The NAFCU Journal September-October 2020 - 40

FROM THE PRESIDENT'S DESK

Empowered Employees
Deliver Member Service
Under Extreme Circumstances
B. Dan Berger, President and CEO of NAFCU

A

s the coronavirus pandemic
drags on, NAFCU is continuously strategizing and pivoting in real time to keep one
step ahead of the next challenge facing
the credit union industry. Times like
these are reminders of the importance of
having a nimble team - one that adapts
quickly to changes in the marketplace
and is focused on delivering extreme
member service.

And I am reminded of what matters most
in any organization: people.
NAFCU's readiness has allowed us to
make a seamless transition to full-time
telework during this difficult time. While
doing so, we have empowered and

entrusted our employees to lead. In
response, our team has pushed boundaries and showed up for our membership
Every. Single. Day.
As we look back on the first months
of this pandemic, I am amazed by
how hard our team worked, the grit
they displayed, and their shared
determination to innovate. Despite
numerous challenges, we worked
together and redeveloped many
of our products, services and
educational offerings. 
Since the pandemic began, our team
stepped up to launch our first-ever virtual State of the Industry event, develop
a webinar roadshow to remotely deliver
state-specific insights across the nation
and create an online human resources
network to help credit unions better
manage the current crisis.
Additionally, NAFCU's award-winning
advocacy team has continued to
fight for you in conversations and
videoconferences with key Washington
policymakers. Our relentless advocacy
efforts have helped credit unions
secure numerous legislative and
regulatory wins from Congress,
the NCUA, the Federal Housing
Finance Agency, the Federal Reserve
and other agencies.

40

Yet with so many policy changes
coming out of Washington, credit
unions needed a helping hand to stay
on top of these new laws and regulations. NAFCU's compliance team has
exceeded expectations for extreme
member service: We have responded
to more than 40 inquiries per business
day - in addition to publishing our
blogs and other compliance resources -
and we will continue to answer the
call for your team.
This has been a whirlwind year, but our
team has taken an all-hands-on-deck
approach to guiding the credit union
industry though this difficult and uncertain time. Our hard work has been well
worth the effort, knowing how valuable it
has been for our credit union members.
At the core of our success is a devoted
team comprising people who believe
deeply in the good work credit unions
do to serve their members. The
pandemic has allowed us to further
empower our team to take ownership
and responsibility of new tasks, and
in turn, they delivered for you.
Because to us, it's personal.
Connect with Dan Berger on Twitter
@BDanBerger and on his blog at
www.nafcu.org/berger-leadership-blog.

THE NAFCU JOURNAL SEPTEMBER-OCTOBER 2020


https://twitter.com/bdanberger?lang=en http://www.nafcu.org/berger-leadership-blog

The NAFCU Journal September-October 2020

Table of Contents for the Digital Edition of The NAFCU Journal September-October 2020

The NAFCU Journal September-October 2020 - Cover1
The NAFCU Journal September-October 2020 - Cover2
The NAFCU Journal September-October 2020 - 1
The NAFCU Journal September-October 2020 - 2
The NAFCU Journal September-October 2020 - 3
The NAFCU Journal September-October 2020 - 4
The NAFCU Journal September-October 2020 - 5
The NAFCU Journal September-October 2020 - 6
The NAFCU Journal September-October 2020 - 7
The NAFCU Journal September-October 2020 - 8
The NAFCU Journal September-October 2020 - 9
The NAFCU Journal September-October 2020 - 10
The NAFCU Journal September-October 2020 - 11
The NAFCU Journal September-October 2020 - 12
The NAFCU Journal September-October 2020 - 13
The NAFCU Journal September-October 2020 - 14
The NAFCU Journal September-October 2020 - 15
The NAFCU Journal September-October 2020 - 16
The NAFCU Journal September-October 2020 - 17
The NAFCU Journal September-October 2020 - 18
The NAFCU Journal September-October 2020 - 19
The NAFCU Journal September-October 2020 - 20
The NAFCU Journal September-October 2020 - 21
The NAFCU Journal September-October 2020 - 22
The NAFCU Journal September-October 2020 - 23
The NAFCU Journal September-October 2020 - 24
The NAFCU Journal September-October 2020 - 25
The NAFCU Journal September-October 2020 - 26
The NAFCU Journal September-October 2020 - 27
The NAFCU Journal September-October 2020 - 28
The NAFCU Journal September-October 2020 - 29
The NAFCU Journal September-October 2020 - 30
The NAFCU Journal September-October 2020 - 31
The NAFCU Journal September-October 2020 - 32
The NAFCU Journal September-October 2020 - 33
The NAFCU Journal September-October 2020 - 34
The NAFCU Journal September-October 2020 - 35
The NAFCU Journal September-October 2020 - 36
The NAFCU Journal September-October 2020 - 37
The NAFCU Journal September-October 2020 - 38
The NAFCU Journal September-October 2020 - 39
The NAFCU Journal September-October 2020 - 40
The NAFCU Journal September-October 2020 - Cover3
The NAFCU Journal September-October 2020 - Cover4
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