The NAFCU Journal March-April 2020 - 10

LEADERSHIP DOWNLOAD

The Future
of Leadership

The new Leadership Download
column provides credit union
executives with insights into
running successful businesses.

By John Spence 

I

t is a lesson I have learned over and
over in nearly 30 years as an executive coach and organizational trainer:
As goes the leadership team, so goes
the entire organization.

I have seen great organizations destroyed
by dysfunctional leadership and mediocre organizations rise to greatness
through effective leadership. Although
there are some fundamentals of leadership that will never change, I believe we
are seeing a shift in what is required to
be a successful leader.

Research into brain plasticity shows that
you can increase your IQ if you continue
to stay mentally active, but your IQ can
also go down if you don't!

The Emotional Quotient

Your emotional quotient (EQ) reflects
your ability to show empathy and compassion and make genuine connections
with others. We are learning that EQ is
as important as or more important than
IQ. A competent leader who can't connect with people might be respected, but
they won't engender loyalty.

Massive technological advances, combined with a millennial workforce that
has a different view of what role a leader
should play, will have a profound impact
on every credit union. To be successful
as a leader in the future, I believe there
are three key "quotients" in which every
leader must excel. 

According to Daniel Goleman, one of the
world's leading experts on EQ, there are
five fundamental features of EQ:
1. Self-awareness
2. Self-regulation
3. Empathy
4. Self-motivation
5. Social skills

The Intelligence Quotient

In my book, Excellence by Design:
Leadership, I boil down the combination
of both forms of intelligence to one key
phrase: "I am good at what I do (IQ), and
I do it because I care (EQ) about you."  

To be effective, it is essential that a leader
is highly competent in two areas: their
actual job function and their leadership
skills. This means leaders need to be constantly honing their skills, learning more
and pushing themselves to improve.
Unfortunately, far too few people embrace
the idea of lifelong learning. The average
college graduate reads only 0.5 books per
year after they leave school. If you were
to read just one skill-enhancement book
every other month - six books a year -
you would be in the top 1 percent in the
United States. If you were to read one a
month, you would be in the top 1 percent
in the world for self-learning.
10

reference and be agile in dealing with constant change. This will be imperative not
only for leaders but for entire organizations.
The best way to improve AQ is to expose
yourself to a broad spectrum of information. Innovative and agile thinking comes
from taking your personal knowledge and
experience and combining it with new
ideas you have never seen before. This
leads to insights that will help you anticipate change and lead more effectively.
To create a highly adaptable organization,
a recent McKinsey & Company research
study indicated, there are five characteristics of agile organizations:
1. Shared purpose and vision
2. Network of empowered teams
3. Rapid decision and learning cycles
4. Organizational culture that
ignites passion
5. Effective implementation of
next-generation technologies
In other words: a motivated group
of people that works well together,
embraces change and has a strong desire
to grow the organization and themselves.

If you demonstrate that you are comThe speed of change in your credit union
petent, and work hard every day to get
is only going to increase. To succeed in
better to support and serve your team,
the future, all leaders on your team must
you will be a leader people want to follow.  work to improve their IQ, EQ and AQ.
But IQ and EQ are not enough; you must
also have AQ, or adaptability quotient.

The Adaptability Quotient

This may be the most critical quotient moving forward: the ability to discard old ideas,
embrace new ideas, adjust your frame of

John Spence is an international keynote
speaker, executive coach and organizational trainer who has worked helping
credit unions for more than 15 years.
Spence will lead a leadership workshop
at MLI in Sept/Oct; visit www.nafcu.org/
management for details.
THE NAFCU JOURNAL MARCH-APRIL 2020


http://www.nafcu.org/management http://www.nafcu.org/management

The NAFCU Journal March-April 2020

Table of Contents for the Digital Edition of The NAFCU Journal March-April 2020

The NAFCU Journal March-April 2020 - Cover1
The NAFCU Journal March-April 2020 - Cover2
The NAFCU Journal March-April 2020 - 1
The NAFCU Journal March-April 2020 - 2
The NAFCU Journal March-April 2020 - 3
The NAFCU Journal March-April 2020 - 4
The NAFCU Journal March-April 2020 - 5
The NAFCU Journal March-April 2020 - 6
The NAFCU Journal March-April 2020 - 7
The NAFCU Journal March-April 2020 - 8
The NAFCU Journal March-April 2020 - 9
The NAFCU Journal March-April 2020 - 10
The NAFCU Journal March-April 2020 - 11
The NAFCU Journal March-April 2020 - 12
The NAFCU Journal March-April 2020 - 13
The NAFCU Journal March-April 2020 - 14
The NAFCU Journal March-April 2020 - 15
The NAFCU Journal March-April 2020 - 16
The NAFCU Journal March-April 2020 - 17
The NAFCU Journal March-April 2020 - 18
The NAFCU Journal March-April 2020 - 19
The NAFCU Journal March-April 2020 - 20
The NAFCU Journal March-April 2020 - 21
The NAFCU Journal March-April 2020 - 22
The NAFCU Journal March-April 2020 - 23
The NAFCU Journal March-April 2020 - 24
The NAFCU Journal March-April 2020 - 25
The NAFCU Journal March-April 2020 - 26
The NAFCU Journal March-April 2020 - 27
The NAFCU Journal March-April 2020 - 28
The NAFCU Journal March-April 2020 - 29
The NAFCU Journal March-April 2020 - 30
The NAFCU Journal March-April 2020 - 31
The NAFCU Journal March-April 2020 - 32
The NAFCU Journal March-April 2020 - 33
The NAFCU Journal March-April 2020 - 34
The NAFCU Journal March-April 2020 - 35
The NAFCU Journal March-April 2020 - 36
The NAFCU Journal March-April 2020 - 37
The NAFCU Journal March-April 2020 - 38
The NAFCU Journal March-April 2020 - 39
The NAFCU Journal March-April 2020 - 40
The NAFCU Journal March-April 2020 - Cover3
The NAFCU Journal March-April 2020 - Cover4
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