The Federal Credit Union September-October 2013 - (Page 40)
Chief Executive Officer
Upper Cumberland Federal Credit Union
Denise Cooper has managed the Upper Cumberland Federal Credit Union for 34 years.
She’s responsible for implementing the strategic direction of the board of directors and
for being an active participant in planning for future membership services.
Q. How long have you been
CEO at Upper Cumberland, and
what other roles have you had
at Upper Cumberland?
A. I began working for Carter Inx
Federal Credit Union in 1978 as the sole
employee and was blessed with learning
every function of managing the credit
union. The credit union office was
located within the sponsor’s office. The
credit union did not purchase their first
building until 1990, and later changed the
credit union name to Upper Cumberland
FCU. I have been a true-blue credit union
supporter for 34 years.
Q. Upper Cumberland has
I loved. I learned a lot from President and
CEO Wayne Hope (Enrichment Federal
Credit Union). I liked that he had strong
managers over each department. Even
though our credit union is small compared to Enrichment FCU, we have followed that model. I am not afraid to make
a decision, but I know better decisions are
made when we have a team of dedicated
employees helping to plan for the future.
Q. Favorite food?
A. My aunt’s fried apple pies.
Q. What makes you want to get up
Q. Favorite movie?
A. The Notebook.
and go to work every day?
Q. Favorite television show?
Q. Favorite book?
A. The book I have spent the most time
reading and studying is the Bible. I really
don’t know of a better way to get answers.
A. Knowing that the credit union is very
much needed by the community. I love
that our job and our volunteers’ service to
the community really matters.
recently celebrated its 75-year
anniversary. What do you attribute Upper Cumberland’s
success and longevity to?
Q. What new and exciting
volunteers that have believed in having a
local credit union to serve the people in
the Upper Cumberland region of Tennessee. These unpaid volunteers have never
asked for special favors and have unselfishly served the membership.
In each issue of The Federal Credit Union,
this column will introduce you to an
employee from a NAFCU-member credit
union. If you’d like for us to “get to know”
you, or someone you know, please email
the works. We are strongly considering
building a small branch using remote
teller units and intelligent ATMs. We
would have visible member advisers to
help members gravitate toward mobile
banking, Popmoney, home banking, bill
A. There have been so many dedicated
Q. Describe your leadership style
and how you developed it.
A. I have learned a lot by reviewing the
success and failure of other businesses. I
review various business publications to
gain knowledge of business success and
failure. I did not complete my college
degree until 20 years after I found the job
things will be happening in
the near future?
A. There are several strategic plans in
Q. What’s your favorite
A. Taking drives through Tennessee
back roads to see the fall colors. There
are beautiful road trips in Tennessee
where you do not deal with bumper-tobumper traffic.
The Federal Credit Union September–October 2013
Table of Contents for the Digital Edition of The Federal Credit Union September-October 2013
Voices & Opinions
Fromt the Chair
What You Need to Know Now About EMV
In Case of Emergency
Delivering for Dealers
Getting to Know...
Inside NAFCU Services
From the President's Desk
The Federal Credit Union September-October 2013