief
everything officer). We can’t afford anyone to fill
COO, CFO, CCO or any other O, let alone a CDO.
The burdens of a small (full-service) credit union
are not that much different than a $100 million
[one], yet we have to do what we have to do!
– DAvID SeelY, president and CeO, Kirtland FCU, Albuquerque, N.m.
– JeRRY bOlDUC, CeO, monroe County Teachers FCU, Key West, Fla.
About a year ago, SDFCU hired a director of e-strategy
and innovation to work on these issues. because our
membership is worldwide, SDFCU needs a strong
remote delivery channel. She focuses on the member’s
experience when using our electronic delivery channels,
such as mobile and online banking. her goal is to ensure
the experience is as smooth and customer-friendly as
one might find in a branch or call center.
We employ a chief technology officer at the executive
level to ensure that we are consistently in compliance
with regulatory issues, implementing the most advanced
technological trends and protecting our members
from any potential security threats. by adapting to and
embracing innovation, we are able to meet the complex
and ever-changing needs of our membership.
– JAN N. ROChe, president and CeO, State Department FCU, Alexandria, va.
– SCOTT WOODS, president and CeO, South Carolina FCU, North Charleston, S.C.
The Federal CrediT Union September–OctOber 2013
Table of Contents for the Digital Edition of The Federal Credit Union September-October 2013
Voices & Opinions
Fromt the Chair
What You Need to Know Now About EMV
In Case of Emergency
Delivering for Dealers
Getting to Know...
Inside NAFCU Services
From the President's Desk
The Federal Credit Union September-October 2013