The NAFCU Journal September-October 2020 - 1

®

SEPTEMBER-OCTOBER 2020 * VOLUME 45, NUMBER 5

FEATURES

12 Putting People First

New NAFCU Chair Debra Schwartz shares key strategies
that led to her credit union's growth.

16 Investing Through
Uncertainty

Credit unions are adapting educational offerings and services to
the realities of the COVID-19 pandemic.

12

22 Comprehensive
Succession Success
employee development is the key to effective
succession planning.

COLUMNS

3 Conferences
4 From the Chair
6 Washington and
Industry Briefs

16

22

8 The Bottom Line
10 Leadership Download
30 Executive Spotlight

The NAFCU Journal (ISSN 1043-7789) is published bimonthly every other month. September-October 2020,
Volume 45, Number 5. Published by the National Association of Federally-Insured Credit Unions, 3138 10th
Street N., Arlington, VA 22201-2149. Periodicals Postage Paid at Arlington, VA, and at additional mailing offices.
POSTMASTER: Send address changes to The NAFCU Journal, NAFCU, 3138 10th Street N., Arlington, VA 22201-2149.
The opinions and ideas appearing in this magazine are not necessarily representative of policies of NAFCU.
Manuscripts and advertisements are welcome, although NAFCU reserves the right to edit manuscripts and refuse
advertisements. Contact publisher for advertising information and rates. Appearance of an advertisement does
not imply endorsement or guarantee of the advertiser's claims. For subscription or advertising information, call
800-336-4644 or 703-522-4770. Email: nafcu@nafcu.org; website: www.nafcu.org. ©2020 National Association of
Federally-Insured Credit Unions, all rights reserved.

32 Management Insight
34 Compliance Central
36 Inside NAFCU Services
38 Industry Perspectives
40 From the President's Desk

THE NAFCU JOURNAL SEPTEMBER-OCTOBER 2020

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http://www.nafcu.org

The NAFCU Journal September-October 2020

Table of Contents for the Digital Edition of The NAFCU Journal September-October 2020

The NAFCU Journal September-October 2020 - Cover1
The NAFCU Journal September-October 2020 - Cover2
The NAFCU Journal September-October 2020 - 1
The NAFCU Journal September-October 2020 - 2
The NAFCU Journal September-October 2020 - 3
The NAFCU Journal September-October 2020 - 4
The NAFCU Journal September-October 2020 - 5
The NAFCU Journal September-October 2020 - 6
The NAFCU Journal September-October 2020 - 7
The NAFCU Journal September-October 2020 - 8
The NAFCU Journal September-October 2020 - 9
The NAFCU Journal September-October 2020 - 10
The NAFCU Journal September-October 2020 - 11
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The NAFCU Journal September-October 2020 - 13
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The NAFCU Journal September-October 2020 - 29
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The NAFCU Journal September-October 2020 - 31
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The NAFCU Journal September-October 2020 - 40
The NAFCU Journal September-October 2020 - Cover3
The NAFCU Journal September-October 2020 - Cover4
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