The NAFCU Journal November-December 2019 - 30

"Your role as an examiner is not necessarily defined for you by the agency,"
Bearden says, "so every examiner sees it
differently. I saw myself as a representative of the credit union to their regulator,
and vice versa. Of course, my primary
focus was on meeting NCUA's requirements. But if a credit union had feedback
regarding something, I saw it as my duty
to take that on. I also wanted to be open
to asking if we as an agency were doing
things that were holding a credit union
back. I tried to make the most of the
authority I did have."
NCUA's Office of Examination and
Insurance officials say they've found
that credit unions that work closely with
their EIC and exam team report a more
positive experience, and they appreciate
a management team that communicates
early and often.

Improving the Process

Of course, not every interaction or every
exam can occur without issues.
"Different examiners have different
priorities," Bearden says, "and that leads
to inconsistency among examiners. It's

30

particularly evident among smaller credit
unions, because the agency tends to
assign them to younger, less-experienced
examiners. And then there can be inconsistencies between how an examiner
handles different credit unions within a
region. When I needed to take corrective
action, my No. 1 priority was to be consistent between credit unions. If you're not,
that gets around, and you lose credibility."
Three years ago, the NCUA itself highlighted the need to improve examiner
consistency and knowledge in a 2016
NCUA Report submitted by then-NCUA
Board Chairman Rick Metsger. Metsger
wrote: "Additional examiner training and
development will help address examiner
consistency concerns raised by credit
unions. Our examiner training will
continue to emphasize the importance
of timely, ongoing and open communication between examiners and management or volunteers to enhance mutual
understanding and to minimize surprises during the exam reporting process
to the credit union's board."
Wanamaker believes some of those
efforts have paid off. "I definitely have

seen improvement with the knowledge
level of the examiners," she says. "In the
past, you'd get some who were a jack-ofall-trades, but that's not the case anymore. Now, they all seem to have an area
of focus. So, when we have an exam, we
usually get 10-12 examiners, each with
their own specialty. I've also seen a better
understanding of our business and the
world we're operating in. Take cybersecurity. Even though it's relatively new, we
were impressed with examiners' level of
knowledge. They also took the time to
listen to our IT folks and to make some
good suggestions."
Wanamaker's experience is not universal,
however. Bruyere notes that NAFCU
still gets reports of examiner inconsistency and lack of knowledge. "We still
hear that exams aren't consistent across
regions," she says. "Recently, the Eastern
Region asked credit unions to submit
their board minutes. Board minutes
had never been requested on an ongoing, monthly basis before. And, to our
knowledge, no other region has made
that request yet. We're also hearing about
inconsistency when it comes to examiners' quality of knowledge regarding BSA."

THE NAFCU JOURNAL NOVEMBER-DECEMBER 2019



The NAFCU Journal November-December 2019

Table of Contents for the Digital Edition of The NAFCU Journal November-December 2019

The NAFCU Journal November-December 2019
Contents
Conferences
From the Chair
Washington and Industry Briefs
The Bottom Line
Welcome, New Members
Leading the Charge
Test for Success
Test for Success
Executive Spotlight
Management Insight
Compliance Central
Inside NAFCU Services
From the President’s Desk
The NAFCU Journal November-December 2019 - The NAFCU Journal November-December 2019
The NAFCU Journal November-December 2019 - Cover2
The NAFCU Journal November-December 2019 - Contents
The NAFCU Journal November-December 2019 - 2
The NAFCU Journal November-December 2019 - Conferences
The NAFCU Journal November-December 2019 - From the Chair
The NAFCU Journal November-December 2019 - 5
The NAFCU Journal November-December 2019 - Washington and Industry Briefs
The NAFCU Journal November-December 2019 - 7
The NAFCU Journal November-December 2019 - The Bottom Line
The NAFCU Journal November-December 2019 - 9
The NAFCU Journal November-December 2019 - 10
The NAFCU Journal November-December 2019 - 11
The NAFCU Journal November-December 2019 - 12
The NAFCU Journal November-December 2019 - Welcome, New Members
The NAFCU Journal November-December 2019 - 14
The NAFCU Journal November-December 2019 - 15
The NAFCU Journal November-December 2019 - 16
The NAFCU Journal November-December 2019 - 17
The NAFCU Journal November-December 2019 - Leading the Charge
The NAFCU Journal November-December 2019 - 19
The NAFCU Journal November-December 2019 - 20
The NAFCU Journal November-December 2019 - 21
The NAFCU Journal November-December 2019 - 22
The NAFCU Journal November-December 2019 - 23
The NAFCU Journal November-December 2019 - 24
The NAFCU Journal November-December 2019 - 25
The NAFCU Journal November-December 2019 - Test for Success
The NAFCU Journal November-December 2019 - 27
The NAFCU Journal November-December 2019 - 28
The NAFCU Journal November-December 2019 - 29
The NAFCU Journal November-December 2019 - 30
The NAFCU Journal November-December 2019 - 31
The NAFCU Journal November-December 2019 - Test for Success
The NAFCU Journal November-December 2019 - 33
The NAFCU Journal November-December 2019 - 34
The NAFCU Journal November-December 2019 - 35
The NAFCU Journal November-December 2019 - 36
The NAFCU Journal November-December 2019 - 37
The NAFCU Journal November-December 2019 - 38
The NAFCU Journal November-December 2019 - 39
The NAFCU Journal November-December 2019 - Executive Spotlight
The NAFCU Journal November-December 2019 - 41
The NAFCU Journal November-December 2019 - Management Insight
The NAFCU Journal November-December 2019 - 43
The NAFCU Journal November-December 2019 - Compliance Central
The NAFCU Journal November-December 2019 - 45
The NAFCU Journal November-December 2019 - Inside NAFCU Services
The NAFCU Journal November-December 2019 - 47
The NAFCU Journal November-December 2019 - From the President’s Desk
The NAFCU Journal November-December 2019 - Cover3
The NAFCU Journal November-December 2019 - Cover4
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